Hi , I had ordered your mattress protector from you vadavathoor shop, kottayam, Kerala, india They give us bad customer service. Our order came to Kottayam and nobody is ready to deliver it. When I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
One of the worst customer service ever. Been trying to return the bed for a month now and still havent been able to return. Everyday same message that it will picked but later receive a message tha... Se mer
I saw the other review and I don't really understand. I come from France, so I know this brand really well, the quality is here. I just bought a matress for my flat in India, and it went just good (fa... Se mer
I bought the mattress on May 16. When I pulled on the built-in handle—exactly how it’s meant to be used—it tore within 2–3 days. Support refused a replacement, citing a 36-hour damage policy, even t... Se mer
1,6
Mycket dålig
50 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered one of the Emma toppers
I ordered one of the Emma toppers. 48 days later the mattress is still not delivered, and after contacting customer service multiple times, I have gotten the same reply multiple times, that "my order is now in final stage of production and will be delivered next week". I have requested multiple times to cancel my order, and they say it's not possible, but they are still not able to give me a delivery time. Really bad experience and customer support.
14 juni 2022
Omdöme utan inbjudan
Service client à l'écoute
Service client à l'écoute, excellent produit, parfait.
1 mars 2022
Omdöme utan inbjudan
Still awaiting refund after 3 weeks
Still waiting for a refund after 3 weeks!!
I don't know where else to turn, order was cancelled and 3 weeks later I am still waiting for a refund.
26 januari 2022
Omdöme utan inbjudan
Just OK !
So - this is a review follow up I’ve been asked to do. My first mattress from Emma was shocking - didn’t not grow more than 19cm and my experience with customer services was also a shocking experience - wait times appalling and that’s if I could even get through !! The only way I was able to get any attention was through this site and giving a bad review - somehow - that seems backward to me!!!!! However a replacement mattress was sent which was good but I still had to humf the old one downstairs and the new one in a box upstairs by myself - again, not ideal and hassle!! The new mattress is OK which is why I’m still sticking with my three stars !! It’s not the 23cm they’re claiming it should grow to but I do sleep well on it. Would I buy another ? …….. I don’t think so. I hope this review helps somebody with their decision of a purchase
13 december 2021
Omdöme utan inbjudan
Worst experience EVVVER!!!! FRAUD!
Worst experience EVVVER!!!!! ordered on the 19 November and paid for premium delivery (1-3 business days). 5 failed delivery attempts, over 10 calls with 30min wait times and still NOTHING. This feels like a scam to me. DO NOT BUY. BUY FROM SOMEONE ELSE! This is your warning about this terrible service.
11 december 2021
Omdöme utan inbjudan
I regret buying an Emma mattress
I regret buying an Emma mattress. It worst price/quality I ever had. It forms a dent in the middle real quick. Terrible support from their side. Refund isn't as easy as they make it out to be.
7 december 2021
Omdöme utan inbjudan
Superb Customer Service
I feel I must write to say how well my issue was resolved by the Care Team at Emma.
Katie & Ella were absolutely 100% customer focused in my situation.
They were on top of the situation at all times and ensuring I was informed all along the way. Never have I experienced customer service as high as this. Katie and Ella are both a credit to Emma.
Thank you again for all your help. 5 Star ⭐⭐⭐⭐⭐
4 november 2021
Omdöme utan inbjudan
EMMA MATTRESS => FRAUD / CHEATING
EMMA MATTRESS => FRAUD / CHEATING
Been weeks since i ordered an Emma Mattress - still waiting for delivery. Website says a) 4-8 day delivery - after ordering they say shipping is 4-8 days and i have waited for weeks now b) contact number - i get a message that the number cannot accept incoming calls c) Numerous feedback - Contact CEO has resulted in no progress. Something to be done to put an end to this cheating today.
Ironically courier is through Delhivery, another fraud as an accomplice.
5 augusti 2021
Omdöme utan inbjudan
Emma Mattress India ..Worst Services
Emma Mattress India ..One of the worst service I have seen.
I ordered a mattress 2 months back and I am still waiting for it to get delivered. Emma Support team is unable to tell the correct status. All they say is it will get delivered this week but its weeks that I am getting same response. In all, i am not sure if this is a fake site in India to cheat people.
I wish I can give 0 starf for their services
15 augusti 2020
Omdöme utan inbjudan
FRAUD
Placed order on 25/6/20. They mailed on 4/7/20 regarding cancellation. It is waste of time dealing with them . DISSATISFIED
5 juli 2020
Omdöme utan inbjudan
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