The wood pellets ordered were good quality & price & (mainly) delivered on time. However, part of my order was damaged in transit by courier & undeliverable. Contacted Ecoblaze by phone & within the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Se mer
Företaget har svarat
I use the wood pellets I purchased from ecoblaze a week or two ago when they arrived they were packaged as CAT LITTER. I spoke to A customer services representative regarding this and I was assur... Se mer
Företaget har svarat
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Se mer
Företaget har svarat
Företagsinformation
Om ecoblaze
Skrivet av företaget
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktuppgifter
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannien
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Utmärkt
604 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ecoblaze
Dear Dorothy,
Thank you for your feedback. We’re sorry to hear that you have only received part of your order via Evri. We understand how frustrating this can be and appreciate how inconvenient it is when a delivery arrives incomplete.
We will look into this issue with the courier to ensure the remaining items are located and delivered to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience while this is being resolved.
Kind regards,
KM
Svar från ecoblaze
Thank you for your great feedback!
We’re really pleased to hear you found the process smooth and straightforward, and that the product is looking promising. We hope it lives up to expectations once you start using it!
We appreciate your support and look forward to hearing how you get on.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Svar från ecoblaze
Thank you for your fantastic feedback!
We’re really pleased to hear you’re happy with the product, the price, and the speedy delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Svar från ecoblaze
Thank you for your feedback!
We’re really pleased to hear you’re happy with the product. We appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Ordering was easy.
Ordering was easy.
Kept informed of the progress of my order.
Delivered promptly
26 mars 2026
Svar från ecoblaze
Thank you for your great feedback!
We’re really pleased to hear that you found the ordering process easy, were kept well informed, and that your delivery arrived promptly.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I haven’t seen it yet?
25 mars 2026
Svar från ecoblaze
Dear Alan,
Thank you for your feedback. We understand your concern regarding your order. We’re pleased to confirm that your delivery has now been completed.
We apologise for any uncertainty while you were waiting and appreciate you taking the time to share your experience.
Kind regards,
KM
Svar från ecoblaze
Thank you for your kind review!
We’re really pleased to hear that you found the product easy to light and that it’s doing the job well. It’s great to know you’re happy with your purchase.
We appreciate you taking the time to share your feedback and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent service
Excellent service. Free postage and packaging. Logs and fire lighters super quality. Will definitely buy again.
24 mars 2026
Svar från ecoblaze
Thank you so much for your fantastic review!
We’re delighted to hear you were happy with the service, as well as the quality of the logs and firelighters. It’s great to know everything met your expectations.
We really appreciate your support and look forward to supplying you again in the future!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Svar från ecoblaze
Thank you for your review!
We’re really pleased to hear you found the service excellent, though we’re sorry that delivery didn’t arrive the next day as expected. We understand how important timely delivery is and appreciate you bringing this to our attention.
Your feedback helps us improve, and we hope to provide a smoother experience on your next order.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Svar från ecoblaze
Thank you for your wonderful review!
We’re thrilled to hear you’re happy with our service and truly appreciate your kind words. It means a lot to us, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Really good web page,easy to scroll…
Really good web page,easy to scroll through and to order goods. Very good prices. Delivery was very quick, really impressed with this company.
23 mars 2026
Svar från ecoblaze
Thank you for your fantastic review!
We’re thrilled to hear you found our website easy to use, enjoyed our prices, and were impressed with the speedy delivery. Your kind words mean a lot, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Miss to deliver some ordered items
19 mars 2026
Svar från ecoblaze
Dear Rebecca,
Thank you for your feedback. We’re sorry to hear that some items were missing from your order. We understand how frustrating this can be, especially when you are expecting a complete delivery.
We appreciate you taking the time to share your experience, as it helps us review our picking and dispatch processes to ensure orders are fulfilled accurately in future.
Kind regards,
KM
Svar från ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both the wood and our service. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Not received my order yet
20 mars 2026
Svar från ecoblaze
Dear Jayne,
Thank you for your feedback. We’re pleased to confirm that your order has now been delivered. We apologise for any concern caused while you were waiting for your delivery.
We appreciate your patience and thank you for taking the time to share your experience.
Kind regards,
KM
Great product boost EVRI
Great product, good offer for firefighters but for goodness sake don’t use EVRI. They are really poor here in rural Devon. Had to redirect to a post office and travel 15 mile round trip to be sure of everything getting parcel
19 mars 2026
Svar från ecoblaze
Thank you for your feedback!
We’re glad to hear you’re happy with the product and the offer for firefighters. We’re very sorry to hear about the delivery issues with EVRI—especially in rural Devon. We appreciate you letting us know, and we’ll take this into consideration to improve future deliveries.
We hope this hasn’t caused too much inconvenience and look forward to serving you again under smoother delivery conditions!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product
Excellent product , my husband finds them better than other things we have tried.
15 mars 2026
Svar från ecoblaze
Thank you for your review!
We’re delighted to hear that you and your husband are happy with the product and that it stands out compared to others you’ve tried. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Very poor
Very poor. Ordered for next day delivery.. 10 days went by and nothing.. called up multiple times to be told the product was out of stock but coming back in 'tomorrow'. Multiple days went by again and nothing so I called to cancel the order.
19 mars 2026
Svar från ecoblaze
Dear Katie,
Thank you for your feedback. We’re very sorry to hear about your experience, particularly the delay after selecting next day delivery and the lack of clear communication regarding stock availability. We understand how frustrating it must have been to repeatedly chase for updates, only to be given uncertain timelines.
We appreciate you taking the time to share your experience, as it highlights where improvements are needed in both our stock management and communication processes.
Kind regards,
KM
Eco friendly product.
My order came the next day, excellent service, glad we found you, will re order again, thank you.
17 mars 2026
Svar från ecoblaze
Thank you for your kind review!
We’re delighted to hear your order arrived the next day and that you were happy with our service. It’s great to know you’ll be reordering, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great product at a great price
19 mars 2026
Svar från ecoblaze
Thank you for your review!
We’re glad to hear you’re happy with both the product and the price. Your feedback is much appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Svar från ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both our service and the product. We really appreciate your feedback and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.