Electrifyamerica Omdömen 

Among the worst companies in the United states. Abysmal customer service. Defective equipment nationwide. Absolutely useless customer care team. I was told by Kyle at customer care that it is reasonable for a electrify America customer to spend 50 minutes standing in 115° Gilroy Sun helping an offshore agent located in India troubleshoot electrify America equipment. Kyle also informed me that even in order to get a one cent refund, electrify America must launch an investigation which might take weeks. At least 70% of the time one or more chargers in a constellation are not working. And at least 50% of the time chargers are not working, they are listed as functional on electrify Americas horrible Android app. My call to customer care, which resulted in a 30-minute hold followed by a 30 minute conversation with someone in India, ended with that India call center supervisor telling me there is no guarantee corporate customer care whatever reach out to me regarding my complaint. Shockingly, 30 minutes after I hung up with india, I received a call from Kyle who was located at the Indianapolis call center. What initiated this nightmare was the electrify America charger shutting down the charging session after 30 seconds. Of course the app doesn't work properly, so I was not alerted that the charging session stopped until almost 11 minutes after it stopped. By then I had been charged and idling fee. I called India to refund the idling fee and they informed me that they would make a request but would not guarantee my $2.50 would be refunded. That's what I was informed and investigation would be launched into the $2.50 refund request.

It is long past time for a class action lawsuit against electrify america. Volkswagen sells cars with an electrify America charging contract attached. That's their incentive. But electrify America does not provide the service they promise.

After using them for a few days during vacation. They continued to bill me a monthly fee without a monthly email or mailing to notify me. Very shady way of doing business. After contacting them they said they couldn't do anything about it. Do not trust this company. Very shady cash grab for sure.

Only 2 of 5 chargers working. Rapid plug in option failed; it did not charge my free plan and went on my credit card. They won't refund.

Switching from an iPhone to a Google Pixel, I had to reinstall the Electrify America app. But when trying to connect with the app, I never get the verification code needed to finalize the connection.
I opened a ticket with their Customer Service early April, it's now 6 weeks "they are working on my case", but no progress has been made ...
There is no clear escalation process ... this is the most pathetic customer service I have ever experienced in the US !!!

I’m going to make this short because I’m very upset. The electrify America charger that I used damaged my charger because it was damaged. A technician came out and confirmed this. Electrify America Customer Service told me to take the car and have it repaired and send them the invoice. They would take care of it. I did that and the charges were almost $10,000. After a week electrify America contacted me and told me that they were not going to take care of the charges. They would not tell me why because it was an internal reason which could not be revealed.

Through Hyundai lease program we get two years free charging through electrify America. When it works, great but I would have to say that at least 15 % of the time I have given up trying to get the station to charge properly. I’ve called the service number and about half the time they’ve been able to solve the problem.
Today, after driving about 9 miles, and4 attempts at two different stations to charge I left. This system is unreliable and I would never recommend it to anyone.

This company was started by the 2 billion dollar penalty stemming from Volkswagen’s diesel emissions fraud of 2016. I’m not convinced VW actually cares if there are issues with their charging stations.
What’s the point of having an electric vehicle if you can’t be guaranteed that the charging station will work?

They are the biggest rip off company in the EV market! Honestly they are about twice what you pay at Tesla superchargers. I will NEVER patronize them if there is any other option. I hope once Tesla superchargers all accept non Tesla's they are put out of business.

They charged my credit card when they shouldn't have and then refused to refund me no matter who I spoke with. I will never use their service again. The app and the machines are confusing and too finicky. No thanks.

UNSAFE!!!!!! No organization, no marked lines, total chaos. Have been in several situations at EA where "line cutters" started fights with others; mosts recently an incident escalated into someone pulling out a gun. I believe your company has a responsibility to implement basic safety and organizational measures at your stations. I strongly urge you to:

Employ attendants to oversee operations at busy stations

Install security cameras and post clear signage indicating the area is under surveillance

Add visible signage and permanent cones or markings to designate the correct waiting queue

Customers should not have to risk their safety to access the services your company provides—especially when these stations are located in high-traffic areas without adequate oversight.

I hope you will take this issue seriously and prioritize customer safety by making the necessary changes as soon as possible.

Electrify America Shut off my charging session due to a failed card transaction. Their app failed to notify me that this happened and to top it all off my card provider show no attempted charge. So Electrify America is more than happy to charge an idle fee when the card is declined but not charge the car. I reached out to customer service at the time and was rushed off the phone. When they reached out over email in response it was sorry but nothing we can do. No real response to the issue of their system failing to notify me or attempt to actually charge the card.

EA charging station charged my account instead of the Genesis plan that came with my car purchase, even though (verified by EA customer service rep) the Genesis plan was the default billing source selected. Talked to them, 3 times, they understood and on the phone agreed there was an issue, and they would forward and reverse the $23 charge )ie, send to the Genesis plan), but the Corp office said no.
While I wish EA well, it’s myopic of EA to not understand their App (or the actual charger I used) failed.
Further, if this is how EA views company improvement, they are doomed to be yet another company in the graveyard of failed companies who didn’t fix an issue they should have, when discovered. Sad…

Here's a rewritten version of your text:

"I know no network is perfect, but I wanted to take a moment to say thank you. Many customers may not realize how essential your network is—without it, countless electric vehicles wouldn’t be able to get from point A to point B. I truly appreciate what you’ve built. That said, there’s always room for improvement, no matter the network. Thank you again!"

This company Giselle is equity in rights is to Elon Musk and let Tesla operate it. Nearly 2 years and it still haven't made changes learn how to evolve in how to run a proper charging station. Have you not noticed all the chargers at tessler stations how they are always working..... Volvo stick with cars and leave the charging stations to the real professional. I cringe every time I get ready to go to one of these stations cuz I know something is not going to work.

Electrify America has become an interminable money pit that is a leech on your credit card while relentlessly ignoring changes on app and email request to end membership. Though a small amount of monthly charges, the sum adds up; moreover, this practice is both insidious and larceny. Until this practice is stopped beware of allowing Electrify America to charge on your credit card.

Never did get the station to work. Called support and they reset station twice. Still wouldn't charge. Went back to using charge point.

The fact that these charging station companies have no system in place to facilitate the orderly succession of the wait line is insane and offensive. It’s a symptom of the entire techno industrial social media complex that is just beta testing and experimenting with their technologies without thinking through the unintended social impacts and consequences. Y’all a bunch of money hungry nerd ass biatches. People losing their patience and gettin mad at EVs and it’s your fault.

We found ourselves forced to use an alternative to an EV Go charging station in Boca Raton due to the prefered station being broken in the same location. The only alternative therefor was the Electrify America charging station which was up and running ready to charge at a price gauging 0.56 per KWh. This is way more expensive than any of the FPL or EV Go stations. Wow !100% more. My advice, plan ahead and avoid these charging stations at all costs!!

I have called in 6 times to request service at the EA stations in Salem OR. NO ONE care or fixes issues. Card readers do not work most of the time, the screens are unresponsive and I have to call in EVERY TIME to get a receipt. One station is always down and hold times are 10-15 minutes to just speak to a person to get the recipient sent. Only EA option for many miles and have to use it because there are no other class 3 chargers. I hate this company!!

Hyundai promised us free charge with electrify but I have not had 1 successful experience with electrify in Hagerstown. The session is always interrupted and I have to stand outside while they reboot their system. It is an absolute hassle. Please do not fall for the promise of free charging. They are deliberately interrupting my charge. Horrible experience charging with electrify. I can take my business somewhere else.

For such a large company, you would think that they would improve their customer service. They are quick to stop service or cancel but don't know how to reach out to customers, which is sad!