Absolutely abysmal none existent after sales support. Ware and tear was frustrating with plastic parts eventually vibrating splits and tears. Frequent problems over the last two years saw me con... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Se mer
As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Se mer
I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Se mer
Företagsinformation
Skrivet av företaget
⚡️ The Future Of Urban Motion... www.eskuta.com
Kontaktuppgifter
unit 10 Bermuda innovation centre, CV10 7SD, Nuneaton, Storbritannien
- 02476350150
- contact@eskuta.com
- eskuta.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not useful even for short distance
Not useful even for short distance , battery discharges very fast , couldn’t go more than 1mile , looking to file a refund

Svar från Eskuta
Polite staff and big assortment
The reason why I applied to this company is that I found the assortment here very big and interesting. I liekd plenty fof bike models, nevertheless I was able to choose only one. I chose it and ask customer support about all the details concerning shipping and delivering, because bike is fragile enough to be damaged while transportating. So, they answered all of my questions quite fast, and the delivery also was pretty fast. I'm glad to see that there are some stores which understand the worries of consumers. I guess I will apply here once again, because the store is awesome.

Svar från Eskuta
Our 2nd bike secured now.
Our 2nd bike secured now.
The bikes are exceptional and well built. Extremely reliable and look amazing. The optional tracking app is user friendly and precise providing us owners a peace of mind.
Extremely recommended
The vinyl work is brilliant and professional providing that professional deliver look.
I would like to mention Danny once again for continued support and still in constant contact after first bike was purchased. Genuine customer service and care for his customers and a credit to the employers. Danny was involved in the 2nd bike process too
Kacey another person I like to mention has been exceptional. She’s executing my orders and arranged the optional options in short notice. She’s always in communication via phone calls and emails and really cares putting customers first. Kacey arranged the tracker for my first bike that I missed to order at initial purchase stage.
Thank you Danny & Kacey for your ongoing support.
Really recommend the E bikes and eskuta as a company ⭐️ ⭐️⭐️⭐️⭐️

Svar från Eskuta
Excellent customer service from this company…
The customer service from this company is second to none. Their on-line presence is very good and if you ask for a call, you get a call immediately. I had a query about my delivery and Sara who called me back on request immediately was very helpful and answered my query satisfactoily. Customer services goes a long way for customer satisfaction, and if you deal with this company, you will not be disappointed.

Svar från Eskuta
This is the best electric bike I ever…
This is the best electric bike I ever tried this elictric bike very comfortable and very reliable if you don't trying this bike you will never know what is this realy best i a y things 😀 👍 👌

Svar från Eskuta
4 x bike's delivered thankyou.
Bike's arrived yesterday, i had a slight issue but i called them and they got it sorted asap so Thank you. Been very helpful and bikes look great 🙌

Svar från Eskuta
Worst experience ever
Worst experience ever. These bikes are just joke, they charge too much money for these outdated products. Keep away at all costs

Svar från Eskuta
Very good customer service very…
Very good customer service very friendly people definitely recommend

Svar från Eskuta
We have not received the item yet.
We understand that initial E-mail, prompting our response for rating, could have been a scam. We wait for our delivery.

Svar från Eskuta
Excellent customer service when…
Excellent customer service when ordering! Thanks very much to Matt who was knowledgable and friendly over the phone, a 'natural' people person. I felt valued as a customer and that I'd been treated like a 3D human rather than an anonymous person with a credit card. A pleasure to do business with this company so far. Can't wait to receive our Eskuta and get riding!

Svar från Eskuta
It is a good Company And helpful pupils…
It is a good Company And helpful pupils thank you Scooter for helping peoples

Svar från Eskuta
Great service from start to finish
Great service from start to finish . No issues at all and a great bike

Svar från Eskuta
Purchase of an SX250D Eskuta
My son is a just eat delivery driver and wanted to get an ebike. He followed the link for Eskuta through his just eat app and it was shown at a reduced price. When we phoned and spoke to Sara, she explained that this was actually a reduced price for a business purchase, not a personal one but because of the confusion, she would take £100 off the normal price! We also wanted to purchase the Eskuta using the splitit option that was available (monthly payments). We had a few teething problems at first setting this up but it was rectified very quickly by Sara and then it went through straight away. We received the Eskuta yesterday, so it only took just over three weeks for it to arrive. We had to chase up the information for the tracker and the user manual as it didn't come with the bike, but again, Sara sorted this out for us within fifteen minutes! My son is very happy with the Eskuta as it will make a big difference with his deliveries. I would also like to thank Sara for all her help and very quick responses dealing with any issues we had. I would definitely recommend this company to people.

Svar från Eskuta
Visited the factory...very friendly and…
Visited the factory...very friendly and helpful...we ended up buying two!

Svar från Eskuta
New to me but wow, amazing
I have owned an eskuta for one and half days, it is absolutely amazing. Comfortable to sit on and easy to operate. I am really looking forward to going to the college where I teach as it is uphill and my knee was hurting cycling a conventional bike.
So far I've been a good couple of miles and the battery is still full. I have had wonderful comments from passers by remarking how beautiful it is and I must agree.
Excellent customer service too!

Svar från Eskuta
Second-to-None Service
I contacted Eskuta while looking for an electric moped for my son. We wanted something safe, reliable and sustainable for him to commute to college and football training. The help and advice received from Sara and the Customer Service team has been fantastic - nothing is too much trouble and I feel like we have become part of the Eskuta family.
***An update *** - I contacted Eskuta today to chase up a delivery date as my son will be celebrating his 16th birthday on Thursday and I had hoped the bike would be here in time. The whole team - Sales, Logistics, Customer Services - have pulled out all the stops and his bike is being delivered on Wednesday, in time for the big day. HOW ABOUT THAT FOR SERVICE?!
If you are considering buying from this company, please do it - they will look after you and their products are brilliant. You won't regret it!

Svar från Eskuta
Warranty issue solved quicky and efficiently
This is the second experience I have had contacting Eskuta after buying my SR-1200. The first was to ask whether I could swap my front light bulb for an LED one. Totally unexpectedly, they confirmed I could and sent one to me completely free of charge. Then last week I contacted them about a problem with the bike cutting out while going up inclines. I filled out a form and an engineer rang me back within the 48 hours specified. He diagnosed a faulty switch and sent one out to me the next day. Great service.

Svar från Eskuta
SX250
SX250 - Purchased this bike for my 75Yr old mother to enable her to get out and about while she is still fit enough to do so. Had a few issues which have now been resolved with the help of Michael and Sara at Eskuta

Svar från Eskuta
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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