Connells Omdömen 

I just want to mention what a great estate agency from start to finish. I had a a great experience selling my house with this agency and I was assisted trough out the sale by Dominik , Matilda and Sofie . They deserve more then 5 star. Highly recommend them.

If you are buying a property, make sure that the bank you’re getting a mortgage through doesn’t use this company as a valued- you never know, is the person valuing is having a bad day they might reject the mortgage just because the house is in a main road. Wish I had checked who the bank were using before going with them- and judging by this website I’m not the only person who has had a bad experience. The government say that the country should be helping first time buyers, with this company that is absolutely not the case.

Would give 0 stars if I could, terrible experience renting through Connells in Watford. Place was filthy when we moved in despite a professional clean due to have taken place, check-in report only partially completed, inaccurate electricity and gas readings given to provider, previous tenant left all their old furniture at the property. The rental agent admitted they never checked the property prior to us moving in! Plus issues with the electrical safety check delayed our moving in date, as Cornell’s never arranged a timely electrical inspection ahead of the move in date. So when the safety certificate couldn’t be issued and work needed to be done, we had to make other arrangements at our own expense. Avoid these agents at all costs!!!

Useless. Promises of getting back to you, even arrange appointments and then simply no show and no response even when calling back. Harrow branch seem to have no concept of returning calls.

We would like to say a big thank you to David and Mark for all the help they gave us through the selling of our house. They were very efficient and always customer focused. This eased our stress levels and made our move more favourable and we were able to achieve our goal of buying accommodation all on one level.
Julie B

Specifically the Westbury on Trym office in Bristol. Useless company. called them and left messages 8 times in the past 2 days to arrange a viewing to buy a house and they still haven't got back to me despite complaining. I feel sorry for anyone using them to sell a property. Awful customer service. Avoid.

Connells Hemel Hempstead. This is by far the worse lettings agency I have EVER used. Terrible customer service. They have been extremely inconsiderate, inattentive and unbothered. I have moved out of my apartment almost a month ago and I still haven’t received my deposit, despite several calls. All they have to say is that the concerned agent is unavailable. They are instantaneous when it comes to taking the deposit but start behaving indifferent when they need to return it. They literally do nothing but just repeat one sentence when you call them. Just imagine a company loosely translate their service as “yes we have your money, but you can’t get it right now because we are busy ignoring customer requests”.
If you want to save your time and energy, NEVER go for this agency.

The worst company to contract as a Landlord in Ipswich to look after your rental property. Landlords are best to stay clear! Right from the start there were issues with the branch and head office who passed me back and forth between each other trying to blame one another for serious failings by them under their full property management. Staff would not answer the phone in branch or head office when they saw my number. I have been made to feel that I am just a problem Landlord which I am not!
I sacked them and managed the property myself. However I now require the Tenants deposit due to damage to my property and rent arrears and still they will not assist me at local branch level. The tenants have left with serious rent arrears and some damage. I have been informed by the Tenant that Connells found them a new rental property in the next street straight away. If this is the case,the office did not check with myself for a Landlord reference before re-renting to them with another Landlord!
Poor, Poor, Poor and disgusting service provision at all levels and should be investigated by the Ombudsman! Shame on you Connells Ipswich!
Not even one Star.

Tried to view a house with their subsidiary Fulfords just the one and they asked for my passport, a coucil tax bill etc WHAT for a viewing i mean it was like a police state with all that information, when they could just call my estate agent and ask are they too lazy why do they need to collect all that info on people and what do they do with it is it safe. I understand that when BUYING you need it to counteract money laudering but PLEASE

Verwood office have been hassling my grieving, elderly Stepmother to switch the sale of my late Father's house from our appointed agent to them- despite having been repeatedly asked not to call again. Despicable.

Dishonest, using deception and varied tactics to discriminate against disability households with the correct income from providing garentour status for prospective tennents. The replies I got back from them were amazing and they pulled out of a deal prior to sorting the nesesary information out.. It was a joke...

Thank you so much Mark and Ryan at Redhill office of Connells. We found this agency really good and wouldn't hesitate in recommending them. They sold our house for us in Bletchingley and were excellent at keeping us informed at every step of the way regarding the progress of the sale. We had weekly updates even when there was not much to say. It was an absolute pleasure dealing with them.

1 star rating is too much for Connells in Bedford. They are forceful, misleading and act illegally. I got a call from their mortgage advisor 3 times and quiete forcefully when I clearly said I had a mortgage arranged. Then sadly I saw a property I really liked and wanted to make an offer. They wasted my time making me see it and then when I made an offer they said I needed to see their mortgage advisor so he can see the papers etc and ensure I can afford to get a mortgage etc. Me having an agreement in principle is no use to them obviously. They then said all this is to "protect our vendors really". The entire team is useless - not sure why sellers use such rubbish estate agents when there are other better ones.

In september 2020 connells in pound way cowley oxford were engaged by my brother to sell my mothers house. At first they would not talk to me, only my brother. Eventually we started to have viewings. Now with Covid 19 we were told to open doors and windows. We followed correct procedure, but on October 15th i received a call from one of their agents. Apparently someone they were showing round, turned the tap on snapped it off and emptied the hot water tank. I went to connells on the same day, and was told to sort it out and they would pay for the damage. I bought some taps and a plumber done the work on the 16th October. On October the 16th i gave the bills for both at connells, and they said they would sort out payment. WELL GUESS WHAT. House got sold still did not get my money. YES 16 WEEKS FOR £79.95. Anyway had to instruct my solicitor to take it out of there commission or i would not have been paid for it.

Myself and my brother have been trying to buy our 1st home, and there was a property that we were really interested, however upon enquiring about a property Connells, Paignton were really forceful into seeing their mortgage advisor. This was after telling them we had already 2 mortgage in principles with other lenders. They then tried to still go ahead in booking up an appointment with their mortgage advisor. In the end we have made the decision to not go ahead with a viewing.

I'm really disappointed that we were unable to view this property and WOULD NOT RECOMMEND using Connells Paignton to anyone who is thinking of dealing with Connells.

What can I say about them other than awful, absolutely a waste of time. Sign you up with promises of great communication, what’s at their disposal, what they’ll do for you, reality is none of it happens. You never see or hear from your initial contact again, you have to constantly chase them up for everything. Even if they get a buyer for you they don’t do their due diligence, you have to make suggestions to them because they are too inept to think of them for themselves.
Stick with smaller independent agents who actually give a toss about selling your property.

If I could put -1 I would.
Very bad experience, communication and the agent has disappeared as well. We done lot of paperwork to mortgage adviser for no reason. Also the house is sold even we put a fair offer in. They did not let us know where we are at just sold the property without even notify us. Very bad and unacceptable. Please do not use this agency. They are disgraceful.

I have just put a deposit down on a flat to rent with Connells in Malvern. Our estate agent Jade was absolutely fantastic, she kept in close contact with us after we had registered an interest in renting in the area and when the right property came up she instantly booked us a viewing ahead of the property going on the market. She went above and beyond for us and was extremely helpful and easy to talk to throughout the whole process. An excellent estate agent, couldn't be better! Thank you Jade!

DO NOT USE CONNELLS

If you are looking to Let your Property - go elsewhere.

Find a Local Agent who can give you a PERSONAL Management service and screen Tenants Properly.

I could list my complaints but need to keep the blood pressure down. Urgh. Agents are supposed to take the stress out of Letting - NOT Induce STRESS.

I used Connells as letting agents in Leighton Buzzard, Bedfordshire in June2019. They offered me a client who was rejected on their system, never discussed the problem with the tenants application and I signed their contract to allow the tenant the tenancy. The tenant paid 3 months in advance rent plus one month's deposit. This was contradicting to what I was informed that they would take 3 months deposit and monthly rentals as the tenant could not provide references. At the time of letting the tenant advices that their will be just himself staying with his sin visiting him from time to time.

On his second rental due date, 3 days prior to paying he emails Connells that due to his circumstances changing he is ending the tenancy. Connells do a visit which they were suppose to initially every month which they never did, the Agent finds the tenant's wife and 3 children still staying in the house. This wife was illegal immigrant having given birth to 3 children in UK. Cut the story short, I advised Connells not to act on my behalf as I will deal with this matter myself. It took 7 months through the local Council to get the occupants out.

I have been requesting Connells since July 2020 to transfer the deposit to my account as the tenant has not given empty house and is still liable for the rent. They advised that I have to wait 3 months, thereafter another 10 days before the deposit can be transferred. When the initial 10 day period approached, Connells Estate Agents are asking me to provide proof that the tenant has not paid the rent and obtain from THEIR office an arrears statement. I advised them to obtain the statement from their office without me requesting as it would be quicker. No that was not possible but I did e-mail their office to supply the statement to me on 20/11/2020. I receive an e-mail from their Finance Deoartment that they can not obtain the statement and I have to request it. So far in
days their has been no reply to my request for statement. Hence I send another e-mail to their Arrears department to which I get an automated e-mail that due to the pandemic situation it will take them 5 days to response. IS THIS A JOKE?

Question is why did I have to wait 3 months before the process could start for refunding the deposit? And why another 10 days whenever that 10 days starts, when they already know that the tenant has done a runner.

I would strongly advise anybody wanting a letting or estate agent to not to use Connells. All you have is more headache.