EconoGroup Omdömen 86

Whatever you do do not order anything from this company. I made the mistake of doing so, the item was not fit for purpose and I have contacted them for a return and a refund. They are refusing to give me a full refund, only offering me a 20% refund (for a £56 item!) and when I refuse they 'kindly' offer to up it to 25%.
I have had numerous comms with them and they consistently either ignore what I'm sending them or respond with a canned response still offering me 25%. This has now been two weeks ongoing and I'm getting nowhere.
I can't work out if their Support person 'Yusuf' is a bot or just plain rude. Either way their customer service and care is quite literally the most appalling I have ever experienced.
I am £56 out of pocket for an item that is not fit for purpose, I really need my money back and they could not care less.

I would not know. Ordered cancelled by trader without notice. Yet it invites orders on site. Very odd

Don’t order from them. Their company are on liquidation!!!!! They take your money but don’t send the items and can’t make the refund!
Scamming people!
P.S. I been customer for 3years and didn’t expect to be treated like that. Gutted.

Delivery arrived much sooner than expected, particularly with the impact of coronavirus on supply etc.
All well packaged.

much quicker delivery than expected. thank you

The order I asked for did not arrive, apparently it was out of stock, I was locked out of my account and after 5 calls got through to accounts who reimbursed me my money which had been taken! Not good service,

Efficient and easy to use service even in Corona pandemic!

Item required was in stock and was dispatched very promptly via DPD. This method of shipping allows one to divert the parcel to a DPD Drop Off location or to collect it from a DPD depot. The delivery slot is a one hour one and the parcel arrived within the middle of this time slot.

I have been an old customer of this company for eight years and have good service.

Ordered and received exactly what I wanted

Always good service and good prices
Delivery arrives when expected with fast service

We still have not received our full order, only received part of it and have not heard when we will receive the rest.

BADLY LET DOWN
Goods not received so chased and told they were out of stock and I wouldn't be charged - I've since chased again as I had been charged in full and the promised refund still not received.

Absolutely awful service! No customer care whatsoever. No-one returns phone calls or takes ownership of problems that clients have. Half of delivery is missing and one minute it's because of a flood, the next day it's because it's actually out of stock. Just lies, lies and more lies. Really disappointed as we have been a loyal customer for over 5 years and still no call from a manager to apologise or even try to save our business! Now they say it is because of the Corona Virus - what a load of nonsense. This has been going on for over 2 weeks and no mention was made of Corona Virus. I did not order anything that would be affected by this virus.

Ordered and paid for products some of which were out of stock. Company should know what stock they have. I was informed I wouldn’t be charged for the goods that they couldn’t send but I have been charged and I am waiting for repayment. I emailed Econogroup two days ago about this matter and still haven’t yet received a reply. The product which did arrive was a couch cover but very thin and poor quality. I won’t be buying another.

Since your Sage Pay system had a problem, I could not get through the payment. At the time, I could still buy hand sanitiser and surgical sprites, but after the system was back, they had been gone.

Product is as described and delivered on time.

After 10 years plus as a customer my recent customer experience has been less than satisfactory.
I order online, stock control is clearly an issue. All items were in stock and money taken immediately. A week later I received emails for each individual item I have ordered saying they are not in stock.
I call them and was told they were never in stock in the first place!!!
I should have been contacted immediately and the transaction cancelled, not left for a week.
The money was only refunded after 3 calls.
This is not good enough, very poor customer communication and service.