ecohosting.co.uk Omdömen 

Easy setup great customer service helping quickly with any questions

Excellent ‘human’ support.

Since a migration in August, I've experienced a number of small, but irritating problems. ecohosting haven't announced to end users the many small changes they've made to their service. Consequently, the onus has been on the end user to insist (and sometimes to go to some length) to convince ecohosting that it is a real problem, and it is their problem, and likely to do with one of their recent changes. But stand your ground - all problems have been resolved.

Speedy resolution following an update to the software. Thank you

I have two websites hosted with eco hosting and I’m very happy with their services. I am not particularly tech minded (I can do the basics with a little help from their chatbot) but their help desk has always been superb when I’ve needed them. A seemingly huge tech mountain for me is a small issue to them and it’s usually resolved in minutes. Thank you for keeping your prices low but your customer service so good.

I raised a wee issue on one of my web sites late one evening and it was sorted by breakfast time ... now that's service!

Started receiving Certificate Expiry warnings and all mailboxes were offline. Having done all the usual restarts, etc., I then looked at the trouble shooting steps, which would have resulted in a good few wasted hours of work & frustration for me.

Instead I raised a ticket and 2 hours later received an email asking me to check my emails again, and all was well!

So, most importantly, it was great to be sorted so quickly! Thank you Vanessa J.

An explanation & gentle acknowledgement of the inconvenience, would have earned the 5th *

Observation - Once a committed home troubleshooter, I'm generally now ignoring/bypassing the increasingly generic, irrelevant & time consuming AI generated advice.

Have been with EcoHosting for a number of years now and have had no problem whatsoever with their service.
There has been the odd issue with my email and website over the years, but each time it has been resolved swiftly and expertly within a couple of hours of raising a Support Ticket. I really cannot fault their support team.
Prices have unfortunately risen since I first joined them (along with everything else, of course) and cheaper hosting is probably available, but I have chosen to stick with EcoHosting, based on the level of service I have received from them so far.
You get what you pay for.

Support ticket was resolved quickly, and without any fuss.
I'm very happy to use a business that wants to help the environment.

Ecohosting are reliable and respond to queries quickly.

Great response rate from Customer Service Engineers and it's a clear platform to action items. Recommend!

Posted a technical query on support and got a response in short order. All the info I needed was provided and I managed to achieve what I wanted (setting up a forum) from the information given. Everything went through as expected and it all works like a charm.

Will defo be using Ecohosting again for future projects.

I've used Ecohosting for over 15 years and continue to be happy with their support. Its never easy for tech support gauging the appropriate level of tech to use in responding to a user problem as user capabilities vary so much of course. Eco don't get that right 100% of the time but almost always and react well when a more technical response is required.
This time, my query was for one of my clients cpanel accounts and was responded to 100% first time which is typical :-)
I'm very happy to recommend Ecohosting for shared server CPanel accounts.

Transferring a domain and email account without disruption was made a lot easier and less stressful with the guidance and encouragement from a member of Ecohosting's technical team. They have AI as first line general response to queries but on this occasion human assistance was more valuable.

Wrong reviwe Ecohosting. Top Company

After a long search for an email hosting company I came across ecohosting.co.uk. Not only are they environmentally aware but their customer support is great. Declan P. in sales was very helpful in clarifying any questions I had before signing up. Shaun P. in technical support, deserves a special mention for helping to resolve queries and issues. I hope this level of friendly, efficient service only continues with time.

I have recently joined EcoHosting transferring a domain that is used for emails to the HostPresto offering. The help I received with the migration was excellent and the setup was straightforward. The support team have been responsive and helpful with all my questions being answered promptly.

Always very quick service if I have any questions/problems. Their AI thing is also very good, so don't always need a human response. Been with them for years

very helpful, great price and ethics that line up with my own

Really helpful and quick response to transferring an existing website over.