EAMA Group Auctions Omdömen 155

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I previously experienced some difficulties with another auction house, which led me to switch to EAMA Group. As I was unfamiliar with their procedures, I reached out to their customer care team. I was... Se mer

Betygsatt 4 av 5 stjärnor

Haven’t used EMMA Auctions much. My only negative was I wanted to know the delivery charge before I bid on a pallet of slabs but was unable to find out this information. I took a chance and won the lo... Se mer

Betygsatt 5 av 5 stjärnor

I must say that EAMA are brilliant! As a new trader/buyer these guys have been top class with all of my 5/6 purchases, whether it be getting collected or delivered always been simple to sort my own ha... Se mer

Betygsatt 5 av 5 stjärnor

Great company. Always use. Having read the negative reviews, seems very unjust. You buy at auction because you are getting it cheaper. There is always a chance something could be wrong. The auct... Se mer


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

155 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 12 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Betygsatt 5 av 5 stjärnor

Great quality lot's to be had.

Always a pleasure to bid with EAMA,nice to know that when you bid with them you get exactly what you expect for your money, Always top quality as described, well packaged and shipped on time,unlike other auctions where I've ended up with a box of unusable junk. Give EAMA ago you'll not be disappointed.

13 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very easy process

The whole process from start to finish was very easy. From the online bidding to the collection of the goods. Communication was very good also giving instructions as to what to do.

4 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay clear of them!!


Part of their T&C: “ 11.7 The Seller, their agent, or the auctioneer may bid on any lot up to the reserve price; EAMA strictly prohibits the seller, their agent or the auctioneer to bid once the item has hit reserve. “

Now you should ask yourself: who is setting the reserve price?

14 november 2023
Omdöme utan inbjudan
Logotyp för EAMA Group Auctions

Svar från EAMA Group Auctions

As stated in our terms and conditions, EAMA Group strictly prohibits sellers, their agents, or auctioneers from bidding on any item once the reserve price has been reached. This policy is in place to maintain the integrity and fairness of our auctions and is enforced rigorously and monotired by 3rd party regulated software used by thousands of auction houses worldwide.

The reserve price for each item is set exclusively by the seller, not by EAMA Group. Our role as an intermediary is to provide a platform for buyers and sellers to connect, and we do not influence or determine the reserve prices.

We understand your concern and want to reassure you that we are committed to transparency and fairness in all transactions.

Betygsatt 5 av 5 stjärnor

Cars without the Faff (or annoying X…

Cars without the Faff (or annoying X Factor Failures).

Range Rover bought for a song which deserved the golden buzzer! Very happy with my purchase and excellent service from the EAMA team.

This is my 3rd Vehicle bought through EAMA and I cant recommend highly enough.

21 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

EAMA Group Auctions offers a fantastic…

EAMA Group Auctions offers a fantastic online auction experience! From start to finish, the entire process is incredibly smooth and user-friendly. Their platform is intuitive, making it easy for both seasoned bidders and newcomers to navigate. What really stands out is their diverse range of offerings – everything from surplus stock to unique finds is available, catering to a wide variety of interests and needs.

The bidding process is seamless, with real-time updates and clear instructions, ensuring you never miss out on an opportunity. The platform also provides detailed product descriptions and images, giving you full confidence in your purchases. EAMA Group Auctions truly excels in delivering a hassle-free and enjoyable auction experience. Highly recommended for anyone looking to snag great deals with minimal effort!

13 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helpful and great prices

Registered for one sale and you automatically get registered for several sales. Great prices and helpful staff. Easy to use online. Cheers!!!

1 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had a disappointing experience…

I had a disappointing experience purchasing a quad from EAMA Group. The listing described it as in good working condition with new tyres, but this was misleading. The photos were carefully taken to show only the rear tyre, which was indeed new. However, upon inspection, I found the front tyres were completely worn down, with 0mm tread.

I also rented a van to pick up the quad, but no one from EAMA Group was present when I arrived, and only the quad was there. When I tried to start it, it wouldn't work. I contacted the company requesting a refund, but instead of addressing my concerns, they responded with an unacceptable insult.

Even now, the quad is unusable—the carburetor is not original and doesn’t function properly. I strongly advise against purchasing from this company, as my experience suggests they are unreliable and their listings do not reflect the actual condition of their products."

30 oktober 2023
Omdöme utan inbjudan
Logotyp för EAMA Group Auctions

Svar från EAMA Group Auctions

Thank you for your feedback. We’re sorry to hear about your disappointment and would like to address the points you’ve raised.

Firstly, it’s important to clarify that EAMA Group acts solely as an intermediary between buyers and sellers. We do not own, inspect, or handle the items listed on our platform. The descriptions and photos are provided directly by the vendors, and while we encourage accurate representations, we also recommend that buyers conduct thorough inspections prior to finalising any purchase.

Any vendors found to purposely mislead customers are removed from our platform.

Regarding the collection process, we do not meet customers directly as items are collected directly from the vendor.

Our records show no communication from you to our team, so we presume any contact you made was with the vendor - All our calls are recorded and our staff would never ever consider being rude to customers.

As items sold through our platform are trade sales, they are sold as-is and without warranty, as outlined in our terms and conditions. We strive to ensure the process is as transparent as possible for both buyers and sellers, and we regret if there was any misunderstanding.

We understand that this experience was frustrating, and we appreciate your feedback, which we will use to improve the clarity of our processes.

As a small, family-run business, we are committed to providing a professional and efficient platform for both buyers and sellers.

Best regards,
EAMA Group

Betygsatt 3 av 5 stjärnor

Is it really auction house or online store?

They have all kinds of stuff. From cheap chinese bracelets to vehicles or machinery. However, all of the auctions as long as they are still in the auction model, have either high starting price set or minimums making it hard to get a real bargain.
More than that shipping price as comfirmed in the email received, are calculated in the checkout. So you never know upon placing the bid what will be the final cost of your purchase. Extremely unhelpful when calculating your net profit for a resale as shipping can add quite big sum to your final spend.
Thanks to all above, many lots are being listed over and over again and never sold. I kept watching the website for good few weeks and loads of stuff is being relisted. Some lots a couple of times.
To me it looks more like a online store with some auction features, but not a real aucion house.

20 september 2024
Omdöme utan inbjudan
Logotyp för EAMA Group Auctions

Svar från EAMA Group Auctions

Thank you for sharing your observations about EAMA Group. We are committed to providing a wide variety of clearance items, vehicles, and machinery at significant discounts. Many of our clearance items sell for an average of 10% of their retail price, reflecting industry-standard discounts of up to 90%. Similarly, our vehicles are typically priced at or below CAP values, aligning with industry norms.

We understand that starting prices and reserves may vary. Items that don’t sell initially are either removed from auction or have their reserves reduced over time to encourage a sale. With over 350 vendors and more than 3,000 live lots online at any given time, our goal is to create diverse opportunities for buyers while supporting our vendors’ needs.

Regarding repeat listings, many of our vendors offer items in bulk. To maintain variety and avoid overwhelming any single auction, these items are listed in batches over time. This approach ensures a steady flow of new opportunities for our buyers while allowing vendors to maximise exposure for their items.

We also appreciate your feedback about shipping costs being calculated at checkout. This method ensures that shipping fees accurately reflect current rates based on the number and size of items purchased. For those looking to save on shipping, we always offer buyers the option to collect items themselves or arrange their own transport services.

Finally, we find it disappointing that someone who has not purchased from us would choose to leave negative feedback based solely on opinions rather than a genuine buying experience. As a small, family-run business, we take pride in providing a professional platform for buyers and sellers, and we are always open to constructive feedback to improve our services.

We hope this helps clarify some of the concerns you raised, and we encourage you to reach out to us directly if you have any further questions.

Best regards,
EAMA Group

Betygsatt 5 av 5 stjärnor

Easy simple way to buy a car

I recently bid on a car through EAME geoup ,
The vehicle was very clean and was in good condition .
I found EAME Group very helpful in dealing with my queries on auction buyer.
I would definitely buy through EAME again

16 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Item sold twice, incomplete refund

I purchased from an online auction, made a payment by 6pm as requested. They sold the item outside the auction but didn’t refund the whole amount and are now refusing to return the money

9 april 2024
Omdöme utan inbjudan
Logotyp för EAMA Group Auctions

Svar från EAMA Group Auctions

We would like to clarify the situation regarding your transaction, as your review contains several inaccuracies.

After successfully winning an item in our auction, the 24-hour payment deadline was not met. The order was placed on 02/04/2024, but payment was only received six days later, on 09/04/2024. Our terms clearly state that payments must be made within 24 hours to secure the item and avoid late payment charges. Additionally, our vendors are contractually obligated to hold a vehicle for no longer than three days in case of payment delays.

Unfortunately, as a direct result of your late payment, the vendor—who operates independently from our auction platform—chose to sell the item elsewhere assuming that you were not intending to pay. This resulted in a loss of auction fees for us on this vehcile.

When we became aware of the situation, we immediately offered you two resolutions:

1. A full refund minus our loss of commission, incurred as a direct result of the payment delay.
2. A replacement item of comparable value.

As a goodwill gesture, we also agreed to waive the late payment charges in both resolutions.

You chose to accept the refund with the deduction for the commission loss, and we promptly processed it. This resolution was agreed upon and confirmed by you at the time, over four months ago.

As a small, family-run business, we are committed to maintaining transparency and fairness in all transactions. However, we also depend on buyers to adhere to the agreed-upon terms and timelines to ensure smooth operations for both parties. While we regret that you feel dissatisfied, we trust that our actions were reasonable and in full compliance with our terms of sale.

Best regards,
EAMA Group

Betygsatt 5 av 5 stjärnor

EAMA go above and beyond

The customer service provided by eama goes above and beyond I have had a couple issues with auctions in the past (both of which were out of eama's control) and both times the problems were resolved superbly without a second thought. Especially the last time in which I am very grateful for.

I would highly recommend EAMA group auctions to anyone they have integrity and superb customer service.

12 mars 2024
Omdöme utan inbjudan

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