English Ctrip Omdömen 276

Выдали места в разных вагонах.

Бронировал ж/д билеты по Китаю через Ctrip. Ехали вдвоем с девушкой. Оба билета покупал одновременно, т.е. на странице заказа указывал двоих путешественников. В итоге ctrip выдал нам билеты в разных вагонах, в 5 и 8-м.
На мои просьбы поменять места администрация ответила отказом, мол, это не мы, это система выдала. Оформил возврат, потерял 10$ сбор за обслуживание.
Сразу же заказал билеты на другом сайте - там без проблем на этот же поезд нашлись места рядом друг с другом.

Выводы:
- места в вагонах система выдает "от балды", даже если вы оформляете билеты все вместе за раз.
- личные просьбы для администрации сайта - пустой звук.

Awful experience. I had to book 3 flights for a business trip in the same week and suddenly until I went to the airport, the airline told me that my booking was for last month??? How could it be possible if the other 2 flights were booked this week, this month? I'm not convinced that I indicated the wrong date (17 Feb) because it was not even Tuesday, I'd never have confused like that. Read up on Google there were many customers complaining about the same issue. I had expected Ctrip to be more reliable before this. A total scam!

Ctrip cannot make the refund

I booked the flight on behalf of my son from Japan to Hong Kong in May two days ago. When I booked, I could not get the confirmation no.at once instead of processing order no. I have a sense of little bit scare, then I search the information of company. Their reviews gave me more concern so I made the cancel right away. Since they wrote that you can cancel the booking within 30 min, so I required the cancellation. They said they need to send me verification code to view my account status. So I proceed, but haven't received any verification code. After 30 min I checked my credit card they made the payment already. I felt so strange, may be I had a little bit over react I stopped my credit card and replaced with a new one.
After discussing with my son, we decided cancel the booking, As they mentioned in the web site, there should be a cancel order button on a booking details. But we cannot find that button.
Then I emailed them yesterday, they told my son no money back if I cancel the flight. I don't know what's going on. It seems like scam. I never have such frustrated experience in my online purchase.

Ctrip delivered what they promised, so I can't complain - but with a confusing customer service. They are legit and didn't rip me off - I want to provide a counterpoint to some other reviews here.

Although they specialise in East Asia, I found them on Skyscanner offering a deal (much cheaper) price on a flight from the UK to Europe. I clicked through, where they asked for my passport details and asked me to pay upfront. This seemed unusual, as passport details are only needed at check-in, not to buy the ticket. I went ahead and paid, and received a email acknowledging payment and saying that 'Ticket(s) will be issued no later than 72 hr before departure of the first flight. Your ticket confirmation and itinerary will be emailed to you once your tickets have been issued'. No ticket.

At this point I was scared - in this age of electronic databases, you expect orders to go through almost instantly (this has been the case with every other online travel agent I've used), and I began to doubt they even had the flight ticket as advertised.

I then received an email from Skyscanner: 'Ctrip have notified us that it's taking longer than usual to finalise your booking.
You should hear from Ctrip within an hour but this can sometimes take longer.' I did not hear back within an hour. What finalisation?

Eventually, I received confirmation that my flight was booked the next day, along with a booking reference (PNR) for my airline. From then onwards, everything went fine - I enetered the PNR on the airline website, it was valid and booked just as requested. I checked in and took the flight.

So the moral of the story - Ctrip did deliver, but with an explained delay, and an unintuitive email correspondence (sent from China). Some explanation in advance that issuing the tickets takes some time would have improved the experience. It seems I had a better experience than some reviews on here.

I booked my flight, then two weeks later they change my flights from 8am depart to 6pm depart. I called all the customer service numbers and none of them answered. I then got on line to change my flights and all the other morning flights were "sold out." They actually weren't, the prices for those flights were just higher than what I paid, so I was either forced to leave at 6am or 6pm. I ended up cancelling, losing the money and booking directly with the airline. Ctrip was a waste of money, inconvenience, and completely unreliable. Ive never experienced a flight change that signification. We would have lost a whole day at our new destination.

Horrid customer service. Bought a last minute ticket with them for a short flight. I was charged twice, yet when I call them they insist they only charged me once. I guess they think I am so stupid that I cant read a bank statement. I dont have the time to argue with them and send "proof" over and over just so they can tell me the same thing. SAVE YOURSELF A LOT OF TIME AND MONEY AND DO NOT BOOK THROUGH TRIP.COM. THERE IS A REASON THEY HAVE A 1 STAR RATING! Im sure they will post some reply trying to defend themselves. Dont believe their crap.

I had booked my trip for Hong Kong to Bangkok on January 9, 2018 months in advance. I broke my foot shortly after I had booked the trip, since I needed surgery I had to cancel my trip. Ctrip told me I would be fully reimbursed if I provided them with a doctors note, invoice of the surgery (I am Canadian and we do not receive invoices), my passport, AirAsia account and the Case. I sent over 40 emails and spoke to their head office everyday. They constantly had issues with my doctors notes which I had rewritten by my doctor several times, he even called them. Their problems with the notes were things like, this sentence needs to be in quotations for us to accept and we need specifics of the plane you are to fly on; I felt awful having to bother my doctor with such silly requests. Ctrip called my house often asking for the same stuff which I sent several times a day, sometimes they said they received it other times they said they didn't. They simply did not want to refund me. I booked through another third party site for my Vancouver Hong Kong flight and they refunded me without hesitation. Ctrip has the worst customer service I have ever experienced; spend the extra money to book through a more trustworthy site. If you use them for your trip, do so at your own risk.

excellent fast and convenient service for air train and hotel bookings for all.

On booking a hotel from a "flashing" advert from Ctrip,with an attractive price. They do not say this for a LAST MINUTE booking because when i inputted my dates the site came up with the wrong dates.Having corrected this to the dates i wanted.i proceeded to make my booking and gave my ccard details to confirm the booking now only to discover that it has reverted to the wrong dates.
The" flashing" prices given out are misleading, because they do not make it clear the time period they refer to and it is bordering on a scam when you are locked in to wrong dates.

Charge double when requesting passenger name change,when Cathay charge 50€ they charge 100€,and they even get my passport expire date wrong.

I travelled to China in November 2017 with my Partner who is a Travel Agent.We were able to get internal flights and train tickets cheaper through CTrip than she could get them on the Travel Agent sites. Everything we booked was accurate and when I had a glitch due to an error t our end I called CTrip who dealt with it easily. I would definitely use them again.

NEVER BOOK TICKETS FROM CTRIP.COM! This website uses sneaky ways to cheat you! I recently bought airline tickets from this website but was given no option to pre-book check-in luggage. It was my first time using the website and thought I could just call them to add check in baggage after as there was no option for checked in luggage when I was making the booking. All other websites such as expedia includes this option. This is the first website that blatantly excludes this. It was stated to contact the website/airline to book check in luggage. However, when I called the airline to request for them to add check-in luggage to my booking, the amount quoted to add this was more than 3x the amount than if I had just prebooked check-in luggage with the airline. Purposely excluding check-in luggage as a pre-booking option just to charge the customer an exorbitant to add this is a very unethical way to cheat customers!

Do not use Ctrip they will not even refund the tax paid on cancelled flights.

I am very upset with this company. When I booked my tickets there was no option to include a checked bag, and the booking said it included checked baggage. But after I purchased the tickets, the email confirmation says I have no checked baggage. I have a screen shot of the page where it says my ticket includes checked baggage, but this company refuses work with me and continues to be incredibly rude. I am quite frankly infuriated by this experience as I would not have purchased this ticket from this vendor if I had known the baggage was going to be so much more. I am going to dispute these charges with my credit card company since the booking I purchased is not the booking I received.

UPDATE: ctrip contacted me and said that they would reimburse me for my baggage fees after supposedly going back and having their IT team "look at all the screens that I saw as I booked." I provided my bank information per their request. 2 weeks later, still no refund.

UPDATE: CTrip has followed up with me and fully refunded my baggage fees. Thank you.

Einfach beschissen. Ich dachte ich buche online. Aber dann war ich total überrascht zu erfahren, dass ich trotz online Buchung 1,75% Gebühren für Auslandeinsatz zahlen musste. Wenn ich gewollt hätte, dass ich direkt beim Hotel zahle, hätte ich auch direkt gebucht.

I have already submitted a bad review... But even after I have been contacted almost straight after submitting my review, My issue is still not resolved!
How am I supposed to trust this company when they have supplied my with an incorrect airline reference number and will then only tell me the correct one via email and not with proper travel documentation? How can one travel without an e-ticket or itinerary of travel.
I was supplied with a document that slaps on the IATA logo on the top left corner as if I am supposed to believe it is a legitimate document?
This trouble has kept me awake at night and sent my anxiety spiralling out of control. I seriously cannot believe the ignorance of some people in this company and seriously just want this disgusting mess resolved! And if anything some proper compensation for this trouble!!!

Update: My issue has been resolved within the day. The representative gave me the correct information to use so I can locate the flight in the airline's website. She was also very patient because she even attempted to call me back several times when I was having a difficulty hearing her due to weak signal/bad connection. Although there was a minor discrepancy in the booking details (Mrs. was used instead of Miss), I am satisfied with how swiftly Ctrip especially their representive Exy handled my concerns making sure that I will be worry free on my first international trip.
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My boyfriend and I will be travelling to Taiwan this March and decided to book our return flight thru Skyscanner which directed us to Ctrip. We got a confirmation of our booked flight from Ctrip which includes the booking reference number and ticket number. However upon wanting to add baggage to our flight, we checked the airline's website (Cebu Pacific) and was surprised to find out that we do not have any booking under the reference number provided by Ctrip. I have read reviews about Ctrip issuing invalid/ fraud tickets so I was really worried about our upcoming trip. Sent an email to their team and I am still waiting for a response.

Where to start, I booked 2 nights accom in Pattaya through them, I few on a Staff ID90 ticket Mel to Doh then was to connect Doh to BKK, but was off loaded due to 13 staff booked and only one seat on that flight, so I flew to Bali instead, I logged on to cxl my accom through them and ok the T&C's state I have to cxl 2 days earlier to get a full refund or I would be charged the one day, so I emailed them to ask what they could do for me re the 1 day refund, firstly I was told nothing due to the fact I had tried to cxl after the cancellation date, I then had to remind them of their own cxl policy of the one day fee and refund the rest, they agreed (7 days later) to refund the one day, and if I could provide an airline cancellation certificate they would refund the full cost to me. I sent them a screen shot of the text message from the airline to state I had been "off loaded" from the bkk flight, as it was staff travel (airline crew family/friends) they do not issue certificates, trying to explain this to someone who does not understand what "they do not issue" mean is difficult on its own. So then today I had a phone call from them again to state the 1 day refund has been processed and as the staff ticket was a “standBy” the hotel would not refund the other nights stay, but as a good will Ctrip will refund half of the payment.
So after serval days and email, i have to say the service has improved, and the outcome although not a full refund i have to accept the fact i had to cal last minute and they are great full to offer me a part refund was a great out come, i will consider using them again
Thanks again to the Staff at Ctrip and great outcome for all, Regartds David

Worst UE so far.
1. Could not find my booked flight in English App. Then contacted help desk, and was told to check it in the Chinese CTrip App. However, I can still not find it.
2. My negative review of my hotel is hidden very low in the review list. The reviews seems are always sorted in Rating desc.
3. App UI is confused. Cannot find my stuff.

I booked a flight to visit my father. However, sadly he passed away unexpectedly and I needed to refund the ticket so I could get out immediately to see the body.

Customer support were very polite but claimed they were not aware of EU regulations on distance selling that guarantee the right to cancel within fourteen days. Ignorance as a defence.

In the end, I had to fork out an extra few hundred pounds just after Christmas to rebook.

I did see the one star rating on skyscanner but thought it was an acceptable risk. Please think twice.