Easybook.com  Omdömen 533

I recently booked a bus ticket through Easybook, which was advertised as refundable. However, when I requested a refund, I was informed that it could only be processed if requested at least 24 hours before departure. The issue is, this 24-hour policy was not clearly stated in the terms and conditions, nor was it made apparent at the time of booking.

Despite reaching out to their support team and explaining that the refund conditions were unclear, my request was still denied. They failed to provide a valid explanation or sufficient justification for the refusal, which felt unfair and misleading.

The lack of transparency and refusal to honor the refund, despite the misleading terms, is extremely disappointing. I strongly advise anyone considering booking with Easybook to double-check their terms carefully, as their policies seem to change without proper notice.

I hope Easybook reviews their refund policies and communication to ensure better customer service and avoid further confusion.

I booked a bus to Singapore, payment was successful but they didn't give any booking summary or eTicket. Only can email or WhatsApp and nobody answering..... No live agent, no number to calls.... I'm very disappointed with their service and I will never ever buy any tickets from easybook and will not recommend them to anybody. Service sucks!!!!! Now my ticket should be tomorrow morning and I still don't have any booking summary or ticket. How am I going to take bus tomorrow now 9.30 pm already, I'm trying for few hours... No reply no nothing at all! At last someone reply and tell me the booking was unsuccessful due to no booking confirmation issue. And they simply cancelled my booking and said refund will take 4-5 weeks... I am really disappointed and please avoid this company to buy your tickets. I've read others review almost all still didn't received their refund. You know how hard is the situation for people due to your incapability of handling this issues??

I wrote on 26/ 12 on my bad experience with Easybook which it replied today. I do not know how to put our conversation in 1 place, so I have to reply Easybook as follows.

Dear Easybook,
Your boilerplate reply is very disappointing. Let me point out the opportunities for improvement for your company and customer service.
1. You should not assume we did not communicate with your Easybook.com/ contact. I believe most of us did not get reasonable responses from them and therefore share our experiences here so others will not suffer the same fates. You should take the initiative to find out from your customer contacts about what transpired rather than burden us with having to make fruitless contacts again.
2. Apparently, you and your customer contacts are departmentized rather than to work as a team. There is no one to coordinate and responsible for customer satisfaction.
3. If you do not take our feedback as opportunities for improvement, then your customers will keep quiet and bring their business elsewhere. Some will share their experiences with their friends. Some companies take customer feedback as golden nuggets as they bother to highlight the companies' weaknesses back to them. Such far sighted companies will therefore improve their operations. Do you think you are contributing to your company's sustainability if feedbacks are just brushed aside?

Terrible platform !! Scammer

Don’t buy their voucher,
Initially it say only for Super nice coach which I always take and subsequently they change the Terms to ONLY can use for CITY HOLIDAY EXPRESS which you hardly find a trip from the coach provider.
Don’t waste your money !!
It’s a totally scam!!
I hve many unused voucher which the customer service only tell me that their company reserve the right to change the terms anytime !

Please don’t buy the voucher !!
Please don’t buy the voucher !!
Please don’t buy the voucher !!

And similar to the other comment, I have experienced bus trip cancelled without inform me , and this platform simply DONT care too !

Would rate 0 if can. Made a $366 ferry booking with you and just because of your internal failure/issues now I have to wait 4-5 weeks on a refund? Not even confident I will be getting it judging from your reviews. Thanks for spoiling my birthday plans! Please stop scamming your poor customers!

Using Easybook is a gamble. They are just a middleman and don’t anything - just book your ticket. So, whether your trip is smooth or disastrous depends entirely on the provider. Unfortunately, they seem to take no responsibility when things go wrong.

I booked a Billion Stars bus from Butterworth to Melaka, scheduled to depart at 10:30 AM. After 45 min delay, still no bus. When I asked station staff where my bus was, they informed me it hadn’t even left Penang yet. We were eventually picked up at 11:45 AM and arrived in Melaka nearly 5 hours late.

Despite Easybook collecting my phone and email during booking, I received no updates or warnings about the delays. The bus was also nothing like the one advertised on their website. When I contacted customer service they washed their hands of responsibility at lightning speed.

Easybook’s website is functional and easy to use, but they need to take more responsibility for the services they promote. They should hold bus operators accountable by ensuring punctuality and quality through stricter oversight. Since they collect so much passenger information, why not use it to inform customers about delays? Simple measures like these could make a big difference.

I've had some good experiences, but again, this is down to operators, not Easybook. When something goes wrong, Easybook just washes their hands. If they took some responsibility, they could be a good company in an environment or tragically bad ones.

How safe is it to book bus from sg(yishun)- malacca(hatten)? Im worried after reading all the bad experiences. Thought of booking the bus from sg(yishun) to malacca(hatten).
Is it safe to book from easybook?

Book train ticket from Singapore to JB and JB back Singapore via Easybook app. Ticket pending not confirmed and easybook say will refund due to system issue. 4 month pass still have not received any refund. The customer service officer will keep saying that that are processing the refund.

They knowingly and blatantly lie about the arrival time and lure customers into booking subsequent trips that are then impossible.

I booked a SIN-KL return bus ride. The SIN-KL bus did not arrive and I asked for full refund. Easybook is irresponsible and did not assist to get the refund. I had to contact the bus company and they simply ignore all whatsapps call and emails. Actually I do not think they deserve any star. Terrible. Will never buy any tickets whatsoever from them.

I am extremely dissatisfied with my recent experience with Easy Book's customer service. Despite my efforts to resolve a dispute amicably, the customer care team refused to provide a refund or other solution, citing their terms and conditions.

I feel that the customer service team wasted my time by failing to provide a meaningful solution. Instead, they relied on the company's terms and conditions to deny my refund request.

I am disappointed to note that Easy Book prioritizes profits over customer satisfaction, using their terms and conditions to the disadvantage of customers. I hope that the company will take steps to improve their customer service and prioritize customer needs in the future.

Easy book please do not ask me contact your customer service anymore.

*Scam Alert: Beware of Easy Book Voucher Trap/ SCAM Money*

I saw one guy Jason commented on this Easybook voucher trap, YES, it a trap, it was scam money. I saw the reply from Easybook under the comment there, tell you to contact them right? I the one contact them but they just use excuse for NO REFUND policy, term n con etc. Try to seek for help on CASE / CCCS guys, even SGD1 also should not let this mother sucker suck our money

Sucks platform! Sucks bus company! Sucks service provider! Everything just sucks for this. I’ve book a bus with timing of 10pm, and yet waited for more than 1 hour. Which don’t even know when the bus will be arriving now! We are waiting at the Oxley BizHub with no counter, no service, no people incharge which can check with. Please don’t book bus tickets from this platform abs bus company (Billion) ever!

I have booked and paid for the bus tickets to Kuala Lumpur. However I didn’t receive booking confirmation, and all the customers hotline and WhatsApp are unavailable. Terrible!

I went to terminal bus at Larkin Johor, and Sungai Petani Kedah, there is no direct boarding such thing, must buy the boarding QR ticket. So don't cheat people by using this DIRECT BOARDING. I've inform the staff there, they said no such thing, still need to buy the QR ticket. Hope you can remove this DIRECT BOARDING system, Don't misleading !!!!

Easybook ein einziger Betrug.
Ich habe 2 Busfahrten eingegeben, daraufhin buchen bestätigt. Dann erschienen diese Voucher, da ich dachte die Voucher sind für diese Touren habe ich die bestätigt. Im Nachhinein erfährt man das der Voucher nirgends anwendbar ist. Eine Erstattung gibt es nicht. Pech gehabt.
2. Reaktion von Easybook:
Easybook-Gutscheine sind nicht erstattungfähig.
SO EINE WITZFIRMA!!
Falls eine Sammelklage zustande kommt, ich bin dabei!

It seem that most of the people here were same as me, scammed by this easybook. Let's report this scam company together, the voucher can't be use anywhere. Whoever wish to report let me know too.

As an elderly (not tech savy first timer user, I tried to book my bus seat to Hatyai and use their first timer discount. There is no place for me to type the 'new user' code. Instead vouchers flash out. So I thought that is the discount voucher and I paid, thinking that I am paying for the trip. When I realized my mistake 5 minutes later, I called my bank to stop payment but it was too late. The next day, I contacted easybook but they refused to refund. They would not even transfer the amount to my easybook wallet. What is worst, is that the vouchers are applicable to only certain limited transporters which I have no use of. So guys, beware of them. Money out and there it goes.

Very disappointed with this Easybook. I just purchased the easybook voucher on 5th Nov 2024 for the trip on 7th Nov 2024. While purchasing the voucher, I tried to find the list of the transport companies which work with them and unfortunately, I can't see the list and I thought it will be many transporter companies are with them. thus, I continue the purchases. After done the purchase, I started to book the ticket and only knew I couldn't use the voucher as there is only City Express is with them. I contacted the service center and they told me the city express has withdrawn. i request to refund of the money and they refused and told me the voucher is valid for 2 years. I feel cheated and got scammed as to why easybook can continue to allow the consumer to purchase the voucher and there is no transporter with their program/campaign. Why does the consumer have to pay first and wait for your company to find the transporter to join your program? this is so unpleasant way to run the business. i strongly still request Easybook to look into this and refund full payment.

Easybook is a stupid website that makes easy dump, become difficult. Refund amount is just for ticket price. Refund Protection amount is not refundable. IF YOU HAVE ALREADY COLLECT THE REFUND PROTECTION MONEY, THEN YOU SHOULD MADE THE REFUND PROCESS 3-5DAYS NOT ASKING FOR 4-5WEEKS...