I sent a message RE the first order reporting that it was processed while I was still considering - never received a response And THEN I got notice of a SECOND order AFTER it was too late... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These are surprisingly good. I finished them way faster than I thought I would and even ordered two more boxes in the interim. Second subscription order arrives tomorrow. They're pricy for a reason... Se mer
Företaget har svarat
Not only is the product great tasting and provides a wonderful amount of fiber per day, the customer service is amazing! It's easy to order, the delivery is fast and did I mention every flavor is deli... Se mer
Företaget har svarat
Love the product, Hate the complete and utter lack of customer service. I haven't seen such a low quality customer account setup since the invention of the internet! There is no way to track upcoming... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Eating healthy shouldn’t mean missing out on the snacks you love. We ❤️ candy. It’s more than just satisfying your sweet-tooth... it’s a sweet, nostalgic feeling. When we set out to make gummies with less carbs, sugar, & calories than regular candy, we knew they also had to taste just as good as the original.
Kontaktuppgifter
3,1
Medel
316 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sour gummy candy
I tried their variety pack of "sour gummy candy" and it was very refreshing to try candy that actually tastes like fruit. Even better, the ingredients aren't terribly bad for you.
The only thing I think they could do better is quality control because some of the pieces are too hard, too chewy, and difficult to eat while most are a perfect soft and gummy consistency.
Thank you :)
24 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you so much for giving our variety pack a try and for sharing your thoughtful feedback! 😊
We’re so glad you enjoyed the real fruit flavors and cleaner ingredients—that’s exactly what we aim for.
We also really appreciate you calling out the texture inconsistency. That’s helpful and something we take seriously, as every piece should have that perfect soft, gummy bite. We’ll be sure to share this with our quality team so we can continue improving.
Thanks again for your support—we’re happy to have you as part of the Shameless Snacks family! 💛
BEWARE
BEWARE! I only did a one time purchase and they AUTOMATICALLY signed me up for a subscription. I MADE SURE TO CLICK THE ONE TIME PURCHASE BOX. There are other brands that have similar products that you can buy in store. Avoid this brand.
24 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for sharing your feedback. Please rest assured that we would never enroll you in a subscription without your consent. We sincerely apologize for any issues that occurred during the ordering process. Our customer service team has reached out to you via email today to address and resolve any outstanding concerns. We truly regret any inconvenience this may have caused.
Me & My kids can eat some wonderful…
Me & My kids can eat some wonderful snacks that the ingredients on the back & front are actually real & trustworthy!! They are freaking delicious better than sour patch kids or any other gummy product! We love love love shameless snacks because they truly are shameless & with my kids being athletes it’s a wonderful surprise & treat to give them after practices!! We love yall at shameless snacks thank you!! CT born & raised!
20 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
This is amazing to hear—thank you so much for sharing! 💛
We love that you and your kids are enjoying the snacks and that you can feel good about the ingredients too—that means everything to us. Hearing that they’re a go-to treat after practices for your athletes makes it even better 🙌
And “better than Sour Patch Kids”?! That’s the ultimate compliment 😄
Do NOT choose the subscription!!!
The Attorney General should be apprised of Shameless's business practices. It is virtually impossible to cancel a subscription by using their website. Total shady *AND* if you choose to return your (unwanted) order, they not only charge you the return postage, but have the gall to tack on an additional $9.95 return fee! The product is ok, but I would NEVER purchase from them again because of their business practices...
They truly are Shameless -- and not in a good way.
22 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced.
If you’re open to it, we’d really appreciate the opportunity to connect you with our leadership team. You can reach us through the Live Chat feature on our website, available Monday–Friday, 8AM–5PM PT, and we’ll have our Director of Customer Service assist you.
Your feedback matters to us, and we’re committed to resolving any outstanding concerns.
My boyfriend Eric Leidinger put in an…
My boyfriend Eric Leidinger put in an order for a product we actually would have probably bought again and often. But the hidden subscription sending an abhorrent number of candy bags to our door at an almost comical frequency. Charging him over a hundred dollars when he tried to get just one bag. He tried to cancel and tried to contact customer service but surprise no answer. This is predatory DO NOT BUY
1 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback.
It appears there are two active accounts with subscriptions, which could explain the larger quantity of gummies.
Our Customer Service team did cancel one of the two subscription. However, we will reach out to Eric immediately to review the accounts and help get everything sorted out.
Gummies okay, customer service is horrendous
While I think the snacks are okay, trying to cancel the subscription was a nightmare. About 10-15 emails and my order was still shipped after plenty of notice. I was told it couldn't be returned. Even thought he shipping was clearly their fault. I also plan on letting the Better Business Bureau know about their tactics.
Edit:
Last order #SS230010 because they can't "find my name"...more nonsense.
19 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
UPDATE: Thank you for supplying your order number. We have located your account and will have someone on the leadership reach out to you directly and immediately.
-----
Thank you for your feedback, and we’re truly sorry to hear about your experience. We’d really like the opportunity to make things right.
Unfortunately, we’re unable to locate an account under the name provided in this review. If you’re open to it, we encourage you to reach out to us directly so we can assist further.
Please visit our website and use the Live Chat option, and ask for Watson anytime Monday–Friday, 8AM–5PM PT. We will personally work with you to resolve any issues and ensure your feedback is taken into consideration for improvement for all customers.
Took almost a month to receive the…
Took almost a month to receive the order. Than after the order arrived it was missing quite a few items. Definitely not worth the hassle. Not to mention all the extra stuff or addons is just a joke. Those didn’t come either. Beware!
In response to the update from shameless; “ Thank you for your response, but the issue goes beyond the delay. Communication was lacking throughout this process.
There were three small bags missing from my order, and I only received a response about the second shipment after leaving an honest review. Again, it shouldn’t take that just to get a response.
After spending approximately $250, I expected a much smoother experience. This has been frustrating and disappointing, and not a company I’m willing to support moving forward.”
20 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback—we’re very sorry for the delay you experienced.
The delay was caused by an inventory shortage, which has now been resolved. To minimize further delays, your order was sent in two separate shipments.
Our Customer Service Manager has also contacted you personally to make sure everything is taken care of and that you’re fully supported.
Late shipments. Difficult to cancel.
Today marks 2 weeks since my order and I still have not received my product.
It took me 15 minutes to figure out how to cancel recurring orders. You cannot do it through logging in on the website. To cancel, there is A VERY tiny link in the ORIGINAL email they sent.
I've received a promotional email almost every day since my order. They spam you over and over.
Terrible company.
3 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you so much for your feedback—we’re truly sorry we didn’t meet your expectations this time.
We see that your order was placed on 03/03/26 and delivered on 03/17/26, and we really appreciate your patience while it made its way to you.
If you’d prefer not to receive promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, and we’ll make sure you’re removed right away.
Thank you again for taking the time to share your experience with us—it really helps us improve, and we appreciate you.
Buyer beware
I placed a one-time order, and they made it into a recurring autopay. I was stunned when they said they were shipping another order at the end of February. I immediately reached out to customer service, telling them I didn't like their product and I would never have placed the order. I received an AI reply that said the order was placed on February 28 and was in process. I replied again, stating that I didn't place that order. After some digging, I discovered that they had put me down for autopay through PayPal. I turned that off right away, and I am now trying to return the product, but no one has replied to any of the three emails I have sent.
5 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for sharing your experience. We’re very sorry to hear about the frustration this situation has caused.
During checkout, the Subscribe & Save option is presented to customers, and subscription details are included in our messaging. In addition, we sent five 3-day pre-billing notifications prior to your renewal; however, we did not receive a response until nine days after those notifications were sent.
That said, we never want anyone to feel surprised or unsupported. Our Customer Service team has now canceled your subscription and sent you an email confirmation along with instructions for receiving a refund.
We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
Subscription forced. Use a virtual credit card
Rating 2 stars, so you know I'm trying to be fair. Products are good straight up. I'd recommend them for health.
What is terrible is their sneaky way of subscribing you into their monthly purchases. Nowhere did I ever click the checkbox for subscription. So either their website developers are inept or the business is enforcing subscriptions on people.
Now, I did get a subscription notice email, very late, only a few days before it would ship the next batch and charge me.
Their customer service is oddly unresponsive via email or phone when it comes to cancelling. I have receipts of email sent and phone calls to cancel yet they didnt process it until the next week after the subscription charge kicked in. But they're very responsive when you try to ask for anything not related to costing them money. They even have a claim that they'll get back to you in "24-48 hours".
Don't buy their generic PR trying to reply to each of the comments. I see I was not the only victim of this subscription. I would've been a lifelong customer if it weren't for this. Back to fiber pills I go.
18 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the products, but we’re truly sorry for the frustration you experienced regarding the subscription and the cancellation process.
We want to clarify that our Subscribe & Save option must be actively selected during checkout, and the subscription terms are also displayed in the order summary before the purchase is completed. In addition, customers receive the subscription details in their order confirmation email and a 3-day pre-billing notification prior to any renewal so there is time to review or manage the account.
That said, we never want anyone to feel surprised or frustrated by their experience. Our support team assists customers every day with managing subscriptions, including cancellations, and we apologize if our response time did not meet expectations in your case.
We would genuinely like the opportunity to review your account and make sure everything has been handled correctly. Please reach out to our team directly through Live Chat on our website so we can assist you right away and ensure your concerns are fully addressed. Please ask to speak with Watson any time M-F 8AM-5PM PT.
Your feedback is important to us, and we appreciate you bringing your experience to our attention.
Never received order and no customer support
I placed my order with Shameless Snacks on February 19, 2026. On March 3rd I inquired on the company website about delivery of my package. I was sent a tracking link that took me to an Amazon Shipping page that said my order would be delivered "imminently", which tells me nothing. So I checked the link again today to see that it was delivered on March 10 to the wrong address, as shown in the photo provided. I tried calling Shameless - the automated message states that they are not open (at 11am on a Thursday?) and "do not leave a voicemail". Pretty shady! So I called Amazon, and they said that they cannot help me with getting a refund or having my order shipped again. They told me that I need to contact Shameless. Really? Amazon is responsible for delivering my package to the wrong address! Do NOT order from Shameless because they do not handle their own shipping and Amazon will not take responsibility for delivering their products.
12 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We’ve reviewed your account and noticed that the shipping address was incorrect. We’ve now updated it based on your instructions to ensure your order reaches you correctly.
It’s possible there was some confusion with the phone line. We tested the number, and it is working properly—it accepts voicemail and does not show as closed. Please be sure to call 562-358-5945 if you need to reach us by phone.
We also see that you are currently live chatting with our Customer Service leader. We’re fully committed to resolving your issue as quickly as possible.
Shipping taking WAY too long
Placed an order on February 27th. Still waiting for the items to arrive. They were separated into 2 shipments, one with UniUni and the other with Amazon shipping. Neither can give me any other info other than the order is "in transit" or "a label was created". Meanwhile, you're sending a ton of emails to (1) become an affiliate? and (2) to use a coupon that expires in a few days. I haven't even gotten the darn items yet and tasted them - why would you give me a coupon that expires so quickly? Very frustrated so far - not happy. Hoping to get the items soon. (FYI - I'm in NJ and they were apparently in NY 5 days ago!)
10 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We did experience an issue in February that caused some shipment delays and split deliveries, but we are happy to report that the issue has been resolved.
We would love the opportunity to help bring full closure to your experience. Unfortunately, we were unable to locate an order using the name associated with this review.
Please reach out to us via Live Chat on our website at www.eatshameless.com and ask for Watson, who will personally assist you. Our Customer Service team is available Monday–Friday, 8:00 AM – 5:00 PM PT.
We look forward to helping you and ensuring your concerns are fully addressed.
Unwanted billjng
Mistakenly suckered into a subscription. I’ve sent emails, filled out forms, requested cancellation. They still bill and ship… it’s been over $100 in unwanted, unauthorized charges and the stuff won’t stop. I’m having to file disputes now. Beware ordering.
10 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate you taking the time to share your experience.
Please know we include several prompts during the checkout process to help customers clearly see when they are selecting our “Subscribe & Save” pricing versus the one-time purchase option. That said, we never want anyone to feel surprised by their order, and we will certainly use your feedback as we continue working to improve how this information is communicated.
There’s no need to file a dispute to resolve this. Our support team would be happy to assist you directly. Please visit www.eatshameless.com
and click the Live Chat button at the bottom of the homepage. Our agents are available Monday through Friday, 8:00 AM – 5:00 PM PT, and they’ll be glad to help review your account and assist with any requests.
i ordered a one time shipment
i ordered a one time shipment. They have repeatedly threatened to send more shipments. I have cancelled and cancelled and and they do not stop. this company is a SCAM!
2 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We’d like to clarify a few details regarding your account.
Our records show that you were only charged for one order, and your subscription was cancelled on March 4, 2026. Additionally, we reshipped your original order at no additional cost after it appeared the initial shipment may have been delayed or lost in transit.
If you happened to receive both shipments, please feel free to keep the additional package as a small goodwill gesture from Shameless Snacks.
Our Customer Service Director also reached out to you via email today to ensure everything has been resolved to your satisfaction. Please feel free to reply to that message if there is anything further we can assist you with.
This company commits fraud, stay well away.
People should read these reviews before even attempting to purchase. This is a scamming, borderline criminal company.
They set you up a subscription as default with no receipt - that I can deal with even though it's bad business practice. But the portal to cancel the subscription is glitchy and difficult to navigate. It didn't work on chrome because the submit button is hidden by the bottom menu tab. I eventually managed to get the cancellation submitted on the desktop site and got a pop-up confirming the cancellation 4 days before the next order.
I wake up to find they have charged my card despite this. This is illegal and I will be reporting this as fraud. They can respond to as many reviews they like pretending that the subscription was clear or that it can be cancelled via the portal, and that they can be contacted by chat or email - these are all lies. They do not let you cancel and they do not respond using customer service.
Do not use this fraud company and contact your bank or credit card and report these transactions as illegal.
9 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for your feedback. We’re truly sorry to hear that your experience caused you to lose trust, as that is never our intention.
Please know that our subscription option is presented during checkout with the “Subscribe & Save” offer, and customers must actively select and agree to it before completing their purchase. We also send a 3-day pre-billing reminder email prior to any renewal so customers have time to review or manage their subscription if needed. In addition, customers can manage their account at any time through the customer portal, which is accessible from the “Subscriptions” link on our website. Our customer service teams honors subscription cancellation requests daily.
Unfortunately, we have no record of contact from you to customer service, so perhaps you do not have our current contact information.
You can reach us through any of the following methods: • Live Chat: Visit our website and click the Live Chat button
• Email: support@eatshameless.com
• Phone: 562.358.5945
Additionally, we will have a member of our Customer Service Management Team reach out to you today to ensure your concerns are addressed and that any requests are handled promptly.
top notch customer service
Every interaction has been top notch. They have honored my requests and exceeded my expectations. I have had no issues.
6 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for the kind words and positive feedback. Customer Service stands ready to help should you need anything you can call, email or visit our website for our live chat any time M-F 8AM-5PM PT.
Aggressive
Aggressive, deceptive marketing... they're "on sale" but it's the final sale, ending today. Every. Day. Deceptive check out where they swamp you with offers and it's hard to tell if you've accidently added something....I finally have up and thought I'd ended the transaction, but it went through. Though it's been 9 days and still hasn't shipped. It feels so shady, supposedly a labels been created the last 2 days, but not really.
26 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for bringing this to our attention. We're sorry that happened to you.
We’ve located your account, and our customer service team reached out to you via email today to help resolve what appears to be a stalled or possibly lost order. Please take a moment to review our message. We’ll make sure you’re taken care of and that this gets resolved for you immediately.
Shady customer service
The candies taste pretty good, but I wouldn't order again. I placed a one-time order and *specifically did not click on "subscription" when I ordered*. They signed me up for a subscription anyway and charged me a month later for another order. No matter what the company says, there was no option on their website to delete the subscription status they pushed on me without my consent. That is shady.
It took multiple emails for me to get off their subscription list and get a refund before they sent any more orders out to me.
But the hassle wasn't worth it. I won't be ordering from them again.
25 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for sharing your feedback. We're glad to hear you enjoyed the taste of the candies, but we’re truly sorry to hear about the frustration you experienced with the subscription.
Please know that our subscription options and associated pricing are displayed during checkout and also outlined in the order confirmation email. Customers can manage or cancel their subscription at any time through the customer portal via our website by clicking the subscription link at the bottom of the home page.
That said, we understand how frustrating it can feel if something doesn’t appear as expected, and we’re sorry for the inconvenience this caused.
We're glad our team was able to assist you with canceling the subscription and processing your refund. Your feedback is very important to us and helps us continue improving the customer experience.
Good candy - Extremely poor website and customer service
The candy is good but the website is HORRIBLE. I signed up for a subscription for a discount. They list all over the checkout process that you can cancel or pause at any time through the account portal. When I went to cancel I could not find the button to do. I looked very closely across multiple browsers (and it's a tiny website) but I could not find it. I emailed customer support to have them cancel my subscription and they wasted my time by sending me another email asking if I was "sure". I emailed back I was sure but they never replied and uh oh my subscription payment was processed and shipped. Amazing.
I did eventually find the button a few days later. (I went looking again because support STILL has not replied to my email confirming to cancel) Maybe it was temporarily bugged? Maybe I just missed it? Either way I feel I was tricked. It should have been a lot more obvious, and they should have cancelled my subscription the first time I emailed asking them to.
The checkout process is just absolutely chock full of dark patterns. They make you click through like 10 upsells before finally letting you check out. It's just a very sketchy and absurd website. The candy is honestly good though - just never buy from their website directly.
26 februari 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience on our website wasn’t a positive one.
Please know that you can manage your account directly through the customer portal, including making changes to your subscription. We apologize if the steps to do this were not clear on the site.
We offer a faster way to connect with our support team rather than email. Simply visit our website and click on the Live Chat button to speak with one of our agents in real time—we’re available M-F 8AM-5PM PT.
DO NOT ORDER - SCAM
Just to echo previous reviews, DO NOT ORDER from this company. They buried a subscription in my order which didn't show on my receipt or email. The delivery then turned up over a week late.
Even though I logged into the portal (which by the way they make as difficult as possible with buttons not showing up on the mobile version), cancelled the subscription and got a "Subscription successfully cancelled" message 3 days ago, they have still charged me. Of course their customer service is non-existent and does not respond either by email or chat.
In short, if you order anything from them, they will sneak in a subscription, make it extremely difficult to cancel with their glitchy, hard to navigate "portal", and even if you do manage to cancel they will continue to charge you. These unauthorized charges constitute a scam and it seems the only way is to report the charges as fraudulent to your bank.
5 mars 2026
Omdöme utan inbjudan
Svar från Shameless Snacks
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration it has caused.
Please know that our subscription options, including the discounted pricing associated with them, are displayed during checkout under our "subscribe and save" pricing model. We also send a 3-day pre-bill notification to give customers time to review and manage their subscription before any renewal is processed. That said, we understand how frustrating the whole experience has been for you.
Please know we are currently reviewing and auditing the entire customer experience to ensure everything is as clear and transparent as possible from start to finish.
At this time, we were unable to locate an account under the name shown in this review. If you would like us to investigate and address your concerns, please reach out to us via live chat on our website Monday–Friday, 8 AM–5 PM PT, and ask for Watson. I will personally ensure your concerns are reviewed and resolved.
We appreciate the opportunity to look into this and make things right.
Detta är Trustpilot
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