Purchaed an All Purpose Cleaner Meguier's Detailer bottle they advertised on their website but they sent me a plain Meguier's bottle then when I questioned them they said they didn't have the one they... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... Se mer
Great price.... fast service......qwik delivery..... (based on past experience) Would buy again and also recommend.
EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... Se mer
Företagsinformation
Skrivet av företaget
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Kontaktuppgifter
3102 KASHIWA ST, 90505, Torrance, USA
- 310-533-5150
- support@eio.com
- eio.com
3,8
Bra
708 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Slow in the shipping department
Quickly delivery once it shipped, even though it took a month for it to ship. I assume it had something to do with the possibility of no stock of the item at the time the order was placed. However, there was no communication from the company about it; but once I contacted them about it they did ship it out as a reply.
7 februari 2023
good product at best price
1 februari 2023
EIO does not conduct e-commerce in a…
EIO does not conduct e-commerce in a professional manner.
After placing an order with EIO, the company did not reply in any way that the item was ordered. When I first tried to inquire what the status was of my order, I tried to call the company at their listed phone number. The phone was not working when I first tried to call. Even days later. I attempted to order the same item again thinking the order was not completed the first time. Again, no confirmation that the order was successful. EIO's phone works only part time. When my statement from my credit card arrived I noticed that two charges from EIO appeared on my account. Since I had been unable to contact EIO about the charges I called my bank and claimed I was a victim of fraud. After I contacted my bank I received both orders. They arrived 3 to 6wks. after I ordered them. After I received both orders and returned both orders, I called my bank and told them I had received both orders. During that conversation with an employee with the bank, I learned that if I gave out my credit card number, that is considered a legitimate charge. However since EIO had not in anyway acknowledged my orders after from 3 to 6wks, at that time, I had no way of knowing if the orders were placed or that my credit card number was even recorded. So since my credit card number was recorded by my actions, the problem with the charges was considered a dispute. The bank did not tell me when I first called them, that the charges had gone into dispute. The items ordered have been returned to EIO. My bank says the dispute has been settled.
The item that I ordered was a Christmas gift. Since I had not received any acknowledgement for so long after ordering from EIO, I ordered the item from another company and received it in time to give as a gift for Christmas. Bottom line. If EIO can't deliver for Christmas, I don't need to do business with them. EIO has contacted me about this review and claimed I gave EIO a bad review to receive a free gift!!!!!. Wrong! I was never offered anything for writing this review.
25 november 2022
Omdöme utan inbjudan
Svar från EIO
See our previous response to this customer's defamatory reviews. In essence, the customer seems to have severe computer illiteracy and severe memory issues which he erroneously construes as us mistreating him.
We did everything we could and more to help this customer have a positive experience but he opted instead to file 2 chargebacks for stuff he ordered and wanted and then provided to attack us in two libelous reviews.
This is what's wrong with America today.
The gentleman was very polite and…
The gentleman was very polite and helpful in answering my questions. He was very prompt in sending me a copy of my billing.
11 januari 2023
Great product and service
Good communication. Price was good and I love the product. Thanks.
10 januari 2023
Fast shipping and good price.
1 december 2022
You kept in touch.
21 november 2022
EIO Has Integrity
I had a problem with my order in that the PayPal receipt was different from what I thought I should have paid. I contacted customer service and got a rude person. EIO contacted me with numerous E-Mails and even by phone to apologies for the conduct of that person. They bent over backwards to correct the situation.
25 november 2022
Svar från EIO
We record all calls for training purposes and when we listened to this call, this is not what happened. ***UPDATE - Despite what was added in the updated review by the customer, this is NOT what happened. I pulled the recorded call and listened to it, our agent was very professional and apologized for the issue but politely informed the customer that because the order was already shipped we were not able to change the price per the email that announced the sale, which had stated the code must be entered PRIOR to completing checkout. **
Our customer service agent was polite and advised the customer that unfortunately, per the email the customer got the 15% discount information from the discount code had to be entered BEFORE completing checkout. We apologized to the customer and advised that unfortunately per the email where the promo was advertised, the discount was not able to be applied retroactively. Unfortunately, also, the customer's order had already shipped and so we were not able to cancel the order and have him place it again.
I got the correct gauge
I got the correct gauge, length and color of the wire I ordered promptly
7 november 2022
Company did very well by my standards
8 november 2022
MG Chemicals 801b-125G Super Contact Cleaner with PPE
A pal recommended I get MG Chemicals 801b-125G Super Contact Cleaner with PPE. It's the best I've used and EIO.com had the best price and got it to me right away. I don't usually quote Arnold, but I'll be back, for sure.
4 november 2022
Super fast shipping
Everything I've ordered has been in stock and arrives super fast. Good job EIO
7 november 2022
Packing Job
When you order quantities, the packing job was not good. Even though each individual item was placed in their own little bubble bag, the bags were not taped and the items were falling out. The items were placed in a box and the ones that came out of their bubble bags had to be put back in. Since we bought so many, it will take time to test them and hopefully none were damaged due to shipping.
31 oktober 2022
Svar från EIO
I apologize that happened, I will let our packing team know!
Sent wrong item claiming it was a…
Sent wrong item claiming it was a suitable replacement without any notification. Original item is still on the website as available.
31 oktober 2022
Svar från EIO
We reached out to the customer to resolve the issue. We did help the customer understand the issue however he has not revised the review.
I cannot say enough good things about…
I cannot say enough good things about this company! They worked with me to get items which were difficult to receive and got them to me in time for surprise my Father for his birthday. I found the contacts at EIO extremely helpful and will definitely purchase from again.
6 augusti 2022
Omdöme utan inbjudan
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