Energycaregroupltd Omdömen 

The installation of new boiler was done on one of the hottest days of the year but the installers worked non stop. They were polite and courteous at all times. Would recommend this company

I saw their advert in the newspaper for a half price boiler sale and free cavity wall insulation. The boiler was well priced and good branded products used (filter, controls...). Cavity was free and all done very well. Hopefully I should have a warm house this winter.

Fantastic from start to finish. It’s great to have hot water after my old boiler stopped working. Thank you.

Our Worcester boiler was installed in July 2017 by Energycare. We have had problems with various aspects of the installation all fiercely denied by the technical manager who has a defensive, rude and aggressive manner. These faults have been put right by an excellent local company at some cost to ourselves. I would never recommend Energycare to anyone. Use a recommended local company who you can trust.

Just finished installing my new heating system. No salesmen just a friendly chap who gave me all the information I required. Work was reasonably priced. Would recommend to friends and family.

The tradesmen & women were fantastic,considerate, polite and tidy and my mother appreciates the work they carried out as she says "they were absolutely fantastic - thank you.

So although the contractors employed by this company were grand, sadly l cannot say the same for Energy Care management & or customer services as the man seems to be the same!

Please don't even consider asking if Energy Care will come back to take care of a problem with a faulty heating system, as although there is a handwritten 5 year guarantee at the end of my mother's invoice, this "must have been a mistake" according to manager/customer service rep? OR WHATEVER???

l am a person who hasn't the time or inclination to complain normally, & if l have (on very, very rare occasions) l do it is because l feel there is an injustice & a rudeness from the person or company concerned & that other's should know.
So after 16 months of a new boiler being installed for my elderly mother, on a free government scheme offered by Energy Care, it has broken down leaving her without heating & hot water which has presently been for 6 days & also during a particularly cold spell.
Initially l called Energy Care to say that there was a hand written warranty of 5 years at the bottom of their invoice. However when l called them to explain the problem l was told they only guaranteed the system for 1 year & to go to Worcester (the maker of the boiler) directly to get assistance. So l contacted the worcester boiler company who kindly sent out their technician free of charge (as the boiler was under a 2 year guarantee). After making several checks he said that it was not a problem with the boiler but an electrical issue, which he could not elaborate on as he was only contracted to look at the boiler .

So l contacted a local electrician, who we paid, to look at the fault & potentially fix it. However he said it was to do possibly with many issues & that any installation of a boiler & heating system should give a longer guarantee than one year.

l think perhaps Energy Care should have looked at not installing a new boiler using the previous old boiler's wiring, thermostat, pump & valves etc, - unless they could guarantee a heating system to last for the absolute minimum 2 years if not 6 years as stated by OFTEC (with whom Energy Care is actually registered with). surely the whole idea is to make a system work for at least 18months!!

The manager/rep/customer services person (whatever?!!) from Energy Care asked me "was the system was working on completion of the job?" - & l said yes. So he then said there was only a one year guarantee & they could not take it further or send anyone to even assess it & when l - very politely - mentioned Trading standards he hung up on me - oh so polite!
The electrician thought Energy Care were just trying to get out of it & take no responsibility for their overall installation. He also said kindly did not want to cause unnecessary expense by having to find a time consuming fault, (as it would take possibly many hours at £50-00 an hour) when he thought it should be the company that installed the boiler system to resolve - under a longer guarantee - & thus not incurring a possibly very expensive bill for my 90 year old mother, who struggles with a pension as it is!
He said that it was very unusual that a company gave such a short warranty for installation of a heating system & advised l investigated further to see if Energy Care would come out to rectify, & if not he suggested contacting Trading Standards as he felt the company was "trying to get out of any responsibility" especially considering the 5 year guarantee stated on the invoice
Anyway you know the response from Energy Care, so what more can l say?

Had these guys install cavity wall insulation for free.
Was a little hesitant at first based on some of the reviews of the company on here, but to be honest everything went as planned - nice people to do business with, from the first contact ( cold call salesman ), to the surveyor and finally the installer. Both the surveyor and installer arrived on the days promised.

Did a good job and based on my experience would have no hesitation in recommending them for cavity wall insulation - obviously I have no experience in their other business offerings.

I had these guys out to replace my new boiler. Swift service and everyone I spoke to was helpful.

Fantastic organisation. So easy to deal with.

Where do i start shocking company to deal with .A BUNCH OF CON MEN OUT TO ROB THE PUBLIC.You would need to take a mortgage out to have them install a boiler.Avoid like the plague.

This company clearly went to Rogue Traders School of Business. Initial sales pitch lasted 3 hours and I’m sure deliberately suggested daft place for new boiler.
The management of the firm clearly judge everybody by their own unscrupulous low morals.
What choice do you have but to pay the few extra hundred pounds Enery Care demand, once pre-existing boiler has already been taken out by them? This money was over and above sales quote, and was attributed to relocation site of boiler. This had to be paid before they would proceed with the job.
I was expected to sign completion paper work before job was completed. Early morning phone calls from 'Director' - verbally bullying and threatening. Also told not to contact them again, when reporting a fault with the boiler 4 weeks after installment.

Given a quote for a new boiler...booked in for a months time...came on day of install and decided it was a bigger job than expected although we had a survey done initially. They added on 2 days work and an extra £1000 to the cost... told them we weren't happy but not even an apology from their very curt and rude manager. We didn't use them obviously and I would strongly suggest they are avoided, especially considering other awful reviews showing up recently!!! Looks like we may have dodged a bullet

Had a replacement boiler in December 2016, was disaster from start to finish, fitters damaged my property to the extent of £2000 and Energy Care group have denied responsibility,water damage throughout due to lack of skill and care fitter went through the bedroom ceiling, had to call out Gas Safe the day after installation as it was found to be dangerous due to the meter being balanced on a single copper pipe, and not secured , they had to condemn the installation, since then had a Gas safe Inspection, due to the boiler not being commissioned, and was not left any paperwork,ie , Benchmark. The inspector , immediately cut off gas services due to a gas leak caused by poor installation, which was dangerous to life and property.Also six other faults found with the installation not to standard requirements
Managing director is rude, arrogent and unprofessional, and uses bullying tactics.
I would not recommend this company to anyone, they are not what they advertise, customer service doesn't exist! Beware. !