These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson.... Se mer
I had a great experience at Emmo Bikes Mississauga, thanks to Jackson. From the moment I walked in, he was approachable, knowledgeable, and genuinely interested in helping me find the right e bi... Se mer
I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I... Se mer
Företagsinformation
Skrivet av företaget
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Kontaktuppgifter
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Kanada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Utmärkt
493 omdömen
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New charger
I had to order a new charger for my scooter I bought last year . It was abit pricey and hoping it will last abit longer then a year this time but other then that it was pretty painless and it wasn't to expensive
4 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Sasha,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Was good but not special
23 oktober 2024
Svar från Emmo Electric Bikes Canada
Dear Jane,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Didn’t know the batteries could not charge if it went low
Use my scooter for a couple days then put it in the heated garage for the winter. I had no idea the batteries would go so low that there was no way of recharging them. I had to end up buying four brand new batteries. My scooter had 14 km on it. There should be some type of warning saying do not let your batteries go low or they will not charge.
15 september 2025
Svar från Emmo Electric Bikes Canada
Dear Trina,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Svar från Emmo Electric Bikes Canada
Dear Alexa,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Showing me videos of how the battery is…
Showing me videos of how the battery is removed. Giving me any information I needed about the bike. Answering all my questions I needed to feel right about decision to purchase the right bike. Took the time and had patience with me . Replacement of a broken rearview mirror. Very happy with my purchase and the bike. Have had great comments about my bike. People ask me where i got it. I let them know about the great service I had.
4 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Catherine,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Richard was great with helping me get…
Richard was great with helping me get my vin number, also helped me replace my muffler speaker. He's a good manager.
12 juni 2025
Svar från Emmo Electric Bikes Canada
Dear Jai,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Svar från Emmo Electric Bikes Canada
Dear Craig,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Svar från Emmo Electric Bikes Canada
Dear Alex,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great Bike!!!
Great bike!
It is perfect for what we were looking for in an electric cruiser/hauler.
The company was very helpful and got the bike to us very quickly.
I would definitely recommend.
3 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Nick,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Great customer service
Great customer service, the bike is very nice too, just shipping could have been a little better but other than that I'd return again. Not that shipping was too bad, just took longer than expected.
1 maj 2025
Svar från Emmo Electric Bikes Canada
Dear Micheal,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Very dependable well constructed
Very dependable well constructed, coming up to 3 yrs no issues although it got very low klms..I am satisfied with my Emma and I really enjoy biking
3 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Ronald,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Had all kinds of trouble with it i…
Had all kinds of trouble with it i payed alot of money for the bike.. bought extra battery's still say to the day they was no new held a very poorcharge...almost got ran over in a roundabout.as i was going around the doub le kick stand bolts fell out then it dropped hooking in the road had to jump off..got a good scare..i am on a disability and dont drive thenthey expected me to pay someone and bring to them..was really up set with the serviceŕe..i send few e.mails..and for the date i am not sure..but was not long after i bought it
24 maj 2025
Svar från Emmo Electric Bikes Canada
Hi,
We’re very sorry to hear about the issues you’ve experienced with your bike and we truly understand how frustrating that must have been.
Please bring your bike to one of our authorized service centers so our technicians can inspect and repair it for you. We’ll do our best to get it back in proper working condition as soon as possible.
Thank you for your patience and for giving us the chance to make this right.
— Emmo Service Team
My bike is amazing just hate how I…
My bike is amazing just hate how I gotta charge so often and it can't make it across my city but I still love it for getting around
3 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Two batteries failed and a motor
Two batteries failed and a motor, and the front light. I would like a replacement bicycle.
11 januari 2025
Svar från Emmo Electric Bikes Canada
Hi there,
We’re very sorry for the trouble you’ve experienced with your bike. Our records show that we’ve already sent you the replacement battery, motor, and front headlight to resolve the issues you mentioned.
Could you please let us know if there’s anything else still not working properly? We’ll be happy to assist further and make sure everything’s running smoothly.
Thank you,
The Emmo Canada Team
Svar från Emmo Electric Bikes Canada
Dear Jacob,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Svar från Emmo Electric Bikes Canada
Dear Shawn,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo stands behind their product.
The store I bought my Emmo from closed down, but Emmo stepped up to resolve a problem I had. I was able to send them my odometer for a hardware update and they have returned it by courier at no cost apart from the shipping. Great service and quick as well.
2 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Rosalind,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Excellent experience and quality
Salesperson: Xavier
He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and performance. I love them so much. At least, he also teaches me how to take care of my scooter to maximize the battery life. Highly recommend EMMO E-BIKE for everyone.
2 oktober 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Cao,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Extremely professional customer service…
Extremely professional customer service and very knowledgeable. The products are extremely high quality and I am glad to have made the purchase.
The long range battery on the emmo Hornet is all I need to work all day. And I like the metal casing of the frame.
2 oktober 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Hailezghi,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
20" e-bike
20" wheel size is perfect, battery easy to remove & insert. Remaining charge easy to read, Power on off button on handle is extremely handy to use. Step-through frame design, easy to get on and off the bike. Folded e-bike fits into car trunk. Weight is just manageable.
2 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Janice and Rolf,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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