Quick easy ordering service and arrived well.packaged. And Eaziglide use ParcelForce as opposed to one of those fly by night couriers. So all was good. The quality of the frying pan was amazing and it... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Se mer
Företaget har svarat
I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Se mer
Företaget har svarat
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktuppgifter
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Storbritannien
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Utmärkt
529 omdömen
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Excellent Customer Service
Asked customer service to honour a lifetime guarantee. After checking the product they did so with minimal fuss. Polite and efficient.
8 juni 2026
Omdöme utan inbjudan
Svar från Eaziglide
Hi Keith,
Thank you for your 5-star review!
We are pleased to hear that our guarantee claims process was straightforward and that you received your new product promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
This is my second purchase
This is my second purchase, the first being a round cake tin. The 12 cup bun tin is brilliant, the cakes come out perfectly without sticking. I highly recommend Eaziglide products, they are the best tins I have ever had.
26 maj 2026
Svar från Eaziglide
Hi,
Thank you for your 5-star review!
Thank you for returning to Eaziglide to make your second purchase. We are so pleased to hear that our products are performing well for you and that your bakes are turning out perfectly and releasing with ease.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Problem with Pan on an Induction Hob
We had a problem with an Eaziglide pan on our induction hob. Eaziglide were very helpful and sorted the problem for us
Their pans are excellent quality and they are a very helpful company !
29 maj 2026
Svar från Eaziglide
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with your customer service experience and that we were able to help reach a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
If Carlsberg made frying pans ……
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
2 juni 2026
Omdöme utan inbjudan
Svar från Eaziglide
Hi Marianne,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Victoria delivered excellent customer service and was able to help find a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great product delivered amazingly…
Great product delivered amazingly quickly - very pleased when using them
26 maj 2026
Svar från Eaziglide
Hi Michael,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with the service you received, and are happy with your product.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I bought this about 5 months ago and…
I bought this about 5 months ago and from time to time have tried using it with disappointing results. My pan is Not nonstick!! Food sticks and difficult to remove. Consequently the pan has lost a bit of its non stick protection in the centre and around the edge. I am very disappointed.
30 mars 2026
Omdöme utan inbjudan
Svar från Eaziglide
Hi Charlotte,
Thank you for taking the time to share your experience with us. We’re sorry to hear that your product has not delivered the non-stick performance that's expected.
Our non-stick coatings are designed to provide long-lasting performance when used in line with our care and use guidelines, so we’re sorry to hear this hasn’t been your experience. We’d like the opportunity to investigate this further for you.
Please contact us at reception@imperialgb.com with details of your product and proof of purchase, and we’ll be happy to investigate and assist further.
Kind regards,
The Eaziglide Team
Svar från Eaziglide
Hi Jason,
Thank you for your 5-star review.
We’re pleased to hear that you found our warranty process quick and easy. We hope you’re enjoying your new product and that it meets your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Fantastic frying pan for non stuck…
Fantastic frying pan for non stuck omelettes! Really pleased and pan looks smart too.
15 maj 2026
Svar från Eaziglide
Hi Sarah,
Thank you for your 5-star review.
It’s wonderful to hear that you’re enjoying your new frying pan and are pleased with both its performance and design.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Svar från Eaziglide
Hi Kerry,
Thank you for your kind feedback.
We are delighted to hear you are pleased with your pan set and the customer service you received from us.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Lovely little frying pan
Wanted a tiny frying pan for one egg, toasting spices, etc. This one is perfect!
7 maj 2026
Svar från Eaziglide
Hi Lyn,
Thank you for your 5-star review.
We are delighted to hear your new frying pan is perfect for your cooking needs!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Eaziglide - the best
Since I tried Eaziglide saucepans (which are the best I have used in 45 years of cooking) I have looked out for other pans & tins. I am very pleased with the baking tin I bought for baking brownies.
5 maj 2026
Svar från Eaziglide
Hi Linda,
Thank you for your 5-star review.
We are delighted to hear that our saucepans are the best you have used, and that you are also enjoying your new baking tin. It’s great to hear you are continuing to grow your collection of Eaziglide products.
Thank you for taking the time to share your feedback and support.
Kind regards,
The Eaziglide Team
Great products and service.
5 maj 2026
Svar från Eaziglide
Hi Chris,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great customer service and quickly…
Great customer service and quickly replaced the trays that had the lower coating flaking off due to our dishwasher
24 april 2026
Svar från Eaziglide
Hi Matt,
Thank you for your 5-star review.
We are delighted to hear you received great customer service and that we were able to quickly replace your trays for you.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
lifetime warranty claim successful…
lifetime warranty claim successful after defect appeared
24 april 2026
Svar från Eaziglide
Hi,
Thank you for your 5-star review. We are pleased to hear your lifetime warranty claim was resolved successfully.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Svar från Eaziglide
Hi Stewart,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Cooked a few stakes on my new pan
Cooked a few stakes on my new pan, fantastic results! Very pleased so far!
27 april 2026
Svar från Eaziglide
Hi Brendan,
Thank you for your kind feedback.
We are delighted to hear your steaks cooked perfectly and that you are pleased with your new pan!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Very good
Very impressive. I had bought some cheaper ones. However l always say. You get what you pay for.
Very strong material and goes right to the top of the saucepan
23 april 2026
Svar från Eaziglide
Hi Denese,
We are so pleased to hear you are impressed with your new pans and their premium quality, and we hope you continue to explore more of our products and enjoy their excellent performance.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Deteriorated Easyglide Never Sticks 2 sauce pans…
Our Easyglide Never Sticks 2 saucepan set have all deteriorated considerably. We purchased the pans through John Lewis who told us to complain through Eaziglide direct.
Despite sending detailed images and videos of the coating coming off (into our food), we were told the deterioration is due to dishwashers and recommend washing them all by hand (despite being advertised as dishwasher proof!!!).
We were told that based on all the sent evidence, they would replace as a gesture of goodwill but now they are asking for repeat detailed photos….again! We are going around in circles and feel we are being giving the runaround. You can never get through on the phone and it’s a once a fortnight email response if your lucky!
So so frustrating!
17 februari 2026
Omdöme utan inbjudan
Svar från Eaziglide
Hi Paula,
Thank you for taking the time to share your feedback.
We have followed this up with our customer service team, and can see that replacements were agreed for the items where supporting images and evidence were provided.
In order for us to assess and process any additional claims, we do require clear photographic evidence for each product that a claim is being submitted for. Without this, we are unfortunately unable to offer further replacements under the guarantee.
If you are able to provide the required additional images of the product damage or purchase receipts for the other products mentioned, we will be happy to review your case again and assist further.
Although our pans are technically dishwasher-safe, the level of abrasiveness in detergents can vary significantly between brands. In addition, local water composition can also contribute to wear when used in combination with certain detergents.
For this reason, our care and use guide advises handwashing in warm, soapy water to help preserve the finish of the cookware. We therefore recommend handwashing your replacement products to help minimise the risk of further deterioration.
We hope this provides clarity on our process and that you find this response helpful.
Kind regards,
The Eaziglide Team
Customer service and product very good
13 april 2026
Svar från Eaziglide
Hi Brandon,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with both our products and customer service. It’s great to know we’ve met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I claimed replacements for three pans…
I claimed replacements for three pans that were defective. They all started to lose their nonstick surface, small bits started to flake off.
I asked for replacements under the lifetime warranty, and after supplying photos of the pans, replacements were dispatched quickly.
10 april 2026
Svar från Eaziglide
Hi Patrick,
Thank you for taking the time to share your experience.
We’re sorry to hear about the issues you experienced with your pans, but we’re pleased that your lifetime warranty claim was processed quickly and that replacements were dispatched without delay.
We’re glad the matter was resolved for you and appreciate your feedback.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
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