Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courte... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Se mer
On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Se mer
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktuppgifter
EMaC House, Southmere Court, CW1 6GU, Crewe, Storbritannien
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Utmärkt
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff and dealt with my…
Very helpful staff and dealt with my issue without any fuss.
1 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I just wanted to contact Toyota…
I just wanted to contact Toyota directly as far as I am concerned EMac just provide an obstruction to direct contact with Toyota, trying to be constructive, please advise Toyota to stop using no-reply email addresses & lt customers deal with them Directly
14 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
professional and helpful
The person that I spoke to was extremely helpful, very professional and solved my issue instantly
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Extremely helpful and understanding of…
Extremely helpful and understanding of those of us of a certain vintage, and in The Digital Exclusion Zone.
Thank you.
12 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Pam,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Issue resolved
I had an issue with an unexpected policy cancellation. I phoned the helpline and it was resolved seamlessly.
13 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Malcolm,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful lady at the call centre…
Very helpful lady at the call centre who dealt with my query with no problems whatsoever
13 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Paul,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful staff when I was unsure…
Very helpful staff when I was unsure about my policy
12 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
AI phone options problematic staff great
After a bit of trouble negotiating their AI phone options I got through to Kay who was able to answer all my queries about my service plan that they administer on behalf of Toyota.
12 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Really pleasant and helpful on the phone
Really pleasant and helpful on the phone
11 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Roy,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
This was the worst customer service…
One update; I still wait to here from EMaC about my previous appeal. They don’t even say anything about my complaint. I don’t know how I need to get my refund back and cancel my current account. I hope someone from Trustpilot can reach them.
This was the worst customer service experience I have ever encountered. I initially contacted them and followed their suggestion to submit three different cases altogether, aiming to resolve all damages and scratches simultaneously. I provided clear photographs showing leather near the damaged area, demonstrating that the damages were not larger than 30 cm and suitable for cosmetic repairs. Despite this, they rejected all three cases without any explanation, simply stating they did not approve the repairs. I requested to cancel my cosmetic maintenance package, but was told I needed to call later to do so. I find it impossible to understand how anyone could give a positive review of this system. The maintenance program is essentially a scam. They offered no solutions, and their service is the worst. Customer service showed no concern for my needs. Despite multiple calls and emails, nothing has improved.
5 juni 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Help to cancel a policy
I spoke to the lady at eMac and explained the problem I had experienced and she helped me trough to cancel my policy she was very polite and helpful I was very grateful for the help and would say eMac is a brilliant service and recommend them to anyone for further assistance
11 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Nicholas,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Resolved what I wanted done
11 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Efficient service by the EMac team
Efficient service by the EMac team, very helpful & friendly whilst dealing with my car service cancellation & refund.
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Tina,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excelent service from EMaC.
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist].
EMaC on the other hand were really excellent, they sorted the problem out quickly, and the person I dealt with was polite and friendly. I would certainly recommend them.
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Paul,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Too many buttons to press
Slow procedure to get to a person but her support was very good.
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Wayne,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
On Saturday 8 August I contacted EMaC…
On Saturday 8 August I contacted EMaC Ltd and arranged for an electrician to visit my home between 0800 and 1700 on Monday 10 August. By 1530 I had heard nothing and therefore contacted the company who said the electrician would be with me by 1700. At 1650 I received a call to say they could not come today and suggested Friday. Quite honestly this is appalling customer service and I think a score of 0 would be appropriate. They said they would phone tomorrow to update me
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
The only reason for 4 stars is the…
The only reason for 4 stars is the automated system, i will give 5 star rating to the lady, i am so sorry I can't remember her name, very helpful, explaining everything so I could understand it, totally a keeper
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Good experience..
Contact with Emac was efficient & professional, situation was sorted out quickly & everything was explained to me... Whole experience was pleasurable....
10 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
She was very helpful and quick to sort…
She was very helpful and quick to sort out my query. Good customer service and experience.
6 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Azhar,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Been a fan of service plans for a long…
Been a fan of service plans for a long time and never had any issues with EMaC. Latest contact to change direct debit accounts was very pleasant and straightforward.
5 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning Steven,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.