El Monte RV - Las Vegas Omdömen 

When I was checking in, one of the service members helping had a bit of attitude because I forgot to bring my physical card. She made it sound like I would lose my whole RV reservation since I didn’t have the card. Everything worked out in the end and she was able to use my friends physical card but the beginning attitude was uncalled for and it felt like she was treating us like children in the end. When we checked out the RV we had a different service member and she was stellar. Very accommodating and made sure we were taken care of.

It was our first time renting an RV and we were very nervous about all the logistics. El Monte made the whole process so easy and so smooth. Their booking packet gave us all the tips and tricks. The instructional video was extremely helpful on the road whenever we needed to verify anything. The RV was in pristine condition. The unlimited generator usage was amazing. Any time I had questions during booking, the helpline was timely and helpful. Would book again!!

I would like to say that the RV we rented from El Monte for 5 weeks was absolutely fine. No complaints!

Unfortunately, after 2 of the 5 weeks of vacation, we received the news that my mother was dying. From Bryce Canyon NP, we drove to the nearest international airport in Las Vegas. Although we picked up the RV in San Francisco and were supposed to return it there as well, we returned it to the El Monte branch in Las Vegas.

We had already paid for 3,000 miles in advance, but we had only driven 1,000 miles. We also returned the RV 3 weeks early. Naturally, this RV will be rented out again within these 3 weeks.

The staff in Las Vegas offered their condolences. Unfortunately, we were told that we had to pay $1,800 drop-off fees because we did not return the RV in San Francisco. We also received absolutely nothing back for the 2,000 miles already paid for and unused, nor for the 3 weeks that we returned the RV early.

They also told us: "You must have insurance; surely that covers it?" Unbelievable!

We were very disappointed in El Monte. We had expected a more humane response in such a sad situation. The $1,800 penalty drop-off fee, in particular, hurt a lot. We had expected more compassion. We didn't return the RV 3 weeks early for fun. This was an emergency.

Manager Florian Heris (or Henis) could do nothing for us. Head office had decided not to show any leniency.

We paid because we wanted to go home urgently.
My mother passed away a few hours later.

You could have handled this better and more humanely, El Monte!

We still hope for a refund of these ridiculous extra costs paid, and perhaps the unused miles and weeks.

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May 30, 2026: NEW MESSAGE AFTER REPLY EL MONTE on May 23, 2026:

You bring up 'Financial Planning'!?
Why!?

My point is that you make no distinction between a voluntarily cut short vacation and one involuntarily cut short due to a tragic death. I feel that you show no empathy and offer no humane response. For you, it is all about making money!

Just issue an invoice for an extra $1800 right away and whatever you do, don't refund anything for unused miles or unused RV rental weeks.

That is very sad!

Driving an RV when you are on holiday is a pleasure. Renting an RV from Elmonte/Roadbear, makes the pleasure unpredictable, because on forehand you do not know what type of RV you will drive.
The terms and conditions of the rental agreement, states that they have the right, depending on availability, to give you an RV of their choice.
In fact, this means: We decide and you have to accept, Company first, customer second.
We always like to drive in an RV of limited length. Therefore we order always a C Small C 21-23 ft.
Instead of that they will give you an RV of 26 ft. It is presented as an "Upgrade". We do not want it. You can refuse it, but there will always be an availability reason on hand that will tell you, This is your RV type.
This year we ordered again the C Small C 21-23 ft. This time a 24 ft unit was presented to us. Instead of last year, we now made a one way trip from Las Vegas to Denver. We did not expect to bring a brand new RV to Denver, but the one we had was far away from new. It was presented as a 2026 model. However it had run already 23.000 miles. The miles are made in 2025. The Rv was very dirty at the outside. Recently not cleaned and recently not used. It was equiped with a slide out (not wanted) and an heavy steel construction at the back of the car to tow something or to carry bikes(not wanted)
Both items increase the fuel consumption and makes the RV not comfortable to drive.
We also had to deal with a leaking black water tank valve. Sewer will build up behind the sewer cap and comes out every time the cap is removed to empty the tank. Lack of maintenance. Not cleaning the black water tank. The manager in Denver was not happy with the returned RV. However he decided to give us a refund of 15% of the rental cots, for all the shortcomings we had.
To conclude: it is time to look for the Exit of El Monte /Road Bear.
The uncertanty regarding RV type is too high and the reliabillity is too low.

To go on a 2 month trip for the first time, the vehicle was o.k.
Next time I will take a 5th wheeler.

Your staff at El Monte in Las Vegas was always very nice!

Achamos o carro muito barulhento, a geladeira nao estava funcionando a parte de baixo, a água não esquentou alguns dias frios e o ar também nao funcionou todos os dias.

Long wait to pickup. The front desk is helpful but slightly rude in his tone. Vehicle in good condition. but very basic. No seat height or car play. Walk through was thorough and patiently explained all question.

it was a great experience. first time on an RV. we had some trouble with a window and they offered to repair it inmediately. the RV was very comfortable. i definetely recomend the company

Very helpful staff, and we were able to check in early. We had an issue with the self-leveling system on the Class A we rented, but their helpline was excellent—they got everything sorted out in under 10 minutes. Used this RV to see Grand Canyon, Bryce, and Zion.

Os motor home são muito novos e confortáveis.
A experiência de fazer uma viagem dessas foi única, lugares maravilhosos. O atendimento foi muito bom embora sofremos um pouco por ser brasileiros sem saber falar inglês, mas os atendentes foram muitos solicitos e educados. Resumindo ótima empresa.

Driving the RV Class C Van was great! It has everything you need for a comfortable road trip. My only issue was that the speakers never worked, so when we were driving, we had no directions or music, it came out of the speakers like whispers. One adult has to connect their phone for directions, and the other has to navigate and use their phone for music. Other than that, I'd say we navigated the little quirks of using the van, and overall had a great time!

The experience didn’t start very well. As stated on their website, we called a day in advance to confirm the motorhome pick-up time. We arrived at their office at 9:15, as I understood the agreed time to be 9:30. However, the company insisted the time was 1:30. After discussing it with the person in charge, there was nothing we could do, and we had to wait.

In the end, they handed over the motorhome about fifteen minutes earlier than the time they had indicated. Everything else went smoothly and according to what had been agreed.

The vehicle’s radio is of very low quality, and the overall finishes of the motorhome are not great either. This results in a lot of noise while driving. I understand that some noise is normal, but in this case, it felt excessive.

That said, traveling by motorhome is an experience that is absolutely worth it.

We had a great experience with this RV rental company. Everything went smoothly, and the process was straightforward from start to finish.

The RV itself was easy to drive and very well maintained, which made the whole trip even more enjoyable.

A special thank you to Yuridia, who was fantastic to work with. She’s a young, positive professional who was incredibly easy to talk to. She took the time to answer all of our questions and made sure we felt comfortable every step of the way. It really made a difference having someone so approachable and helpful.

The only small thing we noticed was that the RV didn’t have a cutting board, but aside from that, everything was great.

Overall, it was a pleasure dealing with her and the company. We’d definitely recommend them and would rent again.

Decent RV about 18 months old. It was clean and tidy. Had issues with the house batteries and got them replaced. Still didn't have enough power to operate the slide out at all times. But we managed with it. Staff were good. The RV served a good purpose and we were satisfied.

I especially appreciated the very good spirit of the team. Thanks a lot!

We loved our RV. It was immaculate! The service reserving, picking up, and dropping off was great. The only reason I can’t give 5 stars, is the generator went out the first night we had the RV. It shortened one of our days at Zion which was very disappointing because we had to take it to their recommended mechanic. If it had not been for that, it would have been perfect. I would definitely rent with El Montey again though!

Excellent experience from Start to finish. Scott who is based in Australia called to discuss some details and also recommended RV app KOA, which we used for several nights. The pick up went smoothly and they bream were very thorough when running through the vehicle features etc. We opted for the drop and go service so literally dropped off and left ( we did clean up inside). Would definitely recommend them and will use them again for pur next road trip, thank you

Quick and easy pick up. Excellent vehicle. Tremendous customer service. Would definitely recommend to others and will definitely deal with El Monte if I ever return to Las Vegas for another road trip.

Very nice employees. Had a problem with reserved RV and they quickly gave me a different unit which was an upgrade.