They are doing everything right! They respond to an inquiry almost immediately….. they really put the customer first! First time ordering from them and I’ll continue to do so and will spread the wo... Se mer
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I highly recommend these cases. They are good quality and appealing to the eye. Make sure you order the correct size it’s very easy to select the wrong size when ordering. Customer service is excel... Se mer
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Horrible experience. Over 3 weeks for the company to process and drop the item off at a USPS facility for an order that I paid for on Nov 9th. It has been just shy of a month now and still nothing. T... Se mer
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By the time I received my order, my phone ended up being replaced under warranty. I was unaware that with this warranty claim, I would receive a model newer than the model I purchased a case for. I re... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to EASY-CASES on Trustpilot! At EASY-CASES, we're dedicated to providing a seamless ecommerce experience, offering an extensive array of intriguing and top-notch phone cases. Our commitment lies in ensuring reliability and utmost customer satisfaction every step of the way. Driven by our fervor for ecommerce, we strive to translate this enthusiasm into a flourishing online platform. Our primary aim is to present you with a diverse collection of phone cases that resonate with your preferences and style. Constantly enriching our website with pertinent and valuable content, we aim to cater to the needs of all our visitors. Your unwavering support and affection serve as the fuel propelling us towards continuous enhancement, ensuring we deliver nothing short of excellence in both products and services. Thank you for choosing to explore our platform on Trustpilot. We sincerely hope your experience with EASY-CASES exceeds your expectations and leaves you thoroughly satisfied. Warm regards, The EASY-CASES Team
Kontaktuppgifter
6 Halcomb St, N1 5RF,, London , Storbritannien
- support@easy-cases.com
- easy-cases.com
3,7
Medel
69 omdömen
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Svarar vanligtvis inom 1 månad
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The customer service is outstanding
The customer service is outstanding. They replied to my concern within 24 hours. I was given a resolution and I am happy with it.
10 januari 2025
Omdöme utan inbjudan
Svar från Easy Cases
Thank you for your kind words! 🌟 We’re thrilled to hear that you had a great experience with our customer service team. Resolving concerns promptly and ensuring your satisfaction is always our top priority. We’re glad we could assist you and look forward to serving you again! 😊
Best regards,
Easy-Cases™ Team 📱✨
Svar från Easy Cases
Thank you for your feedback! 🌟 We're glad to hear you found the purchase process easy and were happy with the product and delivery time. Your satisfaction means a lot to us, and we look forward to serving you again! 😊
Best regards,
Easy-Cases™ Team 📱✨
Super cute iPad case and great quality
Super cute iPad case and great quality. I appreciated the company’s communication as well when I thought my mail carrier lost it before it was delivered. I’d totally buy from them again.
7 januari 2025
Omdöme utan inbjudan
Svar från Easy Cases
Thank you for your lovely feedback! 🌟 We’re so glad you love your super cute iPad case and appreciated our communication throughout the process. Customer satisfaction is our top priority, and we’re thrilled to have exceeded your expectations. We can’t wait to serve you again in the future! 😊
Best regards,
Easy-Cases™ Team 📱✨
Just received our order
Just received our order. I accidentally ordered the wrong iPhone case and customer service was fabulous. Immediately responded and took care of the situation. So accommodating .
Will for sure order again. Awesome
27 december 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you for your amazing review! 🌟 We're thrilled to hear that you were happy with our customer service and that we could resolve the issue quickly for you. Your satisfaction is our top priority, and we're so glad we could help. We can’t wait to serve you again in the future! 😊
Best regards,
Easy-Cases™ Team 📱✨
Worst company Ever……
Worst company ever! They’re in the Zulu So they can scam you and think they can get away with it. Bought an Apple Watch band 5 weeks ago. It literally fell apart, I paid $50 for it so not cheap. I would assume their cases are just as bad. I contacted the company and was told by this nasty girl that if I wanted a refund, I would have to return the crappy band and also pay for shipping from the us to the uk! That’s just what I want to hear; thst in order to get my $50 back, I have to spend $20 more on postage! Or, they would send me a replacement free of charge! Whst makes them think I’d want another shoddy watch band. Ugh, never again!
13 december 2024
Omdöme utan inbjudan
Svar från Easy Cases
Here's the updated response with the correct support email:
Dear Michele,
We are truly sorry to hear about your experience and any inconvenience caused. At Easy-Cases, we take quality and customer satisfaction very seriously. After reviewing your case, we can confirm that your refund has already been processed.
We regret that the Apple Watch band did not meet your expectations, and we understand your frustration regarding the return process. Please know that offering a replacement or requiring the return of the item for a refund is part of our policy to ensure fairness and maintain high standards. However, we value your feedback and will use it to improve our service moving forward.
If you have any further concerns or questions, feel free to reach out to us directly at support@easy-cases.com. We're here to assist you and hope to regain your trust in the future.
Sincerely,
The Easy-Cases Team ✨
Svar från Easy Cases
Dear Maria,
Thank you for your lovely feedback! 🌟 We're delighted to know you find the case beautiful and perfect. Your satisfaction is our top priority, and we're so glad you’re happy with your purchase!
If you need any assistance, feel free to reach out. We look forward to serving you again at easy-cases.com!
Warm regards,
The Easy-Cases Team ✨
I made a mistake ordering the wrong…
I made a mistake ordering the wrong color for my iPhone 15 pro case and Easy Cases were very attentive to help me on this matter. They promptly answered my emails and they were so kind to send me the correct color free of any charges. I was happily surprised for them to handle my situation this way. I also was allowed to keep the wrong item I ordered.
1 december 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you so much for sharing your experience! 🌟 We're thrilled to hear that our team could assist you and turn things around. At Easy Cases, customer satisfaction is our top priority, and we're glad we could provide a resolution that exceeded your expectations. 😊
Enjoy your new case, and please don’t hesitate to reach out if you need any further assistance. Your kind words mean the world to us! 💌✨
Best regards,
The Easy-Cases™ Team
Horrible experience
Horrible experience. Over 3 weeks for the company to process and drop the item off at a USPS facility for an order that I paid for on Nov 9th. It has been just shy of a month now and still nothing. The alleged 8-12 days shipping is not the case. I guess this is to be expected in a company dealing in counterfeit merchandise. Needless to say, reported and disputed.
2 december 2024
Omdöme utan inbjudan
Svar från Easy Cases
We’re very sorry to hear about your experience and understand your frustration. After reviewing your case, we found that your tracking number is 9200190374179000216177, and USPS has marked your item as delivered on December 2, 2024, at 4:44 pm to MAITLAND, FL 32751.
If you haven’t received your package, we kindly recommend contacting USPS directly to locate your item. Additionally, we’ve already processed a refund for your order, meaning you’ll receive the item free of charge once it is retrieved.
We sincerely apologize for any inconvenience caused and hope this resolution helps make up for the delay. If you have further questions or need assistance, don’t hesitate to reach out.
Best regards,
The Easy-Cases™ Team
Great company
Great company, great products, and the communication Is Great!!
2 december 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you love our products and had a positive experience with our communication. Your support means the world to us, and we're always here to ensure you have the best experience. 🌟💼
If you ever need assistance, don’t hesitate to reach out!
Best regards,
The Easy Cases Team 🌍📱✨
I still haven’t received my order that…
I still haven’t received my order that I placed a few weeks ago, I have been told by customer service that they are resending a new one,— hopefully will receive it in the next 8 to 10 days. If not, I would’ve had a very poor experience with this company.
11-23-24: finally received my order, and I absolutely love my Gucci phone case—great quality, worth the wait!!
19 oktober 2024
Svar från Easy Cases
Thank you for sharing your experience. We sincerely apologize for the delay in receiving your order. We’re committed to resolving this and ensuring you receive your package within the promised time frame. If there are any further issues, please don't hesitate to contact us—we’re here to make it right.
Regards,
Easy-Cases Team
Terrible delivery service
I ordered my wallet on October 23. It was shipping out of Jamaica, New York to Connecticut, which is the next state over. It departed from Jamaica New York on October 25 and I still have not received any update shipping information and it is November 1. When I contacted the customer service I got a canned response back. I know this because I emailed them twice. Obviously they sendthis response to everybody. I’m still waiting for my delivery and if I don’t hear within the next couple of days, I will contact my credit card and have them credit my account. this is an update on my case. I finally received the item, but it was not as described on the website. When I brought it to the company’s attention they told me the picture was the accurate description. When I responded. This was false advertising. They tried to offer me a free gift and have me pay for the item, I responded I would be contacting my credit card company and they said I could ship back the item at my expense. I told them that was not acceptable and I would be receiving a credit from my credit card company. I did receive a credit however I will not be ever ordering anything from this company .
30 oktober 2024
Omdöme utan inbjudan
Svar från Easy Cases
We sincerely apologize for the frustration and inconvenience caused by the delay in your delivery. This is not the experience we want for our customers. Please rest assured that we are actively working to resolve this issue and ensure your order reaches you as soon as possible.
We understand your concern about the responses you received, and we will review our communication process to better address individual cases. Thank you for bringing this to our attention, and we truly appreciate your patience while we resolve this matter.
Regards,
Easy-Cases Team
great iPhone 16pro cases
great iPhone 16pro cases...prices ok....good international shipping...very discreet package...will come back soon for another wonderful cases
14 oktober 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you so much for your kind words about our iPhone 16 Pro cases! We're thrilled to hear that you’re satisfied with the quality, pricing, and our international shipping service. It’s great to know you appreciated the discreet packaging as well.
We look forward to welcoming you back for your next purchase. If you have any questions or need assistance in the meantime, don’t hesitate to reach out to us at support@easy-cases.com.
Best regards,
Easy-Cases Support Team
My case arrived just as describedI got…
My case arrived just as describedI got so many compliments
21 september 2024
Svar från Easy Cases
Thank you for your wonderful feedback! We're delighted to hear that your case arrived just as described and that you've received so many compliments on it.
If you have any questions or need further assistance, feel free to reach out to us at support@easy-cases.com. We appreciate your support and look forward to serving you again!
Best regards,
Easy-Cases Support Team
Pretty as the picture
The back case is as pictured, beautiful. But the front case is very thin and loose. This case is for fashion, not for protection.
20 september 2024
Svar från Easy Cases
Thank you for sharing your feedback on the back case! We're glad to hear that you find it as beautiful as the pictures. We appreciate your honesty about the front case, and we understand that it might feel thinner than expected. Our cases are designed with style in mind, but we’ll share your comments with our team as we continue to improve.
If you have any further suggestions or need assistance, please reach out to us at support@easy-cases.com. We're here to help and value your input!
Best regards,
Easy-Cases Support Team
Love the Louis vouiton
20 augusti 2024
Svar från Easy Cases
Thank you for your review! We're thrilled to hear that you love the LV item from Easy-Cases. Your satisfaction means a lot to us! If you have any specific features you enjoyed or any suggestions, we’d love to hear more. Happy shopping!
Best regards,
Easy-Cases
Not lux looking, emblem discolored
Shipping was great and the iPod Pro case is cute, decent quality and fits nice. The issue is that the “GG” signature emblem looks tarnished and orange color versus bright gold as depicted in advertising and pictures. The discoloration makes it look cheap and definitely not “lux” as advertised. The gold chain that is attached to the side is the correct gold color which highlights the discoloration. Left with disappointment.
14 september 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you for your feedback. We’re glad to hear you enjoyed the shipping and found the iPod Pro case cute and well-fitting. However, we’re sorry to hear about the issue with the “GG” emblem not meeting your expectations. Your experience is important to us, and we will definitely look into this matter to ensure we provide the quality our customers expect. If you’d like, please reach out to our customer service team so we can assist you further.
Best regards,
Easy-Cases
Great site
I was afraid at first, I thought it was a scam, I had never heard of your site. I received my item and was very impressed. I will be ordering from here more often.
22 augusti 2024
Svar från Easy Cases
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with Easy-Cases.com and that your concerns were put to rest. We look forward to serving you again in the future!
Best regards,
Easy-Cases
I ordered a phone case it’s so gorgeous…
I ordered a phone case it’s so gorgeous and the quality is 100 percent! The customer care representative is awesome I was worried earlier as I was ordered for the first time but Jena was very very polite and reassuring
I give them 100 stars
28 juli 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you so much for your glowing review! We're thrilled to hear that you’re loving your new phone case and that you’re impressed with the quality. It’s fantastic to know that Jena was able to provide the support and reassurance you needed.
Your kind words and 100-star rating mean the world to us! If you ever need anything else or have any more questions, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Easy-Cases
They are doing everything right!
They are doing everything right!
They respond to an inquiry almost immediately….. they really put the customer first! First time ordering from them and I’ll continue to do so and will spread the word to everyone I know! Fantastic job! Keep up the excellent customer service!
Bonnie
12 juli 2024
Omdöme utan inbjudan
Svar från Easy Cases
Dear Bonnie,
Thank you so much for your amazing feedback! We're thrilled to hear that you're impressed with our quick responses and customer-first approach. Your satisfaction is our top priority, and we're delighted that you had such a positive first experience with us.
We truly appreciate your support and look forward to serving you again. If there's anything else we can assist you with, please feel free to reach out to us at support@easy-cases.com.
Warm regards,
The Easy-Cases Team
Excellent customer service!
Excellent customer service!! They were very courteous on their immediate responses. I will definitely recommend them to my friends and continue to order from them. Thank you easy-cases!
9 juli 2024
Omdöme utan inbjudan
Svar från Easy Cases
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service team and that you found them courteous and responsive.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to us at support@easy-cases.com.
Warm regards,
The Easy-Cases Team
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