Eskuta Omdömen 

235
•
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolutely abysmal none existent after sales support. Ware and tear was frustrating with plastic parts eventually vibrating splits and tears. Frequent problems over the last two years saw me con... Se mer

Betygsatt 4 av 5 stjärnor

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Se mer

Betygsatt 5 av 5 stjärnor

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Se mer

Betygsatt 1 av 5 stjärnor

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Se mer

Företagsinformation

  1. Cykelaffär
  2. också i
  3. Cykelgrossist
  4. Skoteruthyrning

Skrivet av företaget

⚡️ The Future Of Urban Motion... www.eskuta.com


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

235 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(235)

14 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Not useful even for short distance

Not useful even for short distance , battery discharges very fast , couldn’t go more than 1mile , looking to file a refund

10 februari 2022
Logotyp för Eskuta

Svar från Eskuta

Hi Purna,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has call you regarding filling in a support form to get this rectified however once we have we have recieved your form we can get our engineers to rectify the issue you're having.

Betygsatt 4 av 5 stjärnor

Polite staff and big assortment

The reason why I applied to this company is that I found the assortment here very big and interesting. I liekd plenty fof bike models, nevertheless I was able to choose only one. I chose it and ask customer support about all the details concerning shipping and delivering, because bike is fragile enough to be damaged while transportating. So, they answered all of my questions quite fast, and the delivery also was pretty fast. I'm glad to see that there are some stores which understand the worries of consumers. I guess I will apply here once again, because the store is awesome.

2 februari 2022
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Leon
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Our 2nd bike secured now.

Our 2nd bike secured now.

The bikes are exceptional and well built. Extremely reliable and look amazing. The optional tracking app is user friendly and precise providing us owners a peace of mind.

Extremely recommended

The vinyl work is brilliant and professional providing that professional deliver look.

I would like to mention Danny once again for continued support and still in constant contact after first bike was purchased. Genuine customer service and care for his customers and a credit to the employers. Danny was involved in the 2nd bike process too

Kacey another person I like to mention has been exceptional. She’s executing my orders and arranged the optional options in short notice. She’s always in communication via phone calls and emails and really cares putting customers first. Kacey arranged the tracker for my first bike that I missed to order at initial purchase stage.

Thank you Danny & Kacey for your ongoing support.

Really recommend the E bikes and eskuta as a company ⭐️ ⭐️⭐️⭐️⭐️

7 januari 2022
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Mr Patel
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us regarding the service you received from Kacey and Danny.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Excellent customer service from this company…

The customer service from this company is second to none. Their on-line presence is very good and if you ask for a call, you get a call immediately. I had a query about my delivery and Sara who called me back on request immediately was very helpful and answered my query satisfactoily. Customer services goes a long way for customer satisfaction, and if you deal with this company, you will not be disappointed.

6 januari 2022
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Tos,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the service you received from our Sara.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

This is the best electric bike I ever…

This is the best electric bike I ever tried this elictric bike very comfortable and very reliable if you don't trying this bike you will never know what is this realy best i a y things 😀 👍 👌

4 januari 2022
Logotyp för Eskuta

Svar från Eskuta

Hi Mr Noory,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

4 x bike's delivered thankyou.

Bike's arrived yesterday, i had a slight issue but i called them and they got it sorted asap so Thank you. Been very helpful and bikes look great 🙌

21 december 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Michael,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Betygsatt 1 av 5 stjärnor

Worst experience ever

Worst experience ever. These bikes are just joke, they charge too much money for these outdated products. Keep away at all costs

18 december 2021
Logotyp för Eskuta

Svar från Eskuta

Hi Zee,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Betygsatt 4 av 5 stjärnor

Very good customer service very…

Very good customer service very friendly people definitely recommend

13 december 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Mr Hunter,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

We have not received the item yet.

We understand that initial E-mail, prompting our response for rating, could have been a scam. We wait for our delivery.

13 december 2021
Logotyp för Eskuta

Svar från Eskuta

Hi Mr Naderi,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Excellent customer service when…

Excellent customer service when ordering! Thanks very much to Matt who was knowledgable and friendly over the phone, a 'natural' people person. I felt valued as a customer and that I'd been treated like a 3D human rather than an anonymous person with a credit card. A pleasure to do business with this company so far. Can't wait to receive our Eskuta and get riding!

8 december 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Rebecca,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us regarding the service you received from Matt.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

very quick delivery

very quick delivery, and very good condition

7 december 2021
Logotyp för Eskuta

Svar från Eskuta

Hi Stephen,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

It is a good Company And helpful pupils…

It is a good Company And helpful pupils thank you Scooter for helping peoples

6 december 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Manoor,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Great service from start to finish

Great service from start to finish . No issues at all and a great bike

15 november 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Vas,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Purchase of an SX250D Eskuta

My son is a just eat delivery driver and wanted to get an ebike. He followed the link for Eskuta through his just eat app and it was shown at a reduced price. When we phoned and spoke to Sara, she explained that this was actually a reduced price for a business purchase, not a personal one but because of the confusion, she would take £100 off the normal price! We also wanted to purchase the Eskuta using the splitit option that was available (monthly payments). We had a few teething problems at first setting this up but it was rectified very quickly by Sara and then it went through straight away. We received the Eskuta yesterday, so it only took just over three weeks for it to arrive. We had to chase up the information for the tracker and the user manual as it didn't come with the bike, but again, Sara sorted this out for us within fifteen minutes! My son is very happy with the Eskuta as it will make a big difference with his deliveries. I would also like to thank Sara for all her help and very quick responses dealing with any issues we had. I would definitely recommend this company to people.

6 november 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Visited the factory...very friendly and…

Visited the factory...very friendly and helpful...we ended up buying two!

3 november 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Chris,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your visit and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

New to me but wow, amazing

I have owned an eskuta for one and half days, it is absolutely amazing. Comfortable to sit on and easy to operate. I am really looking forward to going to the college where I teach as it is uphill and my knee was hurting cycling a conventional bike.
So far I've been a good couple of miles and the battery is still full. I have had wonderful comments from passers by remarking how beautiful it is and I must agree.
Excellent customer service too!

26 oktober 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Simone,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Second-to-None Service

I contacted Eskuta while looking for an electric moped for my son. We wanted something safe, reliable and sustainable for him to commute to college and football training. The help and advice received from Sara and the Customer Service team has been fantastic - nothing is too much trouble and I feel like we have become part of the Eskuta family.
***An update *** - I contacted Eskuta today to chase up a delivery date as my son will be celebrating his 16th birthday on Thursday and I had hoped the bike would be here in time. The whole team - Sales, Logistics, Customer Services - have pulled out all the stops and his bike is being delivered on Wednesday, in time for the big day. HOW ABOUT THAT FOR SERVICE?!
If you are considering buying from this company, please do it - they will look after you and their products are brilliant. You won't regret it!

26 oktober 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

Warranty issue solved quicky and efficiently

This is the second experience I have had contacting Eskuta after buying my SR-1200. The first was to ask whether I could swap my front light bulb for an LED one. Totally unexpectedly, they confirmed I could and sent one to me completely free of charge. Then last week I contacted them about a problem with the bike cutting out while going up inclines. I filled out a form and an engineer rang me back within the 48 hours specified. He diagnosed a faulty switch and sent one out to me the next day. Great service.

20 oktober 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Duncan,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Betygsatt 5 av 5 stjärnor

SX250

SX250 - Purchased this bike for my 75Yr old mother to enable her to get out and about while she is still fit enough to do so. Had a few issues which have now been resolved with the help of Michael and Sara at Eskuta

18 oktober 2021
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Kevin,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times.

Thanks for going 'electric' with Eskuta.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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