vendre ça va mais service après vente notation plus bas que nul vélo en réparation tout l'été pour changer un pignon. pas de prêt ou loc de vélo. petit problème de frein, 4 jours d'attente 50 € sa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The bike arrived as expected. Deadline and conditions were met. But that's just the store's obligation. The product is good (not exceptional, though). Any extra you may need, forget it. They offer no... Se mer
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I live in Ireland and tried buying one of their e-bikes, but due to various tax reasons and shipping problems, we couldn't make that happen. Company still had plenty of time for me and I ended up buyi... Se mer
Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles. The product purchased was marketed as capable of achieving 50 miles/hr and a rang... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
E-Rider electric bikes are one of the leading electric bikes, scooters and mopeds in the UK. Now with leasing options from £50 a month! Find out More
Kontaktuppgifter
Wychwood 8, CH49 6DA, Birkenhead, USA
- eriderbikes.com
2,4
Dålig
262 omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The service was professional and…
The service was professional and information has been clear and you were easy to get hold of.
11 januari 2020
Omdöme utan inbjudan
Good bike but!!!!
Had the bike less than two months and now when I switch on and open the throttle the pedals start to turn very quickly and am unable to use the bike, contacted the firm and am just getting no help, only comment so far is the gears and pedals were made abroad??? and send more photos I need the bike for work and am loosing money while it's off road, not very happy. John
2 januari 2020
Omdöme utan inbjudan
Svar från E-Rider
Hi John
Sorry to hear of your issue. Please contact us for further assistance.
Great bikes, website has good info
The site has loads of information about the bikes, and the purchase experience was pretty easy and straightforward. The bike (Model 30 Roma) is really good and no problems with it at all. If I would make one suggestion, it's to make it much clearer on the website, that the bike needs registered with the DVLA when you get it, this isn't done for you and can take up to 6 weeks to be done, although mine only took 2.5 weeks. It was disappointing that the bike arrived and I couldn't ride it straight away ( I suppose you could if you had private land, but I don't)
29 december 2019
Omdöme utan inbjudan
very happy with E-Rider
very happy with E-Rider . Very easy and smooth ordering service online, when I have needed to ring them the receptionist has always been polite and put me through to the correct department. I have given 5 stars as I am as impressed with my purchase as much as I am impressed with the service .
26 november 2019
Omdöme utan inbjudan
Unable to do test ride..
Unable to do test ride... not erider fault...good communication.. offered refund..no problem.. very good service.
22 november 2019
Omdöme utan inbjudan
It is one of the best things that I…
It is one of the best things that I have ever bought.
It is a shame that there is no repair dealership. Although parts and advice are freely available, you have to do all the repairs yourself.
21 november 2019
Omdöme utan inbjudan
Svar från E-Rider
We could set up a network of dealerships however they would want a retail margin to sell them and the bikes would cost twice as much.
i bought a erider bike new charger
i bought a erider bike new charger, it arrived promptly .highly recommendable.
31 oktober 2019
Omdöme utan inbjudan
Bad service
Very very disappointed about the service of e rider. Some spare parts are out of stock and have been told it will not available for couple of months.
My bike 18 battery was stolen but I cannot get new as out of stock and not available for couple of months.
Any got any suggestions?
24 oktober 2019
Omdöme utan inbjudan
Svar från E-Rider
Hi Fakhar
Sorry to hear that your battery was stolen and that the batteries were out of stock. If you go to our website they are now available.
Great fast response to order and quick…
Great fast response to order and quick postage.
I do find prices of spare parts to be on the high side however when you have no other choice it is what it is.
24 oktober 2019
Omdöme utan inbjudan
not fit for purpose
Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles.
The product purchased was marketed as capable of achieving 50 miles/hr and a range of between 80 to 100 miles. Serious misleading and misinformation to sale a product that the manufacturer states it's not worth more than £500 in total value.
Update:
This post is a valid review notwithstanding claims of legal actions. When this review was made no legal action was in effect. I stand corrected and this is a valid review.
21 oktober 2019
Omdöme utan inbjudan
Svar från E-Rider
Collins
You did not purchase a bike- you leased one then almost immediately stopped paying for it. We still have not been able to recover our bike and, as you know are currently taking legal action against you. Posting this sort of stuff is unhelpful.
I haven't received the bike yet
I haven't received the bike yet, the company are kindly keeping it for me til nearer Christmas, it's a surprise & I lack storage to keep it hidden. For customer service I can't fault them, they've gone above & beyond for me. I will update once we have the bike & can give an honest review. 5 stars for helpfulness though!
18 oktober 2019
Omdöme utan inbjudan
Customer service has been diabolical in…
Customer service has been diabolical in dealing with a problem occurring with my ERider 15 bike after taking possession of it 2 weeks previous!
Such a shame!
15 oktober 2019
Omdöme utan inbjudan
Svar från E-Rider
Sorry for your problem but looking back at the email thread I see we offered to have your bike picked up and brought to our workshop for repair. You rejected this offer and said you would solve the problem locally.
E rider
I gave a 5 rating as the product and service was first class
15 oktober 2019
Omdöme utan inbjudan
Terrible customer service
15 oktober 2019
Omdöme utan inbjudan
Svar från E-Rider
Hi Romeo
I see that we uplifted and repaired your lease bike last year.
Trust everything is now well.
The experience wasn’t good at all I’m…
The experience wasn’t good at all I’m not happy with e rider services it’s really poor ! And I’m think of send this moped back to them!!
10 oktober 2019
Omdöme utan inbjudan
Svar från E-Rider
Hi Devon
You leased a Model 30 last September but looking back at the email thread cannot find any record of a problem or complaint. If there is one please contact us directly.
Bike arrived promptly
Bike arrived promptly. Ken was very helpful with DVLA forms.
3 oktober 2019
Omdöme utan inbjudan
After sales service is fantastic no…
After sales service is fantastic no problems all ways ready to help
Buy with confidence
30 september 2019
Omdöme utan inbjudan
Bike arrived fine and in full working, however...
Bike arrived fine and in full working condition however the paperwork included with the bike for DVLA registration was incorrect.
This has now created a situation where my application has been rejected and now I'm having to reapply. It's now been almost six weeks since the bike arrived and I've still not rode it. Effectively paying £100 this month to let the bike sit in my garage and gather dust.
Not too happy considering registration of the bike has to be done on my end, for me to do everything correctly and then it's erider that's made the mistake...
29 september 2019
Omdöme utan inbjudan
Svar från E-Rider
Hi
Apologies but there is nothing we can do about DVLA.
I wish there were.
Had E-Rider for sometime very happy…
Had E-Rider for sometime very happy with it goes on back of campervan great to use
28 september 2019
Omdöme utan inbjudan
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