Eden Motor Group Omdömen 

Buyer beware and check your invoice when buying a vehicle from this group. I visited a showroom to buy a car at £18.795. I paid the deposit and while then going through the final invoice with me the salesman pointed out my £169 admin fee. I asked what this was for as I have purchased many cars for my business over the years and have never paid this fee. The fee was for the Hpi check, which I would expect from a dealership, I could do my own for £3.00 and ensuring my car is clean before buying it. I said that I would not pay this fee as it was not advertised, if the price on the windscreen had said £18,795 plus £169 admin, I would have but to sneak it in after the deposit has been paid was immoral. The dealership would not remove this fee so I asked for my deposit back and left. Since that day I have visited many other dealerships and before I drive a car I ask if there is an admin fee if I buy, not one dealership since has said they charge a fee. I would never use the Eden group again until they are more transparent about their hidden add-ons

Waste of time. Untrustworthy, refusing to answer direct questions.

My Question to Eden in Fareham about an EV car: "What is the result of your battery test? Do you have a certificate?"

Eden's reply: "If you would like to contact us to arrange a suitable date and time to visit us so you can view this car and to enable us to discuss your requirements further."

So no, they haven't done a battery test, haven't got a certificate and wish to change the subject. I'll cross the Eden Motor Group off my list.

Useless.

Vauxhall Eden Torbay

I hate to write a negative review, however I’ve been very disappointed with the service from Eden Vauxhall Torbay.

My company car was due for a service, and before dropping it off I asked if tyres could be changed. I explained that the offside rear tyre had a clearly visible nail in it, causing the air pressure to slowly drop and repeatedly trigger the warning light. When I collected the car, I was told there was “nothing wrong” with the tyre and advised to go to Kwik Fit instead, I felt parred off.

This meant arranging a second appointment, which is difficult as I rely on my car for work and can’t easily leave it in garages for a full day. Kwik Fit were unable to replace the tyre because the locking wheel nut was missing, I arrange another appointment with Eden Vauxhall to have this resolved.

At this appointment, I asked if the tyre could finally be replaced and also mentioned that the service light had been left on after the previous visit. I felt one receptionist was slightly combative in her response, stating tyres are only changed “if needed” and “if in stock.” Another receptionist was helpful and explained that if the tyre wasn’t available, it could be ordered for the next day if I was happy to leave the car overnight, which I was.

I collected the car today and, while I appreciate that the locking wheel issue was fixed, the tyre I have been concerned about for over a month was still left on the vehicle. I was again told the tyre pressure was “fine,” despite the warning light being on when I handed them the car yesterday. It feels as though the tyre was simply pumped back up rather than properly dealt with.

This raises genuine safety concerns for me, as I will need to keep pumping the tire up till my kwikifit booking. Overall, I felt unheard and frustrated throughout the process. The experience left me feeling as though, because it’s a company car and not one purchased from themselves, the bare minimum was done and quickly get the cars through the service.

I purchased a vehicle from Eden Vauxhall on 24th April 2026. Initially, my experience was positive, and the salesperson was friendly and helpful. Unfortunately, things quickly went downhill after I brought the vehicle home.

Within a week of ownership, I discovered several issues with the car. The passenger-side window was not working, the start-stop system was not functioning, and one of the rear lights was heavily condensated with water inside it.

As the vehicle came with a 3-month warranty, I contacted the dealership to arrange an inspection. However, it took around two weeks to get the car booked in due to slow email responses and repeated promises of call-backs that never happened.

When I finally took the car in, I was initially told by the salesperson that the vehicle would only be needed for around two hours. Upon arrival, the service department advised they would need it for the entire day, which was absolutely fine. However, by 5pm I still hadn't heard anything and had to call myself to find out whether the vehicle was ready for collection.

When I collected the car, the service team explained the faults and advised that warranty claims would need to be submitted. I accepted this and was told I would receive an update on the following Monday. That update never came. By Thursday, I still hadn't heard anything and once again had to chase the dealership myself. As has become a recurring theme, I was repeatedly told that someone would call me back, but nobody ever did.

Eventually, after continually chasing for updates, I was informed that the warranty company had agreed to repair the faulty window but had declined the claims for the start-stop system and the rear light.

What is particularly frustrating is that the rear light issue appears to have been present before I purchased the vehicle. Looking back at photographs taken on the day of collection, the condensation is clearly visible. Given that the vehicle had recently passed an MOT, I find it concerning that this was not identified or recorded as an advisory.

I was also informed that the start-stop system was not working because the battery required charging. In my opinion, this is something that should have been checked and rectified before the vehicle was handed over to a customer.

There were also inconsistencies regarding the vehicle's service history. During the sale, I was told the car had been serviced approximately one month earlier by a garage in Willand and that the dealership would have to service it again. However, when reviewing the service book, I found no stamp to support this. The most recent stamp was from Eden Vauxhall, despite being told they had not carried out the service.

In addition, I was advised that the cambelt would replaced at around 60,000 miles, yet I have received no documentation confirming that this work has been completed which I would expect to see on my service book but there is nothing.

To this day, we are still trying to obtain answers from Eden Vauxhall Exeter regarding these issues. Unfortunately, every enquiry seems to result in the same response: "Someone will call you back" — and they never do.

The vehicle itself may be fine once the issues are resolved, but the aftersales service and communication have been extremely disappointing. Based on my experience, I would not recommend purchasing a vehicle from Eden Vauxhall.

Great service when buying the car. However, DO NOT PAY FOR THE WARRANTY for any length of time. 6 months into having my car, the passenger side window stopped moving. I headed back to Eden, glad I paid for a three year warranty. However, I was told that it wouldn’t be covered as it wasn’t a part failure, but Vauxhall having installed the rubber wrong when the car was first made. The staff member Clive was very dismissive of my problem, refusing to even submit it to the warranty company until I complained for over 20 minutes. And the best news? If it doesn’t meet the criteria, they charge £150 for the privilege of them telling you so. So I’m £150 down with a still non-functioning window. I’ve bought cars exclusively from Eden for over a decade, but I won’t be returning for my next one.

After a bad experience at a local Eden (Vauxhall) in Torbay we drive to Honiton to buy a car hoping to receive better service.

Wow! It's not a local issue. It's company wide. We will not be buying from Eden again, won't be using their service department or sales.

They sell you a car and once you've left the showroom; you're done! We had some issues with the car, missing parts and was promised all sorts. We had to call them several times to be told on every occasion it was "being ordered". Never was orders. Never arrived.

They lie. The sales team were unhelpful and rude. Eden. Looking at your most recent reviews you may need to restructure and get your staff back on customer service training.

Firstly l must say l have used High Wycombe and Wokingham before and always had great service However my EV has developed a fault (wont charge)! and l have spoken to Wycombe this morning and they advised me all of their local branches cant even look at my vehicle for 5 weeks! I am an EV fan however an ice car could be sorted in a few days looks like l am forced to go back to my old days thank you HYUNDAI your cars are (normally) great your customer service when needed most is rubbish.

We bought a Land Cruiser pick up from Eden Motors. Very quick to do the deal. After sales,no back up. When a problem occured,they wanted to make their problem,our problem. No after hours numbers available when trying to call. Will not reccommend them.

It makes me sad to write this review because James who I had been communicating with seemed friendly and professional.
I bought a Mazda from the dealership in Twickenham early 2025 who were excellent. Unfortunately, the car got written off in the September.
I found a like for like from Eden Mazda in Taunton hoping to get the same service from a main dealership.
To cut a long story short after taking it to my local Mazda, it turns out both rear calipers needed replacing and there was an issue with the steering/suspension which needed urgent attention. This is not something that would be classed as "wear & tear" as I'd only had the car 6 months. Thankfully, it has been covered under the warranty. However, due to the calipers not being replaced, it has meant that the rear brake discs & pads need replacing also which is not covered under the warranty. They were only replaced in September so should not need replacing within 6 months having done less than 5000 miles. I went back to Eden Mazda & they are refusing to take accountability and to cover the cost of the pads & discs. I'm so disappointed that a main Mazda dealership with such a good reputation is not interested in helping or rectifying the problem. I will be taking it further.

I took my car to Eden in Bracknell today for a service and it was a great experience. The staff were extremely professional and friendly. And the service was very good. I don’t always return to the same company every year but I definitely will be this time. And I have to say that I would definitely recommend Eden motor group to anyone who wants nice honest service with a smile.

Picked up a Mazda 2 Hybrid today from Eden Mazda, Taunton. Thank you to all concerned for a very straightforward process of trade-in and purchase. I was kept informed regularly about progress of the sale and new car preparation. I was provided with a comprehensive show and tell about the new vehicle controls. My Service Plan was expertly transferred to my new vehicle. All in all, I was impressed with the courtesy and knowledge of the entire team. Well done everyone.

INCOMPETENT LIARS in the Oxford branch
Collected a new Frontera on a lease deal 4 weeks ago. Isobel was wonderful and helpful, and the car itself is completely fine.
HOWEVER - I part exchanged my previous vehicle with them on the same day, and was told the funds would be in my bank within 4-5 working days. After 2 weeks I started chasing and spoke to Jack and Simon on numerous occasions, each time they assured me it 'would be done today'. On Tuesday 21 April I was called by them again to apologise that it still hadn't been done, but they gave me their word it would be sorted first thing the following day. 3 days later, and it has taken the threat of my lawyer contacting them for them to action the payment - and I still don't actually believe they will do it.
I have never been served by such incompetent, lying clowns.
Perhaps a few thousand pounds is not much to them, and they are more interested in clients purchasing expensive models, rather than cheap lease deals, but to me it is a lot of money that has been missing from my bank account for a month!
This is my first ever negative review, but if you hadn't guessed, I am furious.

The price you see is NOT the price you pay.
The prices may look good but they use drip pricing – adding on additional admin fees (£169 + fuel fee) before you make the payment. Drip pricing is prohibited under the Digital Markets, Competition and Consumers Act 2024, which requires compulsory fees to be included in the advertised price, from the outset. I raised this directly with the local branch (Eden Hyuandi Torbay) and Eden Head Office, but nothing changed. The fees appear to be part of their business model – wrongly making their cars appear cheaper than they actually are. I walked away for this reason. It’s unfair on competitor garages who comply with the law.
I’ve reported them to the Competition and Markets Authority (CMA). Please do the same if they try to make you pay additional compulsory fees which are not included in the list price you see online.

If you need a car through mobility, I would suggest you stay away from this Mazda showroom - Eden Mazda Taunton. My son needed a car - his first through mobility - and this poor excuse for a show room sold him a car that he could not be insured on as he is under 25. The manager, James, would not resolve the issue and we were told that the sales person had now left the company so they could not do anything. I asked for our initial payment to be refunded but the so called manager refused and just argued back and forth by email! The most awful customer service and a manager who would not know good customer service if it knocked him over! A truly upsetting and frustrating experience. We had to end our contract with mobility - more charges - and go to another dealer - we went to Nissan where the service was outstanding and we got a much better car! A wonderful service from Nissan who care about their customers. Mazda does not, and basically scammed us just so the advisor got his commission! James you need to go back to train! No wonder you and your staff are crooks! I only wish I could type some choice words on you. I really hope you sleep well at night scamming disabled people! What a wonderful man you are - not! I hope your family are proud of you! Only a disgraceful human deceives disabled people so you win this award! Parasite! Avoid Eden Mazda at all costs! Dishonest, deceiving and swindlers!

Mike and Victoria was very helpful and good service. Mike was very kind to let me have his car as my car was in for a service and m.o.t. Mike would not take any money for petrol. I would use them again. All the staff are nice.

I recently dealt with Eden Hyundai when looking for an EV. I had previous experience with Eden Madza a few years ago which was equally dreadful.
At Eden Hyundai, I dealt with Aurora. I made an online request to test drive a Kona. The appointment was approximately 3 weeks in advance.
I received a call from Aurora to confirm a few details and during the call, I said that the car might be a company car but it was unknown at that stage how I would purchase the car.
The day before the test drive, she called to cancel the appointment as they didn't have anyone available, despite having had approx 3 weeks to arrange this.
I then asked her to contact me when someone would be available so that the appointment could be rearranged. We are now approx 2 months later and I've heard absolutely nothing.
Eden Mazda were equally laid back in their approach after I test drove a car. Due to neither company following up, I have bought (personally) one through another company.
So I congratulate Eden and Aurora for providing such diabolical service that you've lost out on two sales!
I certainly won't ever be coming to you again nor recommending you to anyone.

Went in for a service and came out with a car. Was served by a very friendly helpful knowledgeable guy called John. From start to finish he listened to what I wanted and what o could afford and got me the best price for my new car. Very patient and explained everything to me. All the staff at Eden Wokingham were pleasant and helpful couldn’t do enough for me. Definitely recommend them.

After years os dealing with this particular dealership & purchasing various peugeot models ,I've haveing the most diabolical unimaginable senario one could ever wish to have.
My latest acquisition being a 3008, it's been a nice,good to drive car,until it developed a fault with the interior heating system. In August 2025 it was booked in for repair after they had it for fault finding, having taken dash out and informing me they have replaced various components ( all under warranty) they blew main computer and would have to order in from manufacturers, cut a long story short ,after 3months car was handed back,hey presto sorry sir car not fixed need to rebook January 2026 , well since January 2026 to this date 7/5 25 they still have my car for the same issues that I've paid years tax,years insurance, years M.O.T. that's nearly 6 months of throwing money down the toilet. It seems there is only one master technician who is apparently in conversation with peugeot via emails ? How to rectify the issues .I'm being informed there may b an issue with wiring harness & production line may have got it wrong .!?!?,
On top of this you try to call dealership.phone rings & rings & rings,eventually a human answers, you get told someone will call u back ? If your lucky it may be the case,but don't hold your breath thinking it will be same day ,no not even 3 days if your lucky.
So I'm driving around in a loan car (a) manual, (b) it's small &hard to get in & out of. (C) it's not the car I'm paying finance for. But am told we're keeping you mobile ?,wouldn't be the case if you pull your fingers out & get mine returned..
Moral of this is find another dealer who cares,cares about customer service,cares about loyalty.

Visited MG Eden in Swindon with 3 vehicles in mind. Unfortunately the salesman was arrogant unhelpful with zero respect for customers and the brand he was representing. Left the dealership feeling that MG is not the brand it purports to be. Off to Kia tomorrow.

This garage is really disappointing, not just because I have had 2 x terrible experiences, but also because the onsite telephone staff are very rude.
Communication is non existent and generally the attitude to the customer service is abysmal.
Also, when you raise your concerns you are met with sarcasm when it should be apology.
Not only are Vauxhall cars and vans very basic in everyway, so are the staff who deal with the already financially invested public. Avoid like a new strain of Corona virus, especially this location.