Quick easy ordering service and arrived well.packaged. And Eaziglide use ParcelForce as opposed to one of those fly by night couriers. So all was good. The quality of the frying pan was amazing and it... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Se mer
Företaget har svarat
I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Se mer
Företaget har svarat
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktuppgifter
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Storbritannien
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Utmärkt
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Excellent customer service
Excellent customer service
Who assisted in my query
And replaced the product
9 december 2025
Svar från Eaziglide
Thank you for your review. We’re so pleased our team was able to assist with your query and arrange a replacement for you.
We really appreciate your support.
The Eaziglide Team
Customer service Ms Victoria is a excellent person.
Customer service Ms Victoria is absolutely very good. I'm extremely satisfied with her.
4 december 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Akhter,
Thank you for your wonderful feedback. We’re delighted to hear how pleased you were with the service Victoria provided.
We have passed your kind comments on to her, and we know she will really appreciate them.
Thank you for your support.
The Eaziglide Team
Although I had difficulty due to no…
Although I had difficulty due to no mobile phone. I had to ask someone to take photos. The procedure was good. I think one should remember that not everyone has a mobile on a system work with. I did panic and wonder what would have happened if I did not get help. Because I got help the system worked well for me due to someone's help. Thank you for dealing with the problem.
18 november 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Matilda,
Thank you for your feedback. We’re sorry to hear you found the process difficult initially, and we completely understand that not everyone has access to a mobile phone.
We’re pleased that, with some help, everything worked out and we were able to resolve the issue for you. Your comments are appreciated and will be taken on board as we continue to review our processes.
Thank you again for your patience and for choosing Eaziglide.
The Eaziglide Team
Great products & great service
Great products & great service
Ordering was simple, pan arrived on time, so easy to use and look after
26 november 2025
Svar från Eaziglide
Hi Sue,
Thank you for your lovely review. We’re so pleased to hear you found ordering simple and that your pan arrived on time.
It’s great to know you’re finding it easy to use and care for.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was polite and professional…
Victoria was polite and professional yet friendly making this return problem free.
3 december 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Elizabeth,
Thank you for your feedback. We’re delighted to hear Victoria was polite, professional and friendly, and that your return was handled smoothly.
We have shared your comments with her and we truly appreciate your support.
The Eaziglide Team
Poor logistics and packaging
I ordered two baking trays. Firstly, they only sent one of the two trays - to their credit, customer service was quick in sending out the second when I contacted them. Secondly, each tray arrived in a huge box with ridiculous amounts of packaging, so having two lots of packaging made this a massively wasteful order and I wouldn’t come back again.
14 november 2025
Svar från Eaziglide
Hi Roz,
Thank you for your feedback. We’re very sorry that your order was incomplete initially, although we’re pleased our Customer Service team was able to resolve this quickly for you.
We appreciate you raising your concerns regarding packaging and will pass your comments on as we continually review our packing processes to reduce waste where possible.
Thank you again for your feedback.
Kind regards,
The Eaziglide Team
Really great dealing with Victoria
Really great dealing with Victoria - quick responses and dealt with my issue swiftly. Thank you
25 november 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Helen,
Thank you for your lovely feedback. We’re so pleased to hear that Victoria was able to assist you quickly and resolve your issue smoothly.
We’ll be sure to pass your kind comments on to her.
Thank you for your support.
The Eaziglide Team
Great cookware
We put in a claim under easiglide lifetime guarantee. 2 saucepans of a set had thinning of the non stick. Sent photos of the pots and the receipt which also had 2 large easiglide pots on there. Easiglide replaced every item on the receipt! Wow what service! Fantastic cookware and company to deal with.
11 november 2025
Svar från Eaziglide
Hi Robert,
Thank you for your review. We’re pleased we could assist with your lifetime guarantee claim and get everything resolved for you.
It’s great to hear you’re happy with both the cookware and the service you received. Your support really means a lot to us.
The Eaziglide Team
The saucepan’s are of excellent…
The saucepan’s are of excellent quantity and the customer service from the company is second to none as a retired chef I would recommend there products to any one
11 november 2025
Svar från Eaziglide
Hi Thomas,
Thank you for your review. We’re delighted to hear you’re so pleased with the quality of the saucepans and our customer service.
It means a great deal coming from a retired chef, and we truly appreciate your recommendation.
Thank you for choosing Eaziglide.
The Eaziglide Team
excellent service
Victoria was efficient at processing my complaint about two Easyglide pans that I felt had not stood the test of time or lived up to their promise. She kindly offered me a replacement for both pans, and was thorough and polite and factual at all times
28 oktober 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Katharine,
Thank you for your review. We’re sorry to hear the pans had not met your expectations, but we’re pleased Victoria was able to assist you efficiently and arrange replacements.
It’s lovely to hear she was thorough, polite and helpful throughout. We’ll be sure to pass your feedback on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Eaziglide offered an immediate exchange…
Eaziglide offered an immediate exchange without quibble. The replacement was delivered promptly. Great customer service.
29 oktober 2025
Svar från Eaziglide
Thank you for your review. We’re so pleased we could arrange an exchange for you quickly and that your replacement arrived promptly.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
Resolution of problem
They understood and resolved a problem quickly, efficiently and politely.
29 oktober 2025
Svar från Eaziglide
Hi Glyn,
Thank you for your kind review. We’re pleased we were able to resolve the issue for you quickly and efficiently.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
This product is not good
This product is not good and should be avoided. The type of finish flakes and chips no matter how well you look after them. The wok has to be used unlike a wok on low heat or else it loses its non stick coating. Rubbish really, poor recommendation by which?
14 augusti 2025
Svar från Eaziglide
Hi Martin,
We’re sorry to hear you were disappointed with your wok and appreciate you sharing your feedback.
We understand a replacement was sent, and we hope the quality of the replacement has met your expectations and that you’re now getting on well with it.
As with most non-stick cookware, low to medium heat is generally recommended, as higher temperatures can reduce the lifespan of the non-stick coating over time.
If you experience any further issues, please don’t hesitate to contact our Customer Service team and we’ll be happy to help.
Kind regards,
The Eaziglide Team
Easiglide has the best customer service…
Easiglide has the best customer service and I had a very respectful and helpful experience with them
4 november 2025
Svar från Eaziglide
Hi Rogayeh,
Thank you for your review. We’re delighted to hear you had a respectful and helpful experience with our team.
Your kind words mean a great deal to us.
The Eaziglide Team
Highly recommended …
I bought 2 Eaziglide cupcake trays in preparation for Christmas day Yorkshire puddings! They were competitively priced compared to some major retailers and were delivered promptly. I am currently replacing all my pots and pans with Eaziglide Neverstick as they are so brilliant. Strong and really are Neverstick.
4 november 2025
Svar från Eaziglide
Hi Carolyn,
Thank you for your review. We’re delighted to hear you’re pleased with your cupcake trays and that they arrived promptly.
It’s fantastic to know you’re replacing your cookware with our Eaziglide products and finding it strong and truly non-stick.
We hope your Christmas Day Yorkshire puddings were delicious, which we’re sure they were.
The Eaziglide Team
Poor experience
Warranty process a little laborious. Phots requested which I sent, however photos do not show a handle load sending at the rivets. Waste of my time. I sent a video and warranty was accepted.
You shipped the package and delivery attempted 05/11. It’s now 11/11. Reason? Parcelforce. I checked today wondering where the package was. Tracking shows attempted delivery however no card through door, no SMS or email. Useless. Apparently the package is at a post office. Change your courier - Parcelforce are one of the worst. Not a very good experience.
5 november 2025
Svar från Eaziglide
Hi James,
We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand a replacement was sent and received, and we hope it arrived safely and is now meeting your expectations.
Kind regards,
The Eaziglide Team
Svar från Eaziglide
Hi David,
Thank you for your review. We’re so pleased to hear you were happy with our service.
Thank you for choosing Eaziglide.
The Eaziglide Team
Amazing Company
Amazing Company!
We had some issues with a set from a wedding present from 5 years ago. They were amazing and replaced them even though we had no proof of purchase (wedding gift). Love the pans. Love the company!
24 oktober 2025
Svar från Eaziglide
Hi Jonnie,
Thank you for your amazing review. We are so pleased we could help resolve the issue for you and get everything sorted.
It is wonderful to hear you love both the pans and the company. That truly means a lot to us.
The Eaziglide Team
Five star customer service
I was having a problem with my easziglide saucepans there were stains on the inside of them which would not come off .
I contacted there customer service team via email and Victoria was the Customer Service Controller that was allocated to the case and after a couple of very pleasant emails and photos I sent in , I must say the out come was extremely positive.
Thank you Victoria you’re star ⭐
27 oktober 2025
Omdöme utan inbjudan
Svar från Eaziglide
Hi Thomas,
Thank you for your review. We’re pleased you contacted us and that Victoria was able to assist you in resolving the issue with your saucepans.
It’s lovely to hear the outcome was a positive one, and we will be sure to pass your kind comments on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was very helpful in dealing…
Victoria was very helpful in dealing with the pan with which we had a problem and arranged a replacement and delivery free of charge.
Thank you Victoria
30 oktober 2025
Omdöme utan inbjudan
Svar från Eaziglide
Thank you for your kind review. We’re so pleased Victoria was able to help resolve the issue and arrange a replacement for you.
We’ll be sure to pass your thanks on to her.
The Eaziglide Team
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