eflorist.com Omdömen 1 072

Ordered some flowers from Eflorist which were meant to have arrived on 7th april,didnt turn up till afternoon following day when opened box they were dry some put them in some water they are now dropping leaves and petals,absolutly disscusted after only having them a couple of days,will not be using Eflorist ever again.i did try on several occasions to contact them about the flower no responce.

DEspite ordering early in the day for next day delivery (an elderly lady's birthday), the flowers were NOT delivered as promised

The flower box was wet and open and dumped in my porch. I was home but they didnt ring bell to let me know they were delivering. I found the box and put the flowers in water immediately. This was all at around 3pm. By the time I came into the room at 7am the next morning most of the flowers, and certainly all the roses, were dropping and dying looking. It just got worse day after day.
These were Mothers day flowers from my son whom I know carefully selected them. I cant tell him how awful these flowers are.
I hope this review helps someone else not make the same mistake.
Ive contacted eflorist with my complaint but noone has contacted me in any way. Sad state of affairs.

I ordered two "Medium" arrangements (roses and tulips) for Mother’s Day, and the experience has been a total shambles. The flowers arrived withered, bruised, and dying. They looked nothing like the lush arrangements advertised online. To add insult to injury, I was charged two separate delivery fees despite both bunches arriving at the same time with the same courier in a single drop-off.
I have emailed eflorist four times since March 14th to resolve this under the Consumer Rights Act 2015. They have ignored every single message across all channels. I am now proceeding with a formal Letter Before Action and a court summons. Avoid this company if you actually want your gift to arrive alive.

I ordered flowers for a funeral with a three day notice. The flowers were to arrive before 1.00 pm at the crematorium. I went to the funeral and didn’t see my flower order. All the flowers were collected at the funeral and taken to the wake for display, still no flowers. I got a text later that day to say that they were being processed and then delivered, after 3.00 pm. I contacted customer services who sent an image from the florist but this wasn’t time stamped. I feel very let down and won’t be using eflorist again.

Flowers arrived for Mother's Day. Were supposed to be in a bubble containing water and flower food to last for two to three days. Container was tied below stems so they weren't touching water and already starting to drop. Also bouquet badly presented with a load of greenery shoved in. It's now two days later and in spite of changing water and cutting stems the whole thing looks very tired. The florist used was Temple of Flowers Portadown. Tesco would have done a better job at a quarter of the price.

Ordered a medium size flowers and got what was looked like it pulled out of someone's garden. Very dissapointing.. won't ever order again from there

Ordered 12 red roses for valentines and was sent a photo of them - they looked brown at edges on outer and inner petals, they were also very small. Their general appearance was old and dying roses which were poorly presented. Had to buy flowers and send a replacement delivery from another florist. Complained and eflorist customer service told me to send another photo after 48 hours which I did (they had not improved) and eflorist said they looked healthy so would not give me any refund, not even a voucher for a goodwill gesture. Nothing. Was a very upsetting experience. This company do not care about their customers.

I ordered flowers to mark my parents 50th wedding anniversary. Flowers were due 3 days ago. No flowers, no communication to explain non delivery, no reply from customer service.

£70 for flowers that were 4 days late and looked like they had done two active tours of Afghanistan. I’ve had better service from the local Jehovah’s Witnesses. Pathetic.

0/5 stars - brutal scheme of a place. Sent my partner dead roses for Valentine’s Day. The state of these flowers, there was no way it was a mistake. They are a fraud of a company. NEVER USE!

Flowers bought online by my sick father in hospital for his wife on Valentine's day. What an absolute disgrace of a company. To actually deliver those to my elderly mother. The roses were all dead. Absolutely disgraceful!

The company is deceiving its customers. The flowers do not match the photos. The flowers in the photo are medium-sized, but they send roses with very small buds. The bouquet looks pathetic. One flower was broken. I do not recommend this company. Tesco sells flowers of better quality than they do.

Honestly where do I begin, I ordered a “large” Bold Roses assortment for my wife as a suprise. I paid for next day delivery which was charged at a rather premium cost but I thought that this may mean my flower may arrive well handled and fresh. Well my mistake!!!! My first concern was the email following telling my Evri had my parcel, now knowing the care and attention that Evri put into usual deliveries this didn’t instill confidence.

Well today at 3pm my arrangement arrived, initially I was already questioning it as my “large” assortment came in a small package but ever the hopeful I thought I was mistaken.

I opened the box and was shocked at the the quality and the size of assortment. The size was actually smaller than a supermarket assortment and the quality was disgraceful. My flowers arrived damaged, with clear bruising to the foliage, broken leaves and browned and flailing flowers. At this point I sent an email to the so called customer support with attached photos.

Well I wish I hadn’t even bothered, I received a response 4 hours later trying to convince me that many of my flowers were still in bud and attached some care instructions clearly ignoring the bruised, snapped and clearly knife riddled foliage that was in the picture.

I was that disgusted I went to my local florist and replaced them with a quality set of flowers which I wish I had done in the first place. I showed the florist the sent flowers from eFlorist and they said they were appalled at the standard and said the size was laughable for a so called large collection.

So I have since discarded the assortment sent from eFlorist as I wouldn’t disrespect my wife giving her these poor quality petrol station flowers.

Long story short AVOID eFlorist at all cost, use your local florist, use Interflora, Jesus pick some from the garden yourself but don’t waste your time and money on this company.

I purchased a bunch of “large” flowers last week. To when upon receiving them they didn’t look anything like the bunch online. It was missing 4 roses as pictured and they were browning/ dying upon delivery. It’s now been 120 hours since delivery and none of the other flowers have opened from bud. Roses turning brown and the bunch quickly found itself in the brown bin. Waste of £30, don’t get your hopes up. Stick to Tesco.

Tried to get a refund for the very poor quality flowers falsely labelled as a large. And good luck trying to get anywhere with customer service.. better off talking to a wall!

Ridiculous people handling the customers complaints, c&p generic replies I know because I had the same exact replies from 5-6 different people . Took over a week of persistence from me complaining an sending photos demanded after 24 then 48 hours but pointless because the bouquet didnt even resemble what I paid for and some were even dead!. I wish I had looked at reviews before using them as it completely ruined what should have been a lovely birthday gesture.

DO NOT USE THESE FOR ANYTHING, YOU EILL REGRET IT

A gift of Flowers, Chocolates and a Card ordered by friends for my husband and I was due for delivery on 05/01/2026.
It is now 09/01/2026 and no delivery received yet.
So far I have written 4 complaint e-mails to E-Florist Customer Services Department, and 4 replies received from differently named persons each time.
Twice I have reiterated that we do Not wish E-Florist to send a replacement for the order not received by us.I have requested details of exactly why delivery not received - where did it go - did delivery driver provide evidence of delivery and if not, why not.
Supposedly, E-Florist are “looking into it”. It’s not rocket science.
Finally I requested that a full refund be made to our friends who placed the order for us and that does not seem to have happened yet. I also stated twice that my husband and I DO NOT REQUIRE the company to re-send the gifts to us. We have now sent 2 e-mails to that effect. Mainly because there is a strong probability that it will “go astray again” !
All we want is our friends to be refunded the amount they paid E-florist (not yet happened)
And
Answers to our questions about where delivery was made to (evidence required) and when.
This is an absolutely ridiculous situation and needs immediate answers.

Eflorist…. Ended up going to trading standards!
Wouldn’t even give this company a one star!!!
Avoid at all costs!
Long story short, paid over £55 for a bunch of sympathy flowers for the company to send out a completely different bunch to what was advertised, tried several times to communicate with the company for them to rectify this problem they caused, to have several of their employees 5-6 different employees email myself back, can’t even keep one person on the complaint, seems like they are all incompetent of doing one job, they have to pass it on to others.
Will be taking this up with trading standards now.
I will add again..paid for a BUNCH ADVERTISED and the company sent A DIFFERENT BUNCH

Attached is a response they sent what a total joke of a company!!

: Hello,

Thank you for your email, we apologise for any disappointment caused.

Having reviewed the photograph you have been kind enough to provide, we are pleased to see that these flowers are fresh, have met the colour scheme of the advertised product, and are to value.

Unfortunately, on this occasion, we are unable to pursue your complaint.

Kind regards
Zoe
Eflorist Customer Service

Avoid at all costs!!! Order flowers to send to a friend as a present for Christmas and they never arrived. I contacted customer service and was offered a replacement, I stupidly gave them the benefit of the doubt and the second delivery never arrived which has left it too late for a Christmas delivery. It is very misleading advertising as and Irish company as the flowers are dispatched from the UK.

Tacky flowers. Nothing like in the pictures given.
This company should not be trading
Totally disgusted