Electrical4Less Omdömen 

Disappointing handling of a cancellation request.

UPDATED REVIEW
Following the company's response to my original review, I'd like to clarify that my issue was never the stock delay itself. I was informed that the item was out of stock and accepted that.

My concern is that once I learned of the delay, I requested cancellation because the item would no longer arrive in time for my project. I was told this would be chased up and that I would receive an update, but I never heard back.

The company now states that the item could not be cancelled because it had already been released for dispatch. However, when I requested cancellation, I had been advised that the item was still out of stock until 5 June, which I find difficult to reconcile.

Had I been told that cancellation was not possible, I would have understood. My disappointment is that my cancellation request does not appear to have been actioned and no outcome was communicated to me before the item was dispatched.

Customers should read the returns policy carefully, particularly if delivery timing is important to their project. The parcels are large and therefore the cost to return them makes a return pointless.

ORIGINAL REVIEW
When I purchased online, the website stated that my order would arrive within 2–3 days. However, only part of the order arrived.

I contacted Electrical4Less via WhatsApp on 29th May about the missing item and was advised that it was out of stock until 5th June and would be dispatched after that date.

As the item was no longer going to arrive in time for my project, I immediately asked to cancel the missing part of the order and receive a refund. I was told they would chase it up and get back to me, but they never did.

Two days later, on 1st June, I received an email saying the item had been dispatched. I contacted them again to remind them that I had already requested cancellation. My message was ignored.

Today, 11th June, the item finally arrived.

The prices are good, but check the returns policy carefully before ordering. Once an item has been dispatched, you are responsible for the return costs, even when you've tried to cancel before dispatch. In my experience, there seemed to be little effort made to process my cancellation request despite being notified before the item was sent.

I would have been much happier if the company had simply been upfront about the stock issue and honoured the cancellation request when it was made.

Needed some 6mm 3 core armoured power cable with cat6a ethernet for a new garden room I'm about to have built (my Electrician told me what to get).
Messaged Electrical4Less before buying to find out what the delivery estimates were going to be, and then placed my order.
Cable arrived next day.
Everyone was extremely helpful from my question pre ordering to a query I had post ordering, right through to the delivery driver.
Would defo use again and highly recommend.

Great pre and post sales support via phone, WhatsApp and email. Split delivery next day delivery arrived as promised very impressed. LIVE mfr kit good too.

I’ve become a repeat customer with these guys and genuinely I find their services are first class. Delivery is always spot on, even Saturdays are made free of charge. Prices are super competitive. Even when I’ve had a couple of defects with faulty RCBOs (manufacture issues) they’d send a replacement with no quibbles. I even get the odd free gifts with hats and t shirts.

Totally recommended.

Emailed a query regarding Sync Boxes (worth checking out for TV or computer monitor installations) response received with 30 minutes. Submitted a request for a quotation via the portal and received a very competitive price soon after. Placed the order, which was delivered the next day by DPD within the one hour slot that I was advised of. The level of customer service from Electrical4less is way above other companies and if you telephone, the call is answered promptly by a helpful real person, without going through a load of annoying menu's, or "speaking" to an AI chatbot.

Finding what I needed on the website was easy, mainly because I knew exactly what I was looking for, ordering and paying was easy enough. All my items arrived within a couple of days and was well packaged, lights are already up and all work perfectly.

If I could give them ten stars, I would!

Superb throught the process and, unlike certain other wholesalers, they were well aware of the complexities of exporting to the EU, post Brexit

In addition, their pricing was super competitive

Recently place an order on line and when we received confirmation we realised that some of the supplies were on back order. One phone call later and the problem was sorted. Very helpful lady on the phone (sorry I didn’t get her name) made sure that everything we ordered got to us exactly on time by having some of the items delivered directly to us from the manufacturer.
Excellent customer service and would highly recommend.

Ordered Hamilton litestat 743XLEDITB100 on Amazon. Order cancelled by seller with no explanation. Email sent to seller by Amazon asking why order had been cancelled but no response. Would not recommend this seller.

Very helpful , quick to deliever

Great service, good prices, and very helpful advice. An electrician promised to call me back, and did, twice. Then they transferred a component from another consumer unit to the one I wanted as it was otherwise "out of stock" so they could despatch the same day. They also have very compact metal consumer units, a rare find and perfect for our overcrowded meter cupboard.

Good price, well packed, with fast delivery. Superb!

Received in stock items within a few days . Quick prompt service .

Grt staff , more than helpful would recommend highly 👌 Thanks again

Ordered on the Monday afternoon and delivered to my door within 24hrs , excellent service

Good website
Ordered Sunday received Tuesday,
Great service

The lights are good quality, at a good price delivered reasonably quick.