I ordered helmets for my twin grandchildren aged 2. The helmets fit perfectly for each child, great padding and twist to fit. They come with fun stickers to decorate their helmet. Great service, they... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent experience from start to finish. Dispatch was incredibly quick and everything arrived sooner than expected. Great prices and a really smooth purchasing process as well. The whole experi... Se mer
As soon as you open the box, you immediately realise you're dealing with high quality. I call it the "Apple" packaging experience because they were the ones who started this trend. By this I mean, eve... Se mer
Företaget har svarat
Ordering was quick and ⁴easy. Next day delivery. My 4 year old daughter learned to ride her new bicycle in 4 hours. Amazing experience - her words were: Daddy, this is a great bicycle, I like it! Sh... Se mer
Företagsinformation
Skrivet av företaget
Designers and manufacturers of lightweight childrens bicycles. Balance bikes to adventure bikes; 12" to 24"; urban, trail and bike park.
Kontaktuppgifter
Windmill Barn, Hampstead Farm, RG9 4LG, Binfield Heath, Storbritannien
- 0118 996 0638
- info@earlyrider.com
- earlyrider.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great bikes and great service
The 4th Early Rider bike we have bought, such great people, excellent service. A part was missing and they called back from their personal mobile at 6.30pm at night and posted the next day. Great company and amazing bikes
30 juli 2023
Svar från Early Rider Ltd
Hi Adam
Thank you! And glad we resolved that for you.
Happy biking and thank you for your continued loyalty, it means a lot to us!
From all the team at ER HQ
Svar från Early Rider Ltd
Hi Craig
Thank you so much for taking the time to write this - very much appreciated by all the team here at Early Rider HQ!
Happy biking!
Excellent products
Great service, my daughter loves the super velio, 3 days on and she can't keep away!!!
Excellent quality!!
4 augusti 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi there Boris
Thank you so much for taking the time to write a review on your ER experience. We are over the moon to hear you & your daughter love the Super Velio - you have made our Friday!
Happy biking to her!
From all the team here at ER HQ.
quality product!
23 juli 2023
Svar från Early Rider Ltd
Hi there
Thank you so much for taking the time to write a review about your experience with Early Rider, it means a great deal to us.
Happy biking!
From all the team here at ER HQ.
Great communication throughout
Great communication throughout, prompt delivery, fabulous quality, great ethical product
21 juli 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Elaine
Thank you so much for taking the time to write a review about your Early Rider customer experience. We are thrilled to hear that you are happy with both the service & product. It makes everything we do so worthwhile!
Happy biking to you & your family.
From all the team here at ER HQ.
Great company
Great delivery, great communication and a great bike!!!!
18 juli 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Ricky
GREAT to hear!! Thank you so much for taking the time to write to us about your ER experience! We are thrilled to hear this.
Happy biking to you & your family from all the team here at ER HQ.
Svar från Early Rider Ltd
Hi there
Thank you for letting us know!
Great to hear.
Happy biking to you & your family.
Kindest Regards
Georgia
Great service, great bikes, wouldn’t buy from anywhere else.
Great service. I placed an order and soon realised I had made a mistake with part of the order. A quick phone call to the customer service team and they sorted everything for me in less than 5 minutes, absolutely brilliant!
On a side note, I would certainly recommend buying these bikes, my sons 14’’ trail bike withstood being accidentally ran over by a Tiguan and the only parts that broke were one pedal and the rubber handle bar covers. The frame remained in tact, amazing. I doubt any other bike would have faired so well.
3 juli 2023
Svar från Early Rider Ltd
Hi Megan
Thank you so much for taking the time to write such a lovely review, we really appreciate it & so value our customer's feedback. We are over the moon to hear that both you & your son are happy with both the service & bike.
Great to hear the Tiguan didn't destroy the frame also!
Happy biking to you & your family.
From all the team here at ER HQ.
Absolutely Fantastic! Seeker 14
Absolutely fantastic bit of kit, my 4 year old has been on a balance bike since he was around 2 years old and mastered it to the point he didn't want to leave it. We tried some cheaper bikes and he never took to them, never felt solid on it and ditch them within minutes.
I read good things about the seeker 14 and got hold of one. Within an hour he's away, feels at one with the bike and went full send. Super impressed, the balance of the bike and the light weight nature of it make it perfect and has to be considered as the only option for first riders.
He doesn't want to put it down now and I couldn't be happier so thank you for making such a good range of bikes, when my son outgrows the 14 I'll be putting him up a size for sure. 👍🏼💪🏼
16 juli 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Alex
What an amazing review to read! Have shared this with all the team here at ER HQ! We are over the moon to hear that you are happy with both the ER customer service & the product. We couldn't agree with you more, the Seeker 14 is a fabulous bike!
Enjoy biking and here's to sunny Summer days.
From all the team at Early Rider.
Nice bike, little scratch
The bicycle it looks great. Very light and easy to ride. I can’t give 5 stars just because it came with two small scratches. It’s not a big deal but when you paying more then 400£ for a bike you don’t expect this thing.
17 juli 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Marian
Thank you so much for taking the time to write a review for us on your customer experience with Early Rider. I sent you an email yesterday to ask if you could please send a photo of the scratches so that we can see whether this happened in transit or was missed at the pre-delivery inspection. Hope to hear from you soon!
Kindest Regards
Georgia
My daughter loves her new earlier rider…
My daughter loves her new early rider balance bike.
24 juni 2023
Svar från Early Rider Ltd
Hi there Alexander
Thank you for taking the time to write a review about your Early Rider experience, we really appreciate your feedback.We are over the moon to hear that your daughter loves her ER bike!
Happy biking to you & your family!
From all the team here at Early Rider HQ.
Brilliant bike
Brilliant bike , well made and looks brilliant. Would be perfect bike if they had the rear bottom triangle come slightly more forward and wider for feet to go to practice keeping feet up. Can't fault the bike and the wee one loves it
26 juni 2023
Svar från Early Rider Ltd
Hi there Ruaridh
Thank you so much for taking the time to write a review for us. We value feedback from our customers immensely & I will pass your comments on to the technical team.
We are delighted to hear you & your child are happy with the Big Foot 12, it's a great little bike - if we say so ourselves!
Happy biking to you & your family.
From all the team here at ER HQ.
Perfect and friendly service
Perfect and friendly service. Pity there are still a lot of customs fees added on delivery when something comes directly from UK.
3 juli 2023
First class product that is properly…
First class product that is properly engineered for a great fit, improving comfort and confidence for the early riders in our lives. My granddaughter loved her first pedal bike.
4 juli 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Mark
We are delighted to hear your Granddaughter loved her Early Rider bike!
Happy biking to her & thank you so much for choosing Early Rider as her first biking experience.
From all the team at ER HQ.
Fast delivery.
24 juni 2023
Svar från Early Rider Ltd
Hi Fiona
Thank you so much for taking the time to write a review, we really appreciate your feedback.
Happy biking to you & your family.
From all the team here at ERHQ.
Great products!
22 juni 2023
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Daniel
Thank you! Really appreciate your feedback, a happy customer makes us happy!
Happy biking to you & your family.
Kindest Regards
Georgia
Bought a second hand bike off Facebook
Bought a second hand bike off Facebook, went to Earlyrider for replacement parts, they helped us find all the parts we needed to fix the bike back up to as new standard and were super helpful !
Thank you !
4 juni 2023
Svar från Early Rider Ltd
Hi Olaf great to hear, thank you so much for taking the time to write a review and let us know about your experience with Early Rider. We are over the moon to hear you are happy with the level of service you received. Happy biking to you & your family.
From all the team here at ERHQ
I got the wrong items!
I got the wrong items!
Thank you for the fast reaction and sending me the right item! That’s great!
3 juni 2023
Svar från Early Rider Ltd
Dear Simone
Thank you for taking the time to write a review about you customer service experience.
We have been in touch and apologised, some times, not often, mistakes are made due to human error. Your green pedals are on their way to you and we thank you for your patience & understanding.
Happy biking to you & your family.
Kindest Regards
Georgia
Great service from Early Rider (again)
Great service from Early Rider (again). This is my second purchase and the quality, components used, build and service remain impeccable.
There are ‘cheaper’ brands out there but I’d argue you get what you pay for; and value for money you don’t need to look elsewhere!
Early Rider - pls keep doing what you’re doing!
1 juni 2023
Svar från Early Rider Ltd
Hi there Fran
Thank you so much for taking the time to write a review on your ER customer experience. We are absolutely thrilled to hear that you are happy with both your bike and the service you received.
We will definitely keep on doing what we are doing!
Happy Biking to you & your family.
From all the team here at Early Rider.
Difficult Customer Experience
Hi team, bought a brand new Seeker 20. The rear caliper blew a piston immediately. The support experience was difficult. The support phone number listed at the US website was out of service. I finally got in contact with Adam via email on a Friday, but the part didn't ship for another week, and when it did it was from the UK. In total it took 3 weeks from notifying support until my son could ride his new bike, and all for a $26 part.
2 juni 2023
Svar från Early Rider Ltd
Hi there Mark
Thank you for taking the time to write a review on your experience with Early Rider. We appreciate all feedback from our customers. We are sorry that the part took so long to get to you. We would like to assure you that having more Parts in our USA Hub is a priority to avoid situations like this.
Thank you for your patience.
Kindest Regards
Georgia
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