Eskuta Omdömen 

235
•
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolutely abysmal none existent after sales support. Ware and tear was frustrating with plastic parts eventually vibrating splits and tears. Frequent problems over the last two years saw me con... Se mer

Betygsatt 4 av 5 stjärnor

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Se mer

Betygsatt 5 av 5 stjärnor

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Se mer

Betygsatt 1 av 5 stjärnor

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Se mer

Företagsinformation

  1. Cykelaffär
  2. också i
  3. Cykelgrossist
  4. Skoteruthyrning

Skrivet av företaget

⚡️ The Future Of Urban Motion... www.eskuta.com


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

235 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(235)

14 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Eskuta Rocks!!

Couldn't recommend Eskuta more! So happy with my bike and the aftercare service is amazing - really helpful and friendly in resolving technical issues - shout out to Paul on the technical team who was brilliant! Proud to be supporting a British company! Thank you :)

1 februari 2023
Betygsatt 5 av 5 stjärnor

I am finding the eskuta to be a joy…

I am finding the eskuta to be a joy and a very reliable and safe vehicle to use .
I have been using my eskuta for approximately 1 month now and have had no trouble at all and find it now to be an essential mode of transport to my work commute.
I find the charging of the battery to be simple and easy .but I am confused on the method of charging directly without removing the battery.
I am aware I can plug the charger directly into the bike but don't know if the battery needs ovulating or disconnecting .

23 januari 2023
Betygsatt 5 av 5 stjärnor

Engineer great

Hi I have had a bike from them and I absolutely love it I've had a few problems but the engineer is great and is sorting it out for me.
I would definitely recommend

7 februari 2023
Betygsatt 5 av 5 stjärnor

Thanks

Another order completed. Thanks for the delivery guys who helped me

26 januari 2023
Betygsatt 5 av 5 stjärnor

Quick and easy

Quick and easy
I ordered my Eskuta bike through our cycle to work scheme. The company responded quickly. Once my details were completed, they phoned to arrange a date for delivery, which takes about 7-10 days as they are made to order. Day of delivery by the company, I was shown how to operate all functions and test ride the bike, well impressed, I wanted an electric bike with little effort needed, that's exactly what I got and more I love it. Customer service was excellent from day one, speaking to them was no problem, and you spoke to an actual person which is an achievement, well done everyone.

3 januari 2023
Betygsatt 1 av 5 stjärnor

I Oder a battery charger first thing it…

I Oder a battery charger first thing it came very late and second is that the charger was so bad that like in 1 hour of using the charger it blow up and so I lost £64 pound and a battery beacuse of you bad charger and I didn’t even get my money back
If u can do me a favour please give me my money back

1 januari 2023
Logotyp för Eskuta

Svar från Eskuta

Hi, Thank you for your message. I’m so sorry to hear you’ve received a faulty item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you , i would be happy to offer you an exchange or refund of the Charger i have requested you send me he charger back for inspection so i can process this further for you.

Betygsatt 1 av 5 stjärnor

Charge

It’s said that bike is going to charge 7 hours but it’s working only 3 hours

26 december 2022
Betygsatt 1 av 5 stjärnor

Not even had a year yet

Not even had a year yet, only use to and from work, rear break light went a few months back, was contacted and told theyd send replacement cables and lights. Still chasing that up and now the bearings in the front motor/wheel are grinding. What a waste of nearly £500. No engineer has even offered to come out. Iv been very patient more patient than most. And still they somehow seem to be dragging their feet.

19 december 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

It’s a great product but if you come to…

It’s a great product but if you come to repairs nobody really wants to do it nobody knows much about it and Eskuta does not have workshops anywhere .so it’s a big problem if something goes wrong

23 december 2021
Logotyp för Eskuta

Svar från Eskuta

Hi Zaheer,

We are sorry to hear you are experiencing problems. We are more than happy to send out our engineer to you to get it all sorted.

Drop us a call so we can get you back on the road.

Betygsatt 1 av 5 stjärnor

STAY AWAY!!!! ZERO Customer service

If there's less than One Star, I would give it to this company... Eskuta Bike was supplied with broken chain (got photos), Ordered 2 pairs of Mirrors as accessories still waiting from November and not received them yet (Fully paid and got Evidence) , no response from their customer system on my last 3 emails (sales department ) I have CC'ed every single department on my last eamil (sales, customer service and Eskuta contact) , No response, No phone calls from them to apologise or even update me on when will the spare chain would be sent, or what's their plan to address the problem, so much anxiety and frustration were caused to me for almost 2 weeks, all they care about is MONEY. It is so selfish, and unprofessional. If the time goes back, I would never buy from them! NEVER.

3 november 2022
Logotyp för Eskuta

Svar från Eskuta

Hi Zied,

I am sorry to hear about the problems you've experienced with us.

We have attempted to contact you multiple times without any luck.

Give us a call so we can get everything resolved and make sure you are satisfied.

Betygsatt 5 av 5 stjärnor

Amazing Eskuta

Amazing bike.
The order to delivery was very quick and efficient.. if your looking for an electric bike that is also really comfortable with brilliant suspension then look no further ... you really need one of these bikes....
Thanks !!!

6 november 2022
Betygsatt 1 av 5 stjärnor

Terrible service

Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for refund payment. They have policies in place for refund which doesn't even mean anything to these guys, they don't even follow their own policies (How pathetic). Avoid at any cost dealing with these guys

3 oktober 2022
Omdöme utan inbjudan
Logotyp för Eskuta

Svar från Eskuta

Hi Saby,

Sorry to hear about your experience.

We know sometimes things don't go to plan, but we will make sure that all of your issues have been resolved.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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