The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Se mer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Se mer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Se mer
Företagsinformation
Skrivet av företaget
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Kontaktuppgifter
9b Sawley Park, DE21 6AS, Derby, Storbritannien
- info@ellajames.co.uk
- ellajames.co.uk
4,5
Utmärkt
738 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a really good experience shopping…
Had a really good experience shopping from Ella James - the whole experience was made really easy for me, great communication and a great selection of products to chose from - will definitely be shopping from here again! Thanks Ella James
25 november 2018
Omdöme utan inbjudan
Product as described and quick…
Product as described and quick delivery. I was disappointed to see the same product sold by you on not on the high street for £85 and on sale on your website for £30, thank goodness I decided to look directly on your site!
24 november 2018
Omdöme utan inbjudan
Great service and products.
First time I've ordered, but very easy and beautiful products. Arrived quickly too. A* thanks.
20 november 2018
Omdöme utan inbjudan
Beautiful necklace
Beautiful necklace for a really good price. So pleased with it and will love giving it as a gift for my best friend at Christmas.
17 november 2018
Omdöme utan inbjudan
Early Christmas Present.
Very pleased with the product. Efficient service.
14 november 2018
Omdöme utan inbjudan
a Complete NIGHTMARE!!!
I cannot even give this company one star. The entire shopping experience has been a nightmare. I have yet to receive my product a month after ordering it, and Ella will not refund me my money. I suggest taking your business elsewhere! The worst customer service I’ve ever experienced.
14 november 2018
Omdöme utan inbjudan
Svar från Ella James Homeware (NOT Ella & James Clothing)
Hi Angela
As you know we have been tracking your order to the USA with our freight forwarder for the last 10 days or so. We have now got to the bottom of the delay . The postcode that you have put on the order is incorrect and delivery has been attempted but failed as the address is incorrect. We have emailed you to explain this and we would appreciate if you could withdraw or amend this review.
Ashley @ Ella James
Excellent service
13 november 2018
Omdöme utan inbjudan
Excellent customer service
We haven’t put up the baby furniture yet but the communication between myself and the staff has been fabulous. The response and information regarding delivery has been amazing and very helpful. I will definitely buy from Ella James again.
8 november 2018
Omdöme utan inbjudan
Excellent hammock chair
Excellent hammock chair. Looks great, sturdy and very comfortable. Superb customer service too.
15 oktober 2018
Omdöme utan inbjudan
Very pleased with the quality of the…
Very pleased with the quality of the item and also the prompt delivery. Will certainly be looking at purchasing further from Ella James.
15 oktober 2018
Omdöme utan inbjudan
bisher keine Lieferung
bisher keine Lieferung, noch nicht einmal die Sendungsnummer erhalten.
Gut, dass ich über Paypal gezahlt habe, da kann ich das Geld wieder erhalten.
Ich warte jetzt noch 3 Tage, dann melde ich den Vorgang bei Paypal
14 oktober 2018
Omdöme utan inbjudan
I bought a product from ellajames but…
I bought a product from ellajames but the day after I was told that there was a mistake and the product was out of stock and discontinued. I am still waiting to have a refund
24 september 2018
Omdöme utan inbjudan
Svar från Ella James Homeware (NOT Ella & James Clothing)
Sadly , there was a systems error and the product that you ordered should have shown 'Out of stock'. Unfortunately it did not and it enabled you to proceed with the purchase. We can confirm that a full refund has been processed.
Certainly to be recommended
Certainly to be recommended, items arrived speedily and were well packaged and l was delighted with my purchase. Good value for money. Will be happy to use Ella James in the future.
15 september 2018
Omdöme utan inbjudan
Beautiful chair
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with both my chair and the service provided. Will purchase from Ella James again. Thank you
10 september 2018
Omdöme utan inbjudan
Excellent service
10 september 2018
Omdöme utan inbjudan
The product was lovely
The product was lovely, looked exactly as it did in the picture and turned up sooner then expected!
7 september 2018
Omdöme utan inbjudan
Superb!
This is the first purchase I’ve made with Ella James which meant I was able to benefit from a 10% discount. I would definitely shop there again. My Zuiver coffee table arrived promptly and was well wrapped against damage. Beautiful item. Highly recommend this site!
26 augusti 2018
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.