I ordered helmets for my twin grandchildren aged 2. The helmets fit perfectly for each child, great padding and twist to fit. They come with fun stickers to decorate their helmet. Great service, they... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent experience from start to finish. Dispatch was incredibly quick and everything arrived sooner than expected. Great prices and a really smooth purchasing process as well. The whole experi... Se mer
As soon as you open the box, you immediately realise you're dealing with high quality. I call it the "Apple" packaging experience because they were the ones who started this trend. By this I mean, eve... Se mer
Företaget har svarat
Ordering was quick and ⁴easy. Next day delivery. My 4 year old daughter learned to ride her new bicycle in 4 hours. Amazing experience - her words were: Daddy, this is a great bicycle, I like it! Sh... Se mer
Företagsinformation
Skrivet av företaget
Designers and manufacturers of lightweight childrens bicycles. Balance bikes to adventure bikes; 12" to 24"; urban, trail and bike park.
Kontaktuppgifter
Windmill Barn, Hampstead Farm, RG9 4LG, Binfield Heath, Storbritannien
- 0118 996 0638
- info@earlyrider.com
- earlyrider.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Flawless
Ordering and the delivery was super simple. The seeker 16 bike is amazing, little one was thrilled to take it for a first ride!
19 maj 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hey Tom
So great to hear this! We really appreciate feedback from our customers, it makes everything we do so worthwhile. We are delighted to hear your little one is loving the Seeker 16 and that ordering & shipping was smooth. Happy biking!
Bruch der kompletten Vorderradaufhängung!
Bei unserem Early Rider Belter aus 2020 ist die komplette Vorderradaufhängung beim Fahren gebrochen: Ein Bruch an dieser Stelle bei einem KINDERRAD ist lebensgefährlich und fahrlässig und kann m.E. nur auf billigstes, minderwertiges Material oder auf Qualitätsprobleme bei der Herstellung zurückgeführt werden. Keine Reaktion von Early Rider auf meine Meldung- beschämend! Nicht zu empfehlen.
3 maj 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Good Morning
Thank you for your feedback which we appreciate great;y. Please can you send me your email address to georgia@earlyrider.com or infor@earlyrider.com as we can not find a record of your order or any correspondence.
As soon as you send this we will be in touch.
Thank you so much.
Kindest Regards
Georgia
Return authorisation delayed but resolved successfully
Update: response received and all resolved.
Ordered 2 toddler Patagonia fleece
jackets which didn't fit, requested a return authorisation as per instructions and haven't heard anything in over a week. Have sent several emails, called multiple times, left voice mail. Unclear what to do next!
26 april 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Katya
Apologies for the delayed reply we had just relocated our warehouse to Wales and were awaiting a phone connection.
I have checked the details regarding your return and understand the items were received and you have been refunded.
Thank you so much for your patience & understanding.
Kindest Regards
Georgia
Svar från Early Rider Ltd
Hi James
Thank you for taking the time to write a review on your ER experience, we really appreciate it.
Happy biking to you & your family!
From all the team at ER.
Svar från Early Rider Ltd
Hi Marcus
Great to hear, please let us know how you get on.
Happy biking to you & your family!
Kindest Regards
Georgia
This is the second bike we have had…
This is the second bike we have had from Early Rider, great bikes and great service. Early Rider have and will be part of my sons bike journey, will stick with them as he grows up!
27 mars 2025
Svar från Early Rider Ltd
Hi John
Thank you so much for taking the time to write about your ER experience. We are over the moon that you and your son are happy customers & loving our bikes. This makes everything we do SO worthwhile!
Happy biking to you & your family.
From all the team here at ER HQ
Excellent light-weight bicycles to…
Excellent light-weight bicycles to learn and improve on. My daughter loved her belter 14 and has no progressed to the belter 20. Other reviews mentioning the stiffness of the gear shifters are accurate. My 6 year old can manage with two hands. But it doesn’t spoil her enjoyment so an insignificant problem for us.
29 mars 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi Graham
Thank you so much for taking the time to write a review on your ER experience. We love hearing from our customers and really appreciate all feedback.
We are thrilled your daughter is enjoying her ER bike and now the lighter evenings and sunshine have arrived - it's the perfect time to be out on her bike!
Happy biking to you all.
From all the team at ER HQ.
Super Kundendienst nur zu empfehlen
Super Kundendienst nur zu empfehlen.
Wir hatten einen Rahmenbruch und mir wurde sofort geholfen. Das Velo ist 2018 und sie sind mir sehr entgegengekommen mit einem neuen Rahmen. Vielen Dank mein Sohn ist oberhappy sein Bike bald wieder zu fahren.
18 mars 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit der Notaufnahme zu bewerten. Wir freuen uns, dass Sie mit unserem Kundenservice zufrieden waren und Ihr Fahrrad nun repariert ist.
Viel Spaß beim Radfahren für Sie und Ihre Familie.
Bought some early Rider pedals for my…
Bought some early Rider pedals for my daughter's bike (she's 5) who wanted some fancy pedals like daddy! The ER pedals were great quality, and look fantastic, she's really happy with them
10 mars 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi John
Great to hear this! Thank you for taking the time to write a review on your ER experience. We are pleased to hear your daughter is happy with her new pedals!
Happy biking to you & your family and here's to sunny days ahead.
From all the team here at ER HQ
Just like a full adult bike
Just like a full adult bike, a three year old future mtb'er
will appreciate the chance to have a splash of colour added to her favourite two wheeled friend.
The replacement grips and pedals will make her 'Belter 16' even more 'her's'.......
2 mars 2025
Svar från Early Rider Ltd
Hi there John
Great to hear from you, thank you for taking the time to write a review on your ER experience. We are over the moon to hear both you & your daughter are happy with the Belter 16 - great choice!
Happy biking to you both,
From all the team here at ER HQ
Absolutely brilliant bikes and customer service
Absolutely brilliant. Great bikes, services and components. I’m very pleased with early rider and the quality of its products. It is the first bike of many of my children. Wick and Chad thank you very much for your support and time!
24 februari 2025
Svar från Early Rider Ltd
Hi there Leo
Thank you so much for taking the time to write a review on your ER customer experience. This makes everything we do so worthwhile, so thank you for sharing with us and the world!
Happy biking to you & your family and we look forward to hearing from you when you are ready for the next one!
From all the team @ER HQ
Amazing customer service
Amazing customer service, top notch quality parts, and most importantly TREMNDEUS BIKE - Seeker 20 - what a machineeee !!! Thank you so much Early Rider for putting a smile on my sons face. He loves your bike so THANK YOU.
21 februari 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi there Ede
Thank you SO much for taking the time to write a review on your ER experience! We can't wipe the smile off our faces either after reading your review and hearing how happy your son is with his Seeker 20.
Happy biking to him from all of us here at ER HQ X
Silver seeker success
Bought for my 5 year old grandson and we were allowed to collect from the workshop. This made his day! Keith took time to show him how to pump the tyres and use the bike stand. We then watched him ride around the carpark. after being a bit wobbly on his old bike his new silver seeker kept him stable and definitely an easy ride. Thank you.
13 februari 2025
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi there Susan
It was lovely to meet you & all your family!
Thank you for taking the time to write a review, we really appreciate customer feedback and when we read one like yours, it makes everything we do so worthwhile.
Happy biking to your grandson and we hope to see you again in the future.
From all the team at ER HQ
When paying on PayPal
When paying on PayPal, it's not obvious there is a delivery charge until the payment has gone through (it doesn't divert you back to the website for the final confirmation).
And the quality of the materials are a bit shiny.
Saying that. Looks so cool (which basically is the reason you are buying it), I'd probably buy it again.
27 januari 2025
Svar från Early Rider Ltd
Hi there
Thank you for your feedback which we always appreciate.
Enjoy the Super Velio!
Kindest Regards
All the ER Team
The coolest little bike
Fast delivery and the bike is fantastic. Went for the Super Velio and it looks amazing. Haven’t used it yet but going off looks, high quality and really nice. Got it for our sons first birthday.
26 januari 2025
Svar från Early Rider Ltd
Hi there Grant
Thank you for taking the time to write a review, we really appreciate all customer feedback, it's incredibly important to us.
We look forward to hearing how your son gets on with the Super Velio and we hope this is the start of his Early Rider Journey & Adventure.
From all the team here at ER HQ.
Svar från Early Rider Ltd
Hi James
Thank you for your feedback, we really appreciate you taking the time to let us know about your ER experience.
Happy biking!
From all th team here at ER HQ
Svar från Early Rider Ltd
Hi there Mrs Knight
Thank you so much for taking the time to write a review based on your customer experience with Early Rider. We are so pleased that you are happy with both the service & bike. This makes everything we do so worthwhile!
Happy biking to all your family!
From all the team at ER HQ.
Couldn’t have made my purchase easier…
Couldn’t have made my purchase easier so much help was given.
2 januari 2025
Svar från Early Rider Ltd
Hi Lee
Thank you so much for taking the time to write a review about your ER experience, we really appreciate all feedback and reading your comment makes everything we do so worthwhile. Happy New Year & Happy Biking to you & your family and hope to hear from you again!
From all the team at ER HQ
Svar från Early Rider Ltd
Hi Ashley
Thank you so much for taking the time to write a review. We are thrilled to hear that your Godson loved his ER bike, we hope this is the beginning of his Early Rider Journey. Happy New Year & Happy Biking!
From all the team here at ER HQ
This is my child’s 3rd Early Rider bike…
This is my child’s 3rd Early Rider bike and I would rate the quality and design of the bikes as 5 stars.
However, I sent a query regarding the stiffness of the gear change on his last Belter and a request to upgrade the tyres on his latest Belter 24,to Seeker tyres before dispatch.
None of which received a reply.
19 december 2024
Omdöme utan inbjudan
Svar från Early Rider Ltd
Hi there Billy
Thank you for taking the time to write a review on your ER experience. We are delighted that you are a loyal customer on your 3rd bike, this makes everything we do so worthwhile, so a huge thank you.
I have been looking for an email from you regarding the stiff gear change & tyre upgrade, which I can not find. It may have gone to the email stratosphere in the sky which does happen from time to time. We are pretty hot on responding to customer queries, so I apologise for the no response, is this something we can still help you with?
If so please let me know and we will action immediately.
Happy New Year from all the team at ER HQ.
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