Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
At Essaro Design, we believe that the right lighting has the power to transform the way people live, feel, and experience their homes. Our mission is to guide every customer in finding the perfect lighting solution that suits their space and style. We are committed to exceptional quality, timeless design, and sustainable choices, while delivering outstanding customer service every step of the way. Your satisfaction is at the heart of everything we do, and we're here to help you create a home you'll love for years to come.
Wagenmakerij 5, 4762 AV, Zevenbergen, Nederländerna
3,9
9 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
There are plenty of attractive lights online but many feel disappointing once they arrive. This ceiling lamp was the opposite. It feels solid and the details are carefully finished. The light fills the room evenly and the price felt fair for the quality.
After comparing several lighting stores I chose Essaro because the designs felt more refined. The pendant lamp has a premium glass finish that catches the light beautifully in the evening. It was easy to fit and the quality feels well worth the price. The three year warranty gave me extra confidence too.
Masquerading as a Dutch business but ships direct from China. Good takes several weeks to arrive and broken in box, very poor customer services and trying to get out of refunding. awful experience.
Svar från Essaro Design
Dear Customer,
We are genuinely sorry to read your review, as it does not reflect the efforts we made to resolve your case.
We responded to your emails, investigated the issue, and offered assistance throughout the process. Regarding the refund, we understand your frustration, but we cannot issue a full refund before the goods have been returned or the situation has been verified. This is a standard policy that helps protect both our customers and our business.
We also regret the damage that occurred during transit. Whenever a product arrives damaged, we work hard to provide an appropriate solution, whether that is replacement parts, a replacement product, or a refund in line with our policy.
While we respect every customer's opinion, we believe this one-star review does not fairly represent the communication and support we provided. Our goal has always been to resolve this matter professionally and fairly.
If you are still willing to work with us, our offer to help remains open. We would be happy to bring this case to a satisfactory conclusion.
Kind regards,
Rob
Founder, Essaro
My order arrived earlier than expected and the lamp looked exactly like the photos. The finish is beautiful and the quality exceeded my expectations.
I was excited when my pendant light arrived, but unfortunately the glass shade had a small crack. I contacted customer support right away and they responded much faster than I expected. They arranged a replacement without making the process complicated. The new lamp arrived in perfect condition and looks beautiful in my dining room. The issue was disappointing, but I appreciate how professionally they handled it.
The design is stunning and worth the wait, even though shipping was slightly delayed!!
I fell in love with the design online but I was still nervous about ordering a glass light. It arrived incredibly well protected and without a single mark. The finish is beautiful and the light makes the dining area feel much softer in the evenings. Even my installer commented on the quality.
My sister recommended essaro and I'm glad she did. I chose the lightaura fixture for my reading corner it instantly made the room feel warmer and more inviting..the installation wasnt difficult even for someone with little experience.
I rarely leave reviews, but the customer service deserved recognition. My order arrived quickly, and the entire experience felt smooth from start to finish🥰
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
