Actually incredible service! They fixed my favourite bracelet when I'd been turned away from other jewellers who refused to fix it because it wasn't real gold. I now have my favourite bracelet back on... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super friendly and helpful staff. One of the links in my bracelet had come undone and it was expertly fixed in no time. Calming atmosphere in the shop as well and a variety of beautiful jewellery (had... Se mer
Excellent service, friendly staff and great products. We purchased a personalised necklace for our daughter from the winter wonderland store and it’s perfect. It’s a graduation gift, we asked for a be... Se mer
Företaget har svarat
Hello, Emily’s Jewellery Team 🌷 I visited your branch in Brighton on Friday. I absolutely did not expect such professionalism from your salesperson, she was great. She helped me with everything,... Se mer
Företagsinformation
Skrivet av företaget
Hello, this is Emily’s Jewellery, a sophisticated jewellery brand. We design fashionable jewellery for people like you. Additionally, we offer engraved and welded jewellery to create unique and memorable gifts. We are on a mission to create jewellery that whether you’re going for a sophisticated look or a more casual, everyday vibe, fashion jewellery will help you make a statement. London Permanent Jewellery to World!
Kontaktuppgifter
London, Storbritannien
- info@emilysjewellery.com
- emilysjewellery.com
4,8
Utmärkt
56 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service and jewellry
14 juli 2026
Omdöme utan inbjudan
Super friendly and helpful staff
Super friendly and helpful staff. One of the links in my bracelet had come undone and it was expertly fixed in no time. Calming atmosphere in the shop as well and a variety of beautiful jewellery (had a quick peek while I was waiting my turn).
31 maj 2026
Omdöme utan inbjudan
Amazing service and perfect engraving
Amazing service and perfect engraving. Thank you!
31 maj 2026
Omdöme utan inbjudan
Great customer service and amazing…
Great customer service and amazing product
26 maj 2026
Omdöme utan inbjudan
Actually incredible service
Actually incredible service! They fixed my favourite bracelet when I'd been turned away from other jewellers who refused to fix it because it wasn't real gold. I now have my favourite bracelet back on regular rotation and two new gorgeous pieces to add to my collection. Beautiful and affordable jewellery. Thank you so so much! <3
21 maj 2026
Omdöme utan inbjudan
Brilliant collection and Carols is…
Brilliant collection and Carols is really friendly and very helpful much Appreciated their service in this business.
19 maj 2026
Omdöme utan inbjudan
Amazing
The most lovely staff helped me fix my necklace and they have gorgeous jewellery I would highly recommend!
17 maj 2026
Omdöme utan inbjudan
Amazing service
Amazing service, fixed my necklace really quickly, friendly staff
25 april 2026
Omdöme utan inbjudan
Very good service
20 april 2026
Omdöme utan inbjudan
Ishita was so helpful and lovely !
Ishita was so helpful and lovely !! beautiful selection of jewellery and was a legend taking out my piercing which had been stuck for ages !! ❤️
18 april 2026
Omdöme utan inbjudan
love our permanent bracelets
Thank you- love our bracelets- super kind and friendly staff.
11 april 2026
Omdöme utan inbjudan
Thank you 🌸
Hello, Emily’s Jewellery Team 🌷
I visited your branch in Brighton on Friday. I absolutely did not expect such professionalism from your salesperson, she was great. She helped me with everything, she took exclusive care not only of me but of all the customers. She helped me choose exactly what I wanted. My son’s fingerprint was a bit of a struggle but she coped like a true professional. I want to thank you very much not only for the great product but also for the wonderful shopping experience.
thank you so much. Anežka and Oliver ❤️
3 april 2026
Omdöme utan inbjudan
Excellent customer service gave us a…
Excellent customer service gave us a beautiful fresh water pearl necklace great quality!
7 april 2026
Omdöme utan inbjudan
Carlos in Churchill Square is Amazing!
Carlos in Churchill Square is Amazing!! So friendly, no pressure and his finger print he done for me was outstanding I am getting my elderly dogs 🐾 paw print done nxt week which I will treasure forever!!
4 april 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Thank you so much for your amazing review! Our whole team always does their best to make every customer happy, so we’re really glad you loved your experience at our Brighton shop. Your fingerprint piece means a lot to us, and we can’t wait to create your dog’s paw print next week — it will be truly special 💙 EJ Team
Svar från Emily's Jewellery
Thank you so much for your lovely review! We’re delighted you love your engraved ring and had a great experience at our Brighton Pop up. EJ Team 💙✨
Quick and easy experience definitely…
Quick and easy experience definitely again and definitely recommend
29 mars 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Thank you so much for your lovely review! We’re glad your experience was quick and easy — we’d love to welcome you back again. EJ Team 💙✨
Brighton Pop Up
Today I went to the Brighton pop up shop. I went for the reason of making a memorial finger print charm. You advertise it as a bespoke caring business! All I can say is it was far from that. There was one member of staff who only just managed to raise her head up and just pointed where the jewellery was no coming over with me no time taken. The jewellery was the cheapest quality I have ever seen considering the price.
I was really upset as this was supposed to be something special & personal for me and I left empty handed & disgusted!
If I could have given you a no star review I would have!
28 mars 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Hi, Thank you for your feedback and we’re truly sorry to hear about your experience at our pop‑up shop in Brighton, especially knowing how emotional and meaningful this piece is for you. That is never the feeling we want any customer to leave with.
We accept both walk‑ins and appointments, but we always recommend booking an appointment to avoid waiting, as we must finish each customer’s order with care. When you arrived, our colleague was completing an engraved piece for another customer — these items require a lot of precision, patience and attention, so she wasn’t able to stop the machine immediately. We apologise if this made the interaction feel rushed.
Regarding the jewellery options, I’m also sorry that what we offer didn’t match what you were looking for. We have necklace options (chain and pendant included) starting from £25 for gold‑plated or silver‑plated, £82 for solid sterling silver, and £120 for 14k gold‑filled. All our metals come from UK suppliers and are high‑quality. The engraving is always completely free. All prices, metals and details are clearly displayed in our shop and on our website.
We’ve been engraving fingerprints for over five years and have never had an issue — we use one of the best techniques in the world, diamond engraving, to ensure the highest level of detail and quality.
We truly appreciate every customer, and we’re very sorry that your visit didn’t reflect the level of care we aim to provide. We hope that one day you might become our customer and experience the quality of our pieces and service. if there is anything else we can help with in the meantime, please don't hesitate to reach out. Thank you, EJ Team
was amazing absolutely obsessed!!
23 mars 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Thank you so much — we’re thrilled you had an amazing experience and are absolutely obsessed with your piece too! 💙✨ EJ Team
Lovely experience!
I love my two ankle bracelets! The store in Brighton are very helpful and ask exactly how you like it!! Thank you so much! Great customer service!
Would highly recommend!
15 mars 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Thank you so much for your lovely review — we’re truly grateful! We’re so happy you love your anklets and had a great experience with our Brighton team 💙
Very well priced
Very well priced. Staff were very patient whilst I was choosing and perfecting my design!
Gutted it’s only a pop up shop in Brighton rather than permanent!!!
14 mars 2026
Omdöme utan inbjudan
Svar från Emily's Jewellery
Thank you so much! We’re really glad you loved your experience — we wish we could stay in Brighton permanently too 🤍 - EJ Team
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