The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Se mer
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Se mer
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Se mer
Företagsinformation
Skrivet av företaget
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Kontaktuppgifter
9b Sawley Park, DE21 6AS, Derby, Storbritannien
- info@ellajames.co.uk
- ellajames.co.uk
4,5
Utmärkt
738 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful shop
30 november 2025
There are smaller than I thought,the…
There are smaller than I thought,the playing cards
25 november 2025
Attractive website
Attractive, easy to use website. Goods competitively priced. Quick despatch - an issue of late delivery by the courier was handled quickly and courteously with an acceptable resolution.
25 november 2025
Hedgehog and house
Arrived really quickly. Good communication. Present for my youngest granddaughter. Sure she will love it
31 oktober 2025
Excellent Service
We used Ella James to purchase the furniture for our nursery, and although there were a few hiccups along the way (as can happen), Georgia was incredibly attentive and helpful throughout the entire process. Her excellent customer service and support made all the difference — we honestly cannot thank Georgia enough for her help! We’re really pleased with both the furniture and the overall experience, and would strongly recommend Ella James to anyone.
11 november 2025
Omdöme utan inbjudan
Love the products on the website and…
Love the products on the website and any questions I have are dealt with promptly. I always receive my products quickly and being visually impaired I find the website easy to navigate. Was one of my best finds in 2024!
29 oktober 2025
Excellent communication and prompt…
Excellent communication and prompt delivery! I ordered a beautiful throw and matching pillows — both arrived exactly as described. A reliable company that truly goes above and beyond to ensure everything is perfect. Highly recommended!
1 oktober 2025
Omdöme utan inbjudan
Bought some of the new Christmas…
Bought some of the new Christmas decorations at Ella James and I’m in love! Fast delivery and great communication. I will definitely be returning to buy some Christmas gifts and more treats for myself.
20 oktober 2025
Omdöme utan inbjudan
Ella James is fantastic
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft .
Next day delivery as prompt as my first order and always very helpful . Would definitely recommend
22 oktober 2025
Omdöme utan inbjudan
Awesome
Couldn’t recommend Ella James more amazing homewares fast delivery and great customer service.
Thanks again we will be back !
20 oktober 2025
Omdöme utan inbjudan
Gorgeous high quality home wares
Smooth ordering process, speedy delivery and absolutely beautiful high quality products. I ordered some woven trays and they are gorgeous! Will be ordering regularly!
21 oktober 2025
Omdöme utan inbjudan
I absolutely love Ella James
I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design to the way everything’s packaged.
My order arrived quickly. The customer service has also been brilliant — friendly, helpful, and really quick to reply.
It’s rare to find a shop that has such lovely products and genuinely cares about its customers, but Ella James definitely does. I’ll 100% be ordering again!
11 oktober 2025
Omdöme utan inbjudan
Brilliant customer service and quick delivery
I ordered a toothbrush holder and some gorgeous home decorations for my baby’s nursery. So pleased with them! Delivery was quick and the service was amazing. Can’t recommend enough.
16 oktober 2025
Omdöme utan inbjudan
Do not think the doll offers value for…
Do not think the doll offers value for money
29 september 2025
Absolutely loving my new throw
Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for some of your fabulous festive products!
29 september 2025
Omdöme utan inbjudan
Excellent service
Excellent service, I ordered the pure Oakwood Single Bed, and I am really pleased with it. The packaging was great, and the customer service went above and beyond. I was contacted straight away about my order to arrange a suitable delivery time. Would really recommend!
30 september 2025
Omdöme utan inbjudan
DONT TRUST THE NEGATIVE REVIEWS!! - We have had a great experience!
I came to trust pilot to leave an amazing review of the beautiful Acacia Brooklyn Coffee table!
Saw all these terrible reviews and couldn’t help but snoop around (because I’ve had such a good experience) and discovered that it’s all for a different business in the USA!
For a review about the UK Ella James Home Decor store - We can’t rave enough about them!! Quality of the furniture is the best quality I’ve ever had to be honest.
Also, it came so quickly! I was expecting a long wait but it came within days. The team are super responsive as well, as I had a shipping question straight after I ordered and they got back to me more or less straight away!
Don’t trust some of the negative reviews on here! I’ve only had a great experience with them.
22 september 2025
Omdöme utan inbjudan
Fast delivery
Fantastic service from Ella James. The Nobodinoz bean bag arrived quickly and is even nicer than I expected!
13 september 2025
Omdöme utan inbjudan
I had a great and quick response from…
I had a great and quick response from Ella James. My order was dealt with quickly and shipped quicker than I expected. The Sebra cot that I ordered is gorgeous. Exactly as described. Thank you for the excellent customer service 😊
24 september 2025
Omdöme utan inbjudan
Svar från Ella James Homeware (NOT Ella & James Clothing)
Hi,
Thank you so much for taking the time to leave us such a lovely review. We really appreciate it! 💕 We’re so glad you had a positive experience with Ella James.
Best wishes,
The Ella James Team
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