English Ctrip Omdömen 276

Just had a really bad experience with them after been so many years as a loyal customer.

I booked one flight on the iphone app from Beijing to Hong Kong and got the date wrong. The system message said I can cancel the flight without fee when the ticket is not confirmed, and that's what exactly the order shows -- processing , not confirmed. I went on and cancel the flight then the app screen says processing. I then go to book another flight with the the correct date and after payment I switch back to my past order screen , guess what!

My request to cancel the flight was canceled by CTRIP and the ticket is confirmed, I immediate cancel the flight i that just booked like a minute ago. guess What !

Same thing happen, I end up with two tickets and they only willing to refund 25% of my ticket price. It's a misleading scam for customers, by a confusing canceling system.

I phoned up customer service, they promised to call back a day later, and I only recieved a cold email saying they can only refund the same 25% amount. I then phone them up again got a customer service explained to me what's going on behind the scene after you press the payment button and care nothing about what's message been shown to their customer who are actually going through the booking process and trusted their system message.

money lost 1000 RMB. Good bye ctrip!

--- UPDATE -----------------------------------------------------------------------
Ctrip says below that they will contact me and still no communication whatsoever. Just a PR act

--- UPDATE -----------------------------------------------------------------------
5th jan 2018
I sent email 28th Dec 2017 with order number and yet to receive any useful reply. Ctrip please don't comment here like a robot with the same message. I shall share this in weibo

btw order number is: 5276800410

I booked a flight from Dublin to Copenhagen with Ctrip through Skyscanner last week. The flight is with SAS, and when I went to book a bag through SAS's Manage my Booking portal this morning, it notified me that my booking was cancelled. I called SAS thinking it must be a technical error, and they let me know that I was in fact not booked on the flight, and Ctrip had never issued a ticket in the first place. The full fare has left my bank account and I received a booking confirmation following my booking, and the only reason I found out that I was not booked on the flight was because I thankfully went to book a bag. I received no email notifying me of the cancellation or error in booking, which is disgraceful as I would have turned up to the airport on Saturday evening without a booking, and would likely have had to buy a new flight for Sunday (day before Christmas) to go home for Christmas. I have had to buy a new ticket with a different airline to leave on Saturday afternoon at a large cost- really terrible customer experience.

booked online and the hotel never got my reservation and my credit card was cloned. Never use this website

UPDATE: Ctrip has swiftly solve the issue by issuing a new ticket for my partner. Thank you and Merry Christmas...

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UPDATE: My partner tried contacting them again, stayed on the line for 45 minutes to be connected to a 'customer service advisor' and no luck. An obviously they haven't emailed me regarding this yet.

We bought 2 return flights from London to Poland for the Christmas period. Our flight from London to Warsaw seems fine, however, Ctrip did not provide my partner's details to LOT Airlines for the return flight. So basically, my partner only has a one way ticket to Poland! My ticket is all good though. JUST IMAGINE WHAT WOULD HAPPEN IF I DID NOT CHECK. He called them over 2 hours ago to report the issue. The lady over the phone said that she currently doesn't have internet and cannot solve the problem. Like really? A flight agency without internet?!!! You just can't make that up.

Anyways, he was told that a colleague will look into the problem for me and they will get back to me within 1 to 2 hours. So far nothing...

I shall update further once I know the outcome...

Update 24/12/2018: they contacted me saying they will refund only 609CNY from 7600CNY!!! ha! Scammers
UPDATE: No one did contact me seems like they put that message to everyone who puts a review here..
WORST COMPANY EVER (ACTING LIKE SCAMMERS)BE AWARE
I was trying to book a flight to romania and then every few minutes the price goes up and up which made me go quickly to deposit money to buy the ticket once i bought it the price drooped anyway, I ignore it and then i had a delay on my visa asked them that i want to change the ticket date here comes the disaster they said okay then they asked a huge amount of fee which I considered it as airlines fee however, you cannot change and pay from inside the app you have to call and then she asked me she needs needs only CREDIT card ., in the first place they were accepting anykind of available payment methods in china,, and then I offered a credit card i called agian then entered all info of my card she said sorry its declind and the second try she said you have no enough money!!
I said its not my first time to use it!
And then i tried do my BEST offered two different cards from my friends but also they said its not working as well!!
What is wrong with this company(CTRIP) then it was late and the trip is in next morning so i said please i want a refund as you didn’t provide me the service and i did three credit cards! what else to do? And then an employee asked me for my card information with the code!!! Are you serious??? I didn’t accept of course and she said then we cannot do anything for you or you can get only 609 RMB from 7000 RMB !!!! I want a refund because this is too much and they wasted the time the trip is already near and its not my mistake and this is a lot of money equals 1080$ .. and I am a student I wasn’t going to have fun! You made me and parent so sad and bad taking money like this I can’t say anymore i want my money back please please its your mistake

CTrip ......you really should close down.
I saw a good deal in Mauritius for a 5 star hotel and went to book.
I was told "your card failed our verification system. Please use another card"
I did.....with two different cards of mine and then my partners card. All failed their "verification ".
Just to be clear; ALL THREE cards are perfect (as all three always are). I called my bank and NO request for any payment was submitted by CTrip to either bamk. Why? This is the only real verification .... submit the payment to the bank!!
So after hours of hassle over 3 days we lost the deal. Customer "service" were an absolute joke. Now hotel prices had increased.

I now wonder was this deal ever real or just a scam? Tempt the customer with a really good deal that is not really there and see if they would then go for a more expensive deal.
I beleive it was a cheap scam.

CTrip......DO NOT GIVE ME YOUR RIDICULOUS AND INSINCERE REPLY.
You just do know how silly, incompetent, lazy and inept this rubber stamped reply makes you look here.

So as you can see here on TrustPilot with nothing but appalling reviews they should stop wrecking peoples travel plans and try some other business.

Beyond a joke.

It's like their customer service department is a guy sat in his boxers having a laugh.

Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'.

I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.

BEWARE!! BEWARE!! I booked a return BA flight from Heathrow to Hannover for 17/12 with return on 19/12. As written in many other reviews, CTRIP entered the wrong details in to the booking with the first name copied in to both the given name and surname fields. The passport details were also incorrectly copied to the booking with the data entered having no correlation at all to the entered data. I spoke with BA who said that the booking must be corrected by CTRIP and that they should contact the Trade Desk. I spoke with CTRIP and they said it was not possible in the time available, it would take 3 to 5 days to resolve. CTRIP said I should cancel the booking and I would be refunded 10% of the price. I could then book another flight with CTRIP. I had to book another flight, direct with BA and lost my money with CTRIP. I should have read the reviews on CTRIP before booking as this problem of incorrect data in the booking has happened many times and many people have lost their money with CTRIP. BEWARE!! BEWARE!!

Update (19/12/2017): Even though surname and all passport information copied incorrectly to booking, CTRIP still deny any responsibility. They called me from a Chinese call centre at 6am on Sunday morning. There is no way I could have incorrectly entered all that information. It is possible to correct the passport details, but only CTRIP can correct the wrong names. BEWARE of CTRIP, you have been warned. I lost my money.

Update (03/01/2018): CTRIP continue to deny any responsibility. It is inconceivable that I could have entered all of the passenger details incorrectly but CTRIP take no responsibility and they pointedly blame me. BEWARE you are dealing with a Chinese booking and call centre.

So I went onto skyscanner today as trying to book flight from Spain to uk. Ctrip (Skyscanner’s parent Company) came top of the list.

Whilst I was a bit surprised at the good price from Ctrip I proceeded to book the flight with them.

Then I get the well known ‘this booking is taking longer to process than expected’ webpage come up and told to wait 2 hrs for confirmation of tickets. Which is very unusual as I’ve never seen that before booking tickets.

Meantime, almost instantly Ctrip take and confirm that my payment has been taken, so left waiting with bated breath.

Two hours pass and guess what? No ticket confirmation, no updates, very very poor.

I’ve been a longstanding user of Skyscanner and over the years have trusted then with flight searches and bookings and this is starting to concern me with this experi nice so far.

Now I’m putting this complaint out there and will update this post in due course.

Really poor service from Skyscanner and Ctrip so far. Let’s see what happens.

I purchased the ticket and within five minutes of it being issued I checked it and they had missed placed my last name for my middle name. I called Ctrip but they are refusing to do anything and only offering to give me 10 percent of my money back. The airline was willing to help but Ctrip will not help. I’m very dissatisfied and I will never be using them ever again.

UPDATE: Ctrip have amended flight booking and issue is resolved.

Booked a flight from Melbourne-Auckland and my details in the booking confirmation have been incorrectly entered with the surname 'Smith'. I have never been a Smith and my last name is nothing even resembling Smith!!!! The email and invoice even address me using my actual name.

Contacted CTrip assuming they would reissue the ticket with my correct details, only to be told it was ME who typed in the name which I have never had before in my life and I would need to forfeit the entire airfare as they were unable to do a name change.

This is either an administrative error whereby they refuse to admit fault and rectify the problem OR a scam - but either way results in me being thousands out of pocket.

Absolutely disgusted in this company. DO NOT USE!!!

Ctrip cancelled my return flight from paris. Had to spend 400€ in another flight to other city(I had not many choices). Sleep. Next day 5 hours bus. 1 day work lost. At the end costs easily go up to 800€

Still waiting some comensation about this.

Oh, and they call me 3AM, maybe they dont remember we all don´t live in china.

Booked a hotel room in Manila for 1 night for my wife before she flew to the UK. /Entered my debit card details and was sent confirmation, prepaid. My wife goes to check in at the hotel, no payment received, she had to pay cash. Watch this space. Any reply from ctrip will be the standard reply.

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UPDATE:
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After posting my review earlier today, CTrip contacted me and within hours had issued my flight ticket.

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ORIGINAL REVIEW:
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Booked a flight to Hong Kong for my wedding next February, and I was told that it was taking longer to issue tickets and that it would take up to 24 hours.

A day and a half later, there was still no contact from CTrip and no tickets. I contacted CTrip and they told me that my name was too long so they hadn't been able to process the booking. Worse still, the fare class was sold out and the next cheapest seat tickets were $1280 more expensive, so CTrip is currently (supposedly) trying to "negotiate" with the airline. I was told Wednesday evening that it would be sorted by today (Monday), and that they would either upgrade my seat on Cathay Pacific or get me a seat on ANA. It's now nearly 5 pm on Monday and no resolution is in sight, and the result of a phone call today is that I should "be patient", meanwhile potential alternative flights continue to increase in cost.

Although CTrip have assured me that they will get me on a flight on the 22nd that arrives on the 22nd (this is important for me to be in HK enough days before my wedding for me to be allowed to marry), the reviews here suggest that any promises they make are empty. I'm seriously considering purchasing an alternative flight direct with an airline to ensure I can get to my wedding on time, and then follow up with CTrip through my bank and fiancée's solicitor in Hong Kong.

Either way, it looks like I'm going to be seriously out of pocket thanks to CTrip!

Absolutely awful!

Purchased flights to and from Bali for April. Paid in full and tickets issued. Two days later email to say my connecting flight had been moved to 20 minuets earlier. Stop over was 40 minuets now reduced to 20 minuets meaning we would not make our connecting flight. There are no other flights close to the time so I requested a full refund so I can rebook. Still not processed, still waiting for a reply. Fobbing me off and saying they are waiting for a response from the airline. They took my money and are not providing me with what i paid for!

After filling in my card and passport details, I was given an email saying "it is taking longer than usual to finalise your booking" and then finally given an email confirmation, with a confirmation number.

But that wasn't the actual e-ticket of the flight, and the email says that the "ticket will be issued no later than 72 hours before the flight". That is quite strange, because why wouldn't they issue an actual ticket when the payment has gone through already? Are they not sure that they'll actually have a ticket come the time for the flight, and say the flight has been cancelled or they are not able to give me ticket for the price advertised, like so many of the stories I have read here on TrustPilot?

Given the reviews I have read here (which I should have read before booking, so many regrets now) I am now very worried there won't be a ticket when it is actually 72 hours before the flight, and by that time, it will cost so much more to buy another ticket. Booking on CTrip has given me no peace of mind whatsoever.. Next time, I would go with another booking site that actually gives you the ticket, for sure, after you book, even if it costs more.

Overcharge me and booked me the wrong rooms. Couldn't get a refund and refused to change my rooms.

I booked two double rooms on Ctrip, and they booked me wrong on two twin rooms. I found this out only when I emailed the hotel to ask for some info and they confirmed my booking. Tried to call the service line and they said the double rooms have been sold out and I got no other choice.

And it's not done yet. Ctrip overcharged me for the rooms. Sent an email to the customer service email on 27 Nov to ask for refund and got a instant reply saying I will receive a reply within 24 hours. But I have not received anything so far. Then I called the customer service line and tried to seek assistance. The lady argued with me that they didnt overcharge and blamed that it's the bank. I told them I have got the bank statement, booking number and everything to prove (I don't know why I have to argue with them tho since they must have my record) she asked me to send an email again and I receive the same email again saying I will get a reply in 24 hours.

Now I have already paid and because of these extremely poor service and fuss I don't want rebook my hotel. coz I don't know if I could get a full refund although there is full refund policy for my booking. Just want to finish this and will never use ctrip again.

Not entirely sure why Ctrip has such a bad reputation on Trust review. I made an error with contact details on my booking and therefore didn't receive my booking confirmation. So I easily managed to find their contact details, which was a 24hr WiFi call service, meaning it is free to call their China office. That was very helpful. Although on hold for 6mins which is quite standard and maybe even speedy when compared to other telephone call centres, they politely talked me through security and changed the details, and patiently waited for me to receive my email booking confirmation.

Ctrip is a highly reputable company based in Shanghai China. I believe that is where already the negativity of people's experiences lie. They've made huge strides in making booking easy and helpful over the years, and I would use them again. Although unsure of the numbers, I would say Ctrip is one of the biggest travel agent websites in the world, so they're no scam. Just because they're not a British based company, doesn't mean it is a scam.

I booked my flight on line from Xian to Shanghai, China and made the payment by my credit card. I never got a comfirmation from ctrip except a booking number. When I got to Xian airport, I found I had no flight booked.
This was irresponsible !

Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.