The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Se mer
Företaget har svarat
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Se mer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Se mer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Se mer
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
9b Sawley Park, DE21 6AS, Derby, Storbritannien
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer service made it as difficult as possible for me to return it and get a refund. I will never buy from these people ever again. I was treated very badly.

Svar från Ella James Homeware (NOT Ella & James Clothing)
So pleased with my order.
Quality exceeded my expectations.
Delivery also quick
Will definitely shop with Emma James again.
Great products and brilliant timeline from order to receipt
Lovely lampshade looks perfect in my son’s bedroom. Beautiful quality linen. Very speedy delivery and packaged well.
Fabulous vases from Ella James. The first two I ordered were broken in the warehouse. Ella James gave me 15% off my next order. Great company
Great Service
Our purchases were delivered by hand & they look absolutely great!
The perfect umbrella's for our new terrace at The Old Horse in Leicester.
Lovely garden umbrella.Delivery very quick,would highly recommend.
Incredibly fast despatch and shipping, and a great product. Amazing all round.
Easy to order and swift delivery
Quick response when emailed for further details of item l needed to go with my purchase
They refuse to respond to multiple emails, took forever to ship my package, and completely messed up the customs process, leading to my credit card information being leaked to the courier and charged without my consent.

Svar från Ella James Homeware (NOT Ella & James Clothing)
I ordered a product from Ella James and was really impressed with the service. It was posted the same day I purchased and arrived the following day. When the item arrived it was absolutely perfect. I am really impressed given that I was waiting for the same product from a major retail store for over 2 weeks who then cancelled my order as it was out of stock. Thank you Ella James you really saved us as this was much needed! Wouldn't hesitate to shop here again.
Lovely products and fast delivery! Packaged beautifully and excited to order again!
I couldn't be happier with my order. Stylish, high-quality items and great attention to detail. Ella James made gifting easy and stresss free.
I bought a newborn gift set and it exceeded my expectations. Everything looked high-end, thoughtfully put together, and incredibly soft. The parents loved it, and the whole ordering process was effortless.
Product was nice but extremely expensive for what it was. Essentially, a beanbag... Arrived in a box, bashed from head to toe with a very strange pocket mirror at the bottom of the box?
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