Logotyp för e-RIDES
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e-RIDES Omdömen 362

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TrustScore 4.5 av 5

4,3

Återförsäljare av skotrar
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My first experience using e-rides. I used the London,uk office. Very helpful customer service. Kept me updated after my euc purchase on delivery dates. They always replied within 24 hours of an enqui... Se mer

Betygsatt 3 av 5 stjärnor

Great product, delivery ok - but it took me more than half a year to get this jacket in size XL. I contacted e-rides at least 5 times in between and got very different answers if and when this might b... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

All fine, all great product, but when you go to holiday, please advise or better, don't take the orders, because after one month you not yet still processing the parcel, for me is not a serious way... Se mer

Betygsatt 5 av 5 stjärnor

Answers to my quistions were immediately answered. Goods arrived very quickly and in perfect condition as planned. Sent mail today for a little problem and already received confirmation that item is a... Se mer

Företagsinformation

  1. Återförsäljare av skotrar
  2. Butik för elmotorer
  3. Motorsportbutik
  4. Leverantör av skyddskläder
  5. Skoterreparation

Skrivet av företaget

We are a team of Electric Rideables enthusiasts with a mission to put fun back into personal transportation. We believe e-Rides are the future of transportation.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

362 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

EUC had issues but company had excellent customer service response

[This review has been edited]

The EUC I ordered did not initially function and I raised and submitted a ticket on e-Ride's website. After arranging for free pickup of the wheel they tirelessly worked through the weekend to remedy issue (keeping me constantly updated) which was successful and subsequently arranged a re-delivery; they have since offered and sent me a pair of protective gloves as compensation for the hassle. They truly made me feel like a valued customer with their communication and personalised service, and would highly recommend.

16 februari 2022
Logotyp för e-RIDES

Svar från e-RIDES

Hi Chris,

Thanks for your feedback.  We are extremely sorry for the inconvenience. 

We would like to assure you that we perform checks as soon as we receive new stocks, which may take some time to arrive from the manufacturer. After the checks, the goods are then stored in our distribution centre, ready to be dispatched. Some wheels may arrive with low battery which may drain after storage, but this is a very rare occurrence for us.

However, we will ensure this is not the case going forward. We are glad that we were able to pinpoint and fix the issue for you promptly. 

Apologies again for the inconvenience this caused. When we initially spoke to you over the phone, we discussed a few solutions, including a full refund. We were subsequently able to identify a fix and rearrange a delivery, which we were under the impression that you were satisfied with, as the Inmotion V5F was your first choice. We can only apologise again for any misunderstanding. 

We have tried to call you earlier, and will try again to discuss how we can make your experience better.
 
Kind Regards,
e-RIDES team

Betygsatt 5 av 5 stjärnor

I purchased a Mate X e-bike and am…

I purchased a Mate X e-bike and am thoroughly pleased with the service i received. A great price with a free hoodie and delivered free of charge to me in Port Glasgow next day. Super helpful and friendly service on the phone too. Certainly would buy from these guys again.

30 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Hidden charges and super expensive…

THE BEST CUSTOMER SERVICE I HAVE EVER SEEN. SWIFTLY REACTED TO ME AND TOOK VERY CARE OF ME. HIGHLY RECOMMEND E-RIDES.🙏👍

24 januari 2022
Logotyp för e-RIDES

Svar från e-RIDES

Hi Tomas,

Thank you for your feedback, and we are very sorry you had this experience. We take our customer service very seriously.

As per our telephone conversation, the Customs charge became applicable after Brexit. However, we did not charge the 20% UK sales tax since you are located outside of the UK.

Hope you are happy with our resolution as discussed over the phone.

Kind regards,
e-RIDES

Betygsatt 5 av 5 stjärnor

Living in the states (NYC- Queens) I…

Living in the states (NYC- Queens) I was worried about shipping from England with delays and customs issues. I figured a few weeks for delivery. I received the package in about a week!! Shorter then ground transportation from California to ny!! The begode bodyguard fits perfectly so this has been a great experience and I will be back shopping again. Thanks for proving my apprehension wrong. And thanks for e-wheels for having a warehouse fire and no inventory☹️ I never would have found you guys!!

21 januari 2022
Betygsatt 5 av 5 stjärnor

I have not received my order yet and it…

after contacting the store I must rectify my assessment because they have been held responsible as a good company for the problems that arise

12 januari 2022
Logotyp för e-RIDES

Svar från e-RIDES

Hi Unai,

Thank you for your feedback. We are sorry to hear that you have not received the Hillbilly gloves.

We have reviewed your order placed on the 22nd December 2021, and can see that the gloves was sent on the 23rd December 2021. The parcel has since reached Spain and it is currently being processed by Customs in Spain.

We are equally frustrated by the delay at the Customs. Although this is a Customs issue and out of our control, as a goodwill gesture, we have processed a full refund for the gloves.

We thank you for your understanding in this matter.

Kind regards,
e-RIDES

Detta är Trustpilot

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