These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson.... Se mer
I had a great experience at Emmo Bikes Mississauga, thanks to Jackson. From the moment I walked in, he was approachable, knowledgeable, and genuinely interested in helping me find the right e bi... Se mer
I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I... Se mer
Företagsinformation
Skrivet av företaget
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Kontaktuppgifter
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Kanada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Utmärkt
493 omdömen
Har besvarat 70 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I visited this electric bike shop…
I visited this electric bike shop recently and it was okay. The staff were friendly and let me test a couple of bikes, which was nice. Some of the bikes felt a bit expensive, but quality seemed decent. Overall, it was a decent place to check out.
6 november 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Jarrett,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Delivery wait wasn't long
Delivery wait wasn't long. And the products that I had ordered was exactly what I wanted and worked good on my ebike. The people were nice and friendly and put me in the right direction of the ebike parts I was looking for. Thank you so much.
8 november 2025
Svar från Emmo Electric Bikes Canada
Dear Amanda,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Honestly
Delivery saw the bike damaged in the crate. I assume from having to decrate the bike to upgrade the battery.Chips out of the paint on the tank. Damaged pedal, fender speedometer etc. CS dept was great for rectifying the issues however for almost 5g cost, was let down it came in that state. Rating is based more on CS then the issues.
6 november 2025
Svar från Emmo Electric Bikes Canada
Dear Jeff,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Mi experiencia ah sido muy grata
Mi experiencia ah sido muy grata, una bicicleta electrica muy estable y confortable, el personal de la tienda son muy amables. Dean quien me atendio fue muy cortes y cualquier cosa estaba atento.
6 november 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Douglas,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Emmo Mississauga is a professional…
Emmo Mississauga is a professional ebike store Jackson helped me with my purchase he is very pro! He even gave me a phone holder free.
3 november 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Vincent,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great service Very helpful and great to deal with
Very helpful and great to deal with
15 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Max,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Service excellence
Doing your job and making the customer happy is what ive witnessed . I needed an adjustment on my front assembly and Tom and Aidan were there very quickly and courteous when they helped me. That was back in August. Just today I called to ask if i could get a new left grip and brake lever , had a bit of a scrape. They said too come there and they would help me out. I left there about 20 minutes later with my new parts on my Nomado, best bike ever !!!
Thank you Emmo for Service Excellence
Dave Cave
21 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Dave,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Got what I was looking for.
15 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Kyriakos,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I bought an EWILD at Emmo Mississauga
I bought an EWILD at Emmo Mississauga, Jackson was my sales guy and he provided excellent service!
18 oktober 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Andreh,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This is the second time I came to the…
This is the second time I came to the store. It is really good that they have test drive available and all the e-bikes in the showroom to try and check. Especially, it couldn’t show much in the photos. I am glad that Fafa is helpful with my purchase.
18 oktober 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Rick,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Bike stopped working on first ride
Bike stopped working on first ride. Very poor customer service. Wouldn't return calls. Wouldn't repair bike or refer me to a repair shop closer than 600km away. Wouldn't refund my money or pay to ship bike back to them. Very disappointing experience.
20 mars 2025
Svar från Emmo Electric Bikes Canada
Hi,
We’re sorry to hear about your experience. According to our records, a chargeback was filed and you have already received a full refund for your order. However, the bike has not yet been returned to us.
Our team will contact you shortly to arrange the return shipping so we can properly close the case.
Thank you for your attention and cooperation.
— Emmo Customer Support
Had a wonderful experience with them
Had a wonderful experience with them. High quality items and long range battery with 120 km range. I’m happy with the price and the results.
15 oktober 2025
Omdöme utan inbjudan
Svar från Emmo Electric Bikes Canada
Dear Dhurba,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Its say its coming in 3 days and ım…
Its say its coming in 3 days and ım still waiting
14 oktober 2025
Svar från Emmo Electric Bikes Canada
Hi,
Thank you for your feedback regarding the delivery time. Shipments from Toronto to Richmond, BC typically take more than 3 business days to arrive due to the distance.
We appreciate your patience and understanding, and we’ll continue working with our carriers to improve delivery estimates.
— Emmo Customer Support
Svar från Emmo Electric Bikes Canada
Dear Andre,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Svar från Emmo Electric Bikes Canada
Dear Vickiiee,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Sales person was very informative and…
Sales person was very informative and answered all my questions. Gave me updates when bike came in and very helpful when we picked up bike. Parts department in Toronto was very poor service. Lost part in shipment and took over three weeks to get. Not very organized on order desk. Took three days to get invoice to pay and over a week to get processed and ship. Had a very tense and bad experience.
4 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Glen,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
I live in victoria bc and need to do…
I live in victoria bc and need to do necessary service .. where should i go to do it .. please help
9 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Usman,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
THE SITE OFFERED ME SOME OPTIONS TO ADD…
THE SITE OFFERED ME SOME OPTIONS TO ADD TO MY BIKE
8 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Kaura,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
perfect!
Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad not being shorter!! Easily customizable bike.
To future owners, an handlebar extension is almost a must. As most e-bike, the handlebar is jam packed with remotes and stuff. Such extension allow to add a water bottle, cellphone accessories, additional light... warp core, flux capacitor etc. :P
3 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Victor,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
It us easy to order from your website.
It us easy to order from your website.
Fast shipping
7 oktober 2025
Svar från Emmo Electric Bikes Canada
Dear Sandi,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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