Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courte... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Se mer
On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Se mer
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Kontaktuppgifter
EMaC House, Southmere Court, CW1 6GU, Crewe, Storbritannien
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Utmärkt
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Toyota cancelled my wife’s service plan…
Toyota cancelled my wife’s service plan instead of mine.I got nowhere with Toyota but Joe at emac sorted everything out within a couple of days.
26 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon James,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
I had a problem with a Direct Debit
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation
Good service in dealing with this issue
25 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon Tony,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
A quick call to change my details
A quick call to change my details. Handled quickly and efficiently, no issues.
25 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon Sarah,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
BMW Service Agreement Query
The agent was very knowledgeable and helpful
25 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon Nicholas,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Svar från EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Life made simple
Life made simple,
after a bereavement i had to change payment on the account.
After some kind condolences Jason was able to take the new information and just switch it for me ,in a short concise call.
25 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon Mark,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Svar från EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful
Very helpful, polite and understanding. Explained and resolved my issue without hassle.
21 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Cancel my existing…
Contacted EMAC to cancel my existing cars service plan, the experience was faultless, Customer Service were Professional & Courteous and a pleasure to talk to. Will have no hesitation in taking out a new policy soon. Excellent service throughout. Thank you.
21 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Svar från EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Terrible
Terrible - the whole booking system is purely attritional! I am trying to see if there is an independent ombudsman that will investigate their service for the benefit of older customers. I can deal with it but I can imagine an older customer just throwing in the towel.
21 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Very easy to deal with most helpful
Very easy to deal with mist helpful
20 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my plan.
On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very professional and polite.
I have contacted EMaC previously and been very happy with the service they provide and would not have a problem dealing with them again in the future.
20 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Customer Service
After a recent phone call in connection with my plan. The overall experience was very positive, also the enquiry was dealt with in a very friendly and professional manner.
Excellent customer service.
18 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling policy
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now cancelled. Thank you
18 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would have given 5 stars
I would have given 5 stars. But sadly the emails I sent went unanswered. However once I phoned the service was polite professional and efficient.
18 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your review!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful, Friendly Customer Service
The adviser was very friendly, helpful and knowledgeable. She sorted out the issue and reassured me very promptly.
18 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I have used Emac Ltd
I have used Emac Ltd. over a number of years with various service plans through them. If and whenever I have contacted them I have found the staff most helpful. My latest call was to a young man named Jason who was very helpful and sorted my query out efficiently and quickly. Many Thanks.
17 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Called to cancel my EMAC plan as my car…
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
17 augusti 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very let down, never again!
On buying a nearly new Volvo in 2024, I also purchased a maintenance warranty from this company. I was given a copy of the T&Cs by the car salesman, and it sounded fantastic; no need to worry about stone chipped paint, or scuffed alloys for 3yrs, what more could you want? I contacted them with a list of items to repair, only to find out that an agent won't visit to inspect the car, as in the T&Cs, and that I had to take photo's of the damage for them. This was OK until I tried to send the images to them, their email couldn't handle file sizes, so they were sent in batches, of which some didn't get through. The repairs are done by a third party company, and communications between me, and the two companies dragged on for the best part of 4 months. I felt I was phoning them, at least once a week, just to see if my phone was working, as I got no-where, other than re-sending different images, of the same damage, at different angles and distances, again hindered by their email system. At the end of he 3+ mths, a technician from Revive came to sort out the repairs. I ended up with one proper repair, and the remainder 'touched up', which I could have done for the cost of a small pot of paint, 3mths earlier. Although it was agreed to repair a small dent on a door, the dent remains. I signed off the work to get rid of my involvement with either company, even though at the first point of contact, I had over 6mths left on the contract. The 'partnership' of EMaC and Revive is a joke, never again; the T&Cs say enough to get you to part with your cash, and very little else in your favour. Never again, total waste of money, nothing but stress. No positive outcome, other than once they answer, the call takers are nice to talk to.
10 juli 2026
Omdöme utan inbjudan
Svar från EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
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