eLiquid.com Omdömen 71

Great service, great selection of products & lots of efficient delivery options if you are ordering for international delivery. Prices can be a little on the high side on some products & cheaper on others which balances out really. Any customer service interactions I've had with this company have always been efficiently resolved. I've ordered many times before & will order many times again. If you're thinking about using them, do it, you won't be disappointed!

Ordered three ejuices totaling 240ml to be shipped overseas. The country I was shipping to doesn't allow more than 120ml, unknown to me. Thought they would have been aware of this and warned me. When I contacted them, pretty dismissive, borderline sarcastic response that I should have checked, nothing they can do, contact the shipping company and it's all in the terms and conditions. Didn't explain what my options were to return them. When I asked the shipping company how much to return, they told me it would cost $156, more than the entire order. No idea why so expensive. Worst online retail experience of any sector, though at the end they did 'apologize for any inconvenience.' Be careful about using them and double check local regs if ordering for overseas.

i ordered for over 160$ across the sea, since my package got stuck in the airport and i didnt wanna pay 230$ in tax i called eliquid to get a refund, they told me that i should contact the shipping company and tell them that they should return the package so i could get a refund, 2 weeks later when i called them to check on, eliquid had called them and said that they should destroy the package... just so they didnt have to send back my money. eliquid is a corrupted site and should never be trusted!

hide import fees in terms of service so when you get a package at door its cash on delivery , almost cost of the items you ordered heres transcript
Sequoia
hello
how can I assist you today

You
hi there ibought 2 items last thursday/friday to be sent to ireland
arrived today but where cassh on delivery
they want to charge me 46 euro for them
i thought i payed for items and shipping

Sequoia
Unfortunately, We are not responsible for international fees charged by your country or third parties. We apologize for this inconvenience. You only paid for us to ship the order to you. This information can be viewed under our Terms of Use section 22.
on our website

You
may want to warn other people when buying that u dont pay customs, anyhow i may refuse order now and you'll have no choice seeing as im having to pay again what i paid for the items and shipping in vat alone

Sequoia
the terms and conditions are stated on our website

we apologize for the inconvenience.
if the package is returned to us, we can then issue you a refund

You
will see not sure how much money i have left being christmas and all, guess the EU has its benifits dodgy shops cant hide big costs in terms of service

Sequoia
was there anything else that I can assist you with today

So I ordered 60ml juice and 2 packs of coils from them Saturday morning around 8-9AM. Monday 3PM comes around and I just got the email for them doing processing. Keep in mind that I ordered priority shipping.

Yes I understand that once its given to USPS its out of their hands. That wasn't the problem, I simply called in to ask about why it took from very early Saturday to Monday afternoon to finish processing. Here is the kicker, it hasn't even been shipped, the label was created, that's it.

So after the customer support rep couldent do anything, I talked to their manager (Joe). Because of my own confusion (which I take blame for), the manager apparently got very upset, started yelling, basically screaming at me. He stated that he did not care about my business and that the company makes tons of orders anyway.

He hung up on me as i was (in a calm voice) trying to explain and state the exact problem so if someone went to look at the recording they could see i was being clear, calm, and precise.

I called their sales department and asked to speak to a different manager. Guy named Pete answered and was VERY VERY helpful and understood. He was nice about the whole situation, he was understanding of my confusion because i was in shock to what had just happened. He apparently took this to the COO level or something like that which i do appreciate a lot. So Pete if you read this thank you very much!

However, in the end nothing happened other than me getting a 5 dollar refund for shipping. They asked if i wanted anything to happen and im not the type of person to say "Yeah I want this this this and that" Im just not. In my professional opinion I think they should have just offered something regardless and emailed it to me. Of course I want compensation for what just happened. The manager just screamed at me on the phone... wow. But again I'm not going to be that type of person. I was never looking for anything more than an explanation in the first place.

So Pete, you get a 5/5, Joe the lowest it will let me go is a 1/5 but I'd give you a 0/5. The company as a whole 2/5 I would say just cause I like the juice and coils are reliable.

Oh by the way, previously when I had ordered from them, I had juice spilling out when I opened the package but I never called them cause no one really cares about 3-4 ML spilled out. But i feel like after this I should just throw that in there.

TDLR: Customer service manager screamed at me and hung up. They offered no compensation other than 5 dollars back and I was hesitant to ask for anything more.

I've been ordering from them for about a year. I love them! I've ordered big orders and little orders and they have always been perfect. They have great deals that I can usually plan my orders around them and save a bunch of money. Shipping has always been just as expected and a few times earlier than I expected. I recently strayed and ordered from another company and I regret it so much! I blame stress and I wasn't thinking. The other company completely messed up my order. I was able to order from eliquid.com and that order got here 4 days before my 'fixed' order. They've had my juice when my vape shop has been out of stock and eliquid is now my preferred method to buy juice. I will never stray online again. Lol, it sounds like I was paid for this but I promise I wasn't. It's just so rare that a company does what they say they will and they have earned my loyalty.

UK buyers beware of import customers charges and extra courier charges upon delivery mine racked up to over 50% extra cost or u.p.'s would not deliver.
After contacting customer services I was told I should have read the small print.
Make what you want of that but if you order make sure your prepared for a large extra bill on delivery.

Excellent quality, very good and wide broad of products and fast shipping. Will definitely buy from there again! Thank you!

Disgraceful company. Ordered eJuice, bottles came empty, they had leaked in transit. ELiquid.com refused point blank to replace my order. Avoid at all costs.