Easybook.com  Omdömen 533

Booked ferry tickets to Batam yesterday. Just realised in the order summary that the details of the passenger was not correct. Emailed them and WhatsApp them and both said that their agents are not around and after i messaged them again they just ignored me. You take our money but you don't provide service? WOW!

Rubbish company. I selected my trip from 1st Sept to 3rd Sept and the searches came out. I selected my departure and arrival timing and paid. However after I paid and got the summary, I realise the date was changed to 1st Sept to 2nd Sept even though I selected 1st Sept to 3rd Sept at Step 1. Immediately contacted the company but they told me their website was fine and since it was fine, they are unable to do a change of date for me and brushed me off. What kind of customer service is it? Definitely not going to be using this platform to book anymore and definitely will recommend people to stop using it too

the worse platform ever! i pay extra for the flexibility of cancellation and they told me they need to take 1 to 2 weeks to review my cancellation when the trip is just this week?!!!!!!!!! DONT PURCHASE FROM THEM! THIS IS JUST PURE SCAM!!!!!

DO NOT BUY easybook discount vouchers and they will send all the invalid codes after purchase.

They hide the statements in terms and conditions with small fonts, only can use for selected bus operators from one way only. NOT WORTH IT AT ALL! Feel cheated.

I wish I could give it even lower rating as my ticket was protected by full refund policy yet they are refusing to refund me. Absolutely scamming away. Never ever use this site.

Avoid this company at all costs. We booked a bus JUNE 29, we were all packed and ready to go and when I text the company they said it was holiday so therefore they were not going to take us. We emailed easybook asking for refund (plus we lost our second bus and had to stay one more day in malang, no one is gonna cover that cost im sure).. anyway, they told us to wait 4 weeks so I can get my refund. Is August 20.. I keep sending them emails about it and they keep answering “wait 24h we will get back to you”.. Worst customer service.

I booked 3 seats in Moraza Express from Kuala Terengganu to TBS, it was a VIP coach worth RM 47 per pax. At last the bus was breakdown and replaced with another bus from different company. There was no email received on this replacement. Or there is no details updated in the digital pass screen on the breakdown, and replacement. We kind of lack of information and have to rush to the counter for further details and was charged RM6 additionally. Also the replacement bus was from Ayu holidays, a normal express bus with clumsy congested seating space. Not at all comfortable for 6 hours journey. Money paid for VIP coach but replaced with low maintained express money. Service is not worth the money paid

TERRIBLE! Bad experience with your service!. 30 minutes before boarding you tell passengers the bus is broken (Tun Aminah Bus Station) and you have to buy new ticket which not available anymore!

rubbish system! I search Larkin Terminal via their website, then the result come out with not relevant departure point which is Tun Aminah?

I didn't check the departure point since I have used the filter function. In the end they not allowed to change the ticket after purchase within 5mins.

Hello, both of them have half an hour distance if by car!

Funny then why you guys provide the search function to exact departure point and the result with not accurate at all?

I will go for other booking service platform in future. since not only this rubbish platform.

Rubbish service, booking 5.30pm and your wrbsite is confirmed the time, but go to bus station they saying u giving the wrong information become 6.30pm, but u ignore us for changing the correct information! Wish u bankrupt as soon as possibe

Me and another passengers get the same seat and they just said this bus is free sitting. This kind of situation already happened twice !!!

I could rate them 0 if I could , this company is a real Scam with hidden charges and fees they don't display at the time of booking , avoid at all cost . Extremely diasapointed , how people can work for a scam company like that , thief , scam company that nobody cares about the costumer rights . AVOID

Booked ferry tickets, and payment was already made. However, there was no order summary received. Went to multiple channels of customer service, however nobody responded even hours after the transaction. Do not trust this platform - they will just take your money and not even provide refunds as there is no one that is rectifying the situation. Daylight robbery at its finest.

I had willingly paid an additional SGD10 per person to modify a booking and I was aware of their procedures, so I agreed to a total payment of SGD30 for the alterations. They requested payment in order to proceed with the changes, but when I reviewed the amendments they quoted, I noticed they included information from our other bookings. Therefore, when I submitted the proof of payment, I promptly pointed out their mistake. To my surprise, they confidently informed me that they would only consider my initial request even though they had not yet provided the booking confirmation. They said if I wanted to make further modifications, they would charge an extra SGD15 per person.

Clearly, the error was on their part, and they subsequently sent another message via WhatsApp asking me to disregard their previous communication. However, what shocked me was their refusal to entertain any amendments prior to making the changes, even during the discussion phase. In most cases with other businesses, when making a booking or requesting changes, customers can inform customer service about any necessary corrections before the changes are made. Unfortunately, this was not the case here. Fortunately, I had entered the correct information when initially making the request. However, I cannot fathom this happening to someone else, and it truly feels like an unfair and deceptive practice. It's truly a daylight robbery!

Consequently, I had to revise my rating and I strongly advise everyone against using their questionable service.

Updated:

I was informed later by Easybook that the amendments were not approved by the ferry operator and hence they told me to walk in and make the changes myself with Horizon Fast Ferry. Hence I went down to Harbourfront and even emailed the company and messaged their Batam counterpart to make the changes successful.

After the successful changes, Easybook shamefully portrayed themselves as the 'agents' who had invested all their effort and helped me with the amendments.

There was an issue that arose due to the misinformation provided by the ferry operator, Horizon Fast Ferry, which led to a long dispute with Easybook. However, this would not have happened if Easybook provided efficient customer service in the first place. Their inefficiency and their fickle service contributed to the entire horrible experience.

Easybook really did not make the entire booking experience easy!

I would give them 0 stars.

Don't book with them
They charge you and they won't refund you even if they did a big mistake!!!
Such a bad company

VERY BAD COMPANY!
I purchased my ticket but didn't get the order summary even until the next morning. so I had to purchase a new ticket. But they refused to refund me when I was told that I have actually bought two tickets and yet they dont even want to reply my message！really bad experience！！hardly recommend stop using easybook！！！！

Worst app. I took the insurance from the app. After my luggage stolen, I cannot claim insurance. The company n drivers are irresponsible. Regret abt the bus and the app. No use purchase tickets from this app. Then what for ask to take the insurance.

Irresponsible booking platform. Bus booking payment made via EasyBook. Easybook didn't issue order summary despite waited for an hour. As there was only last seat available, customer has to make another booking and payment and received order summary for the second purchase. Didn't receive first order summary even the next day. Requested for refund but EasyBook refused refund, claiming that bus company does not allow refund.

very unreliable system! I purchased my ticket but didn't get the order summary even until the next morning. so I had to purchase a new ticket. But they refused to refund me when I was told that I have actually bought two tickets.

Subject: Extremely Disappointed with My Bus Ticket Experience

Date of Travel: June 22, 2023
Destination: Hentian Duta to Teluk Intan

I feel compelled to share my incredibly frustrating experience with the bus tickets I purchased for my recent trip from Hentian Duta to Teluk Intan. Unfortunately, this review is far from positive, as I encountered several significant issues that greatly impacted my travel experience.

First of all, the booking process itself was an absolute nightmare. The website was clunky and difficult to navigate, causing unnecessary frustration and wasted time. I encountered multiple errors and glitches during the booking process, leading to confusion and uncertainty about whether my reservation was successfully made. It is unacceptable for a company to have such a poorly designed and malfunctioning online booking system.

To make matters worse, the bus I boarded was in a dilapidated condition. The seats were uncomfortable, with torn upholstery and insufficient legroom. The overall cleanliness of the bus was subpar, with litter scattered throughout and unpleasant odors lingering in the air. It was clear that the bus hadn't been properly maintained or cleaned, which is completely unacceptable for a service that customers pay for.

The impact of these issues was significant. Not only did I feel like I had been overcharged for a below-average service, but the entire experience was marred by discomfort and a lack of basic hygiene. The excessive pricing and poor conditions of the bus made this trip an unpleasant and regrettable one.

I would strongly urge the bus company to reassess their pricing structure and align it with fair market rates. Additionally, a complete overhaul of their online booking system is necessary to provide a smoother and more user-friendly experience for customers. Finally, it is imperative that they invest in the maintenance and cleanliness of their buses to ensure a comfortable and hygienic journey for passengers.

I sincerely hope that this review serves as constructive feedback and encourages the bus company to make the necessary improvements. As a traveler, I believe it's essential to share both positive and negative experiences, and unfortunately, my experience with these bus tickets was far from satisfactory.