Ecobysonyadriver Omdömen 3

Everything was great until I had an allergic reaction resulting in burns from a product. I sent photo evidence etc but they wanted me to pay postage to return the product in question even though it had resulted in a trip to a dermatologist

I'm very pleased with this mascara, it does exactly what it says it will. Great impact with zero irritation and smudging - I wear contact lenses and that trilogy is hard to achieve. However, I would really urge Sonya to tweak the packaging. The heavy, gold, ribbed case seems dated and contrary to the Eco name. Personally I'd appreciate a less flashy, more minimalist aesthetic ('quiet luxury') but I understand it's subjective. The real issue for me is how eco-friendly, or not, the packaging is. It looks very unfriendly. If there is resistance to scaling down the packaging, it would be great if it could somehow be refilled, e.g. the inner casing could be removed and replaced. Sadly, the packaging could be a dealbreaker for me. Please Sonya, lead the way in eco-innovation!

I placed an order for 4 quantities of Super Citrus Cleanser (£21.95 each) and 2 quantities of Coconut Mint Body Wash (£13.95 each) with Eco Tan & Eco by Sonya Driver on 2 February 2025. I received my order on 8 February 2025.

Both the ‘Super Citrus Cleanser’ and especially the ‘Coconut Mint Body Wash’ were, in my experience, not fit for purpose.

The ‘Coconut Mint Body Wash’ did not get my skin clean at all. I applied the body wash to a 'LoofCo Back Scrubber' and scrubbed my entire body three times over, generously applying more product each time, yet I still did not feel properly clean afterwards. Instead, I felt as though residue and dead skin remained on my body. The product created a tingly “squeaky clean” sensation on my skin similar to how teeth feel after brushing, but without actually leaving my skin feeling genuinely clean.

To test this further, I used 'Herba-Pads Refresh Deodorant' pads on my thighs and arms immediately after showering. The pads became beige in colour, indicating that dirt and dead skin cells were still present despite repeated washing with the loofah and body wash.

Moreover, I’ve encountered that after using both the ‘Super Citrus Cleanser’ and the ‘Coconut Mint Body Wash’, my loofah repeatedly became grey, smelly, and mouldy unusually quickly, regardless of whether I stored it in the bedroom, bathroom, or near the boiler. I made sure the loofah was thoroughly rinsed and left to dry, yet it continued to degrade this way after every use. I have never experienced this with any other body wash before, including other organic body washes.

Using the ‘Coconut Mint Body Wash’ became genuinely disappointing and saddening. This is the least effective body wash I have ever used in my life. I spent £27.90 on two bottles of a product that failed to properly cleanse my skin. Based on the wording used on the company’s website at the time of purchase, I believed I was buying an “organic body wash to gently clean and soothe the skin”. My experience did not reflect those claims.

The ‘Super Citrus Cleanser’ is only ever so slightly better than the ‘Coconut Mint Body Wash’. It performed like an average cleanser at best, although I may now be desensitised to it because I had to use it as a substitute body wash for most of my showers instead of the 'Coconut Mint Body Wash'. Even then, the ‘Super Citrus Cleanser’ most likely is of poor quality as well, as I still did not feel that it properly cleansed either my face or body. The only reason I did not pursue a full refund of the entire £115.70 order was because the cleanser was at least slightly more usable than the body wash.

What disappointed me further was the customer service. I supported the business by spending £115.70 and only requested a partial refund of £27.90, meaning the company would still have retained £87.80 from my order. Despite this, I received no apology, goodwill gesture, or meaningful empathy regarding my experience. In my opinion, there was no demonstration of excellent customer service, a thoughtful approach to handling this situation, or a geniune commitment to customer satisfaction. PayPal ultimately refunded the £27.90 instead.

I also believe it is important to note that Eco Tan & Eco by Sonya Driver have since removed statements from the Coconut Mint Body Wash product listing that were visible at the time I made my purchase and that I also quoted in my email correspondence with the company.

These statements included:

"...of organic coconut, aloe vera, and peppermint to cleanse your skin while providing deep nourishment."

"Coconut Mint Body Wash is an award winning organic body wash to gently clean and soothe the skin."

"Also, since it is oil free and soap free, we recommend using it with our organic Tanning Products as it will gently clean your skin without stripping your tan."

These statements were publicly visible at the time and can be verified through the Internet Archive.

I highly recommend 100% Pure, which not only has gorgeous packaging but also delivers spectacular quality. Their skincare products perform exceptionally well, providing real results while smelling wonderful.