Snippy Customer Service + Charge Despite Cancellation
I signed up for a free trial and canceled shortly after because the website was glitchy and didn’t seem like a good fit for my classroom. Despite canceling, I was still charged and had to cancel a second time.
A few minutes after canceling for the second time, I emailed the company to request a refund, noting that I would otherwise dispute the charge with my bank. Customer service denied that my initial cancellation had occurred (which I understand could have been due to a system glitch), but I was disappointed by the tone of their response. I was described as “dishonest,” “misrepresenting,” and “threatening,” without any attempt to ask clarifying questions or understand the situation. Instead of engaging constructively, they made assumptions and resorted to name-calling. Ultimately, the situation did not escalate to the point of requiring a dispute with my bank, but the experience left a very negative impression.
To their credit, they did issue a refund quickly, which I appreciate– that’s the reason for 2 stars instead of 1. I also later learned they have a 30-day money back guarantee, so I would recommend reaching out to them directly before disputing any charges. Bank disputes hurt small businesses, which I also didn’t know.
As a busy person, I didn’t have time to dig into policies or realize this was a small business, and the unexpected $50 charge was significant for me. I’m glad it was resolved quickly, but the interaction itself felt unprofessional and could have been handled more respectfully.
I wasn’t planning to leave a review, but the customer service experience prompted me to share. I wish this had been a smoother experience.








