The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Se mer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Se mer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Se mer
Företagsinformation
Skrivet av företaget
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Kontaktuppgifter
9b Sawley Park, DE21 6AS, Derby, Storbritannien
- info@ellajames.co.uk
- ellajames.co.uk
4,5
Utmärkt
738 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Vile company to deal with
The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer service made it as difficult as possible for me to return it and get a refund. I will never buy from these people ever again. I was treated very badly.
1 maj 2026
Omdöme utan inbjudan
Svar från Ella James Homeware (NOT Ella & James Clothing)
Extremely difficult customer to deal with. The customer appears to leave a high number of 1-star reviews across multiple companies. A return label was provided free of charge and a full refund was processed, so I’m unsure why an additional negative review has been left.
So pleased with my order
So pleased with my order.
Quality exceeded my expectations.
Delivery also quick
Will definitely shop with Emma James again.
28 april 2026
Great products and brilliant timeline…
Great products and brilliant timeline from order to receipt
1 april 2026
Beautiful lampshade
Lovely lampshade looks perfect in my son’s bedroom. Beautiful quality linen. Very speedy delivery and packaged well.
31 mars 2026
Fabulous vases from Ella James
Fabulous vases from Ella James. The first two I ordered were broken in the warehouse. Ella James gave me 15% off my next order. Great company
30 mars 2026
Great Service
Great Service
Our purchases were delivered by hand & they look absolutely great!
The perfect umbrella's for our new terrace at The Old Horse in Leicester.
30 mars 2026
Lovely garden umbrella.
Lovely garden umbrella.Delivery very quick,would highly recommend.
30 mars 2026
Amazing all round
Incredibly fast despatch and shipping, and a great product. Amazing all round.
26 mars 2026
Easy to order and swift delivery
Easy to order and swift delivery
Quick response when emailed for further details of item l needed to go with my purchase
26 februari 2026
TERRIBLE company, DO NOT BUY FROM THEM
They refuse to respond to multiple emails, took forever to ship my package, and completely messed up the customs process, leading to my credit card information being leaked to the courier and charged without my consent.
27 januari 2026
Omdöme utan inbjudan
Svar från Ella James Homeware (NOT Ella & James Clothing)
Hello,
Please could you provide your order number? Unfortunately, we’re unable to locate any information under your details in our system.
Once we have this, we’ll be happy to assist you further.
Kind regards,
Ella James Team
I ordered a product from Ella James and…
I ordered a product from Ella James and was really impressed with the service. It was posted the same day I purchased and arrived the following day. When the item arrived it was absolutely perfect. I am really impressed given that I was waiting for the same product from a major retail store for over 2 weeks who then cancelled my order as it was out of stock. Thank you Ella James you really saved us as this was much needed! Wouldn't hesitate to shop here again.
18 februari 2026
Omdöme utan inbjudan
Lovely products and fast delivery
Lovely products and fast delivery! Packaged beautifully and excited to order again!
26 januari 2026
I couldn't be happier with my order
I couldn't be happier with my order. Stylish, high-quality items and great attention to detail. Ella James made gifting easy and stresss free.
28 december 2025
Omdöme utan inbjudan
I bought a newborn gift set and it…
I bought a newborn gift set and it exceeded my expectations. Everything looked high-end, thoughtfully put together, and incredibly soft. The parents loved it, and the whole ordering process was effortless.
22 december 2025
Omdöme utan inbjudan
Fine, but overpriced
Product was nice but extremely expensive for what it was. Essentially, a beanbag... Arrived in a box, bashed from head to toe with a very strange pocket mirror at the bottom of the box?
27 november 2025
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