Eatlean Protein Omdömen 623

I’ve shopped with eat lean online for years, the product is amazing for my nutrition and tastes good too. Unfortunately I’m done with them. There is nearly always a problem, missing items, mouldy cheese, and it takes an age to get sorted. My last order contained several packs of snack cheese and several packs contained at least one completely mouldy snack. I’ve e mailed 5 times and filled in the quality form but no one has bothered to reply. Yesterday I received 2 huge boxes in the post Each huge box contained 1 pack of snack cheeses. It would be funny if it wasn’t so bad. Reluctantly, I’m out.

Ordered a few times from this company and every time there's an issue. I've had the order take weeks despite paying for express delivery, I've had the wrong order arrive, I've received an order that I didn't order (that was free so that ones ok) I've had them dispatch on a Friday and it not turn up til Monday because they don't use a guaranteed 24hr service (royal mail tracked24) so it was inedible, and worst of all I've had 2 orders arrive with no cool blocks/ice packs inside which meant the products were inedible because they'd been out of refrigeration for over 24hrs.
The products are decent but I'll buy them from the supermarkets instead. The customer service is non-existent, I really don't know how they are still in business.

Mouldy items arrived in an order, and despite sending several inquiries to customer service, I received no response.

Nice when everything runs smoothly but when something goes wrong Don't expect any contact or help THEY WILL JUST IGNORE YOU
Royal Mail Have messed up and sent my 10 blocks of cheese to the wrong delivery office, They re routed it back to the original DO and its now sat a sheffield mail center awaiting to be transported to chesterfield delivery office, This cheese has been in transit 4 days now and there is no chance it will come today as its still at the sheffield mail center,
I have contacted Eatlean via email and through their website and it's as though they can't be arsed to help, i will await the arrival of my sweaty cheese then what, i can't return it as no one replies, Really unhelpful at Eatlean at Laurels Farm, well this will be my last order and will find an alternative.
UPDATE
Pascale contacted me on Monday 23/06/2025 was really helpful and said a new order would be shipped out to me well the replacements arrived 24/06/2025
Delay in contact from customer services but the replacement came the next day with a free bag of cheese bites.

No one expects low fat cheese to have much flavour, but instead of just running with it they've tried to disguise the inherent blandness by cramming it full of salt. Also no good for grilling as it doesn't melt, it just hardens. OK for salads and sandwiches but not much else.

Love the bars and the grated cheese. Great taste and great macros.
There was a problem with one of the slices packages but they replied and refunded very quickly.

Ordered on the 15th may, still not dispatched, very disappointed in this company, ignoring my emails, but very quick to take your money, I will not be buying from this company again 😡

I ordered from this incompetent company over 2 weeks ago. My order was apparently dispatched on the 8th of May. (12 days ago). Customer services finally stopped ignoring me a few days ago, promised it was lost and they'd reship it. Came back again and said no we'll send it next week now. Yesterday I was contacted and provided with a tracking number.

Guess what tracking number it was? Of course the exact same one I was provided with on the 8th and customer service won't reply again.

Don't order from this company unless you want to throw away your money and subsequently be ignored or lied to.

The cheeses are really good, but the delivery management is one of the worst I’ve ever seen. This is the last time I’m buying from the website — it’s better to just get it at the store

Order was shipped on a Thursday and then delayed in transit so did not arrive until the Monday. Contacted customer services to explain that the goods had therefore arrived warm, and they promptly replaced everything that should have arrived cold. Cannot fault their service, was handled very quickly and professionally.

Truly delicious cheese, poor communications, terrible delivery service. So sad, I'm afraid we might lose them if they don't get better management.

Grated cheese doesn't go out of date until 9th April (today is 22nd March), just opened and tipped on to food and all underneath was mouldy. Absolutely disgusting. Worst still is this isn't a one-off, this has happened to is before on a different batch, we just assumed it has maybe been stored wrong in the supermarket but this appears to be a theme with this company. Avoid!

Purchased cheese and it was covered in black mold spots… twice…very disappointing.

I'm shocked at such low reviews on here!
This cheese is amazing with no compromise on taste. The stats are outstanding. I buy it in bulk all the time, It goes with everything and I love it.. WIERD PEOPLE!

Received cheese slices covered in mould. Contacted customer service by e-mail on 25 Jan and 3 Feb but have still not received a response. I’m left with no alternative other than to contact trading standards and my payment card issuer for a refund. Very disappointed.

Mouldy
3 orders, all mouldy. Customer service takes weeks to reply. If I could give it zero stars, I would.

My first order came and half of the order was mouldy, the original blue packet, i ordered the mature cheese for the second half of my order.

I ordered again in December 2024 and realised that i hadnt checked to see if they had been using the new bill gates cow fart additive, I emailed them and was ignored, I emailed them again and asked if they used a dairy product with Bovaer in it and if they did could i cancel my order, l eventually got a notification to say my order had been cancelled.

(this review has been edited, im an honest woman and have re read the email and i was wrong, my eyes saw what they did and my brain misinterpreted the reply entirely. I make a full unreserved apology for this harsh judgment i have to admit when i am wrong. However, i stand by my complaint about the box of cheese that was delivered. Its a disgrace!)

Not long after, my order actually arrived. As i unpacked it to empty the box and make it small enough to fit in the recycle bin I noticed one of the packs looked an off colour (I ordered 9 packs of mature in the yellow packet), i opened the pack out of interest and sure enough the pack was completely green and mouldy, then i checked the date and found that this packet was dated 18/10/24.......! I ordered late in december. I checked the other 8 blocks to see that 6 of the 9 packets were all dated 18/10/24 and only 3 had a date in early 2025.

My issue here is .....did they knowingly send out of date cheese for the order i placed (I mean who does quality control) OR was this order sent out with malicious intent because i find 6 mouldy out of date blocks of cheese can not be a mistake.

Clearly when making this cheese more protein rich they have to allow other things like shelf life to slide. After reading some reviews on here the mouldy cheese issue isnt isolated to just me!

What say you Eat Lean??? Did you send the out of date blocks deliberately because i wanted a refund OR are you so incompetent that you send out 6 out of 9 out of date blocks ????? Company should be closed down in my opinion!!!!

I also have photos of the cheese, the mould from both orders and screenshots of ALL communication!!

Had ordered previously without issue, however this time I was massively short delivered, contacted customer services about sending the missing items or processing a refund, had no response. At this point it is just theft.

I love the EatLean products. I’m on a seriously reduced fat diet and desperately miss real cheese - this is a a close as I can get to the real thing. The cheese blocks make a very passable and healthy alternative to cheese sauce

A slight hiccup with a recent order (one missing item) was responded to within 24 hours. Shipping was very quick on the main order, too.

I understand people here have had less positive experiences with customer service and I suspect that’s what drove them to leave a review. I also get that EatLean are not always coping with demand and customer service seems to slip. But so far I think they are doing their best. I’d recommend them, despite the glitches.

Very very good but the cheese slices get stuck together and can't take them off seperately. If they can do plastic between one slice and the other, it would be much better to use. Thanks