I’ve ordered with them a few times and they have some really good deals! My recent parcel i noticed the wrong pods have been sent, sent an email to them that morning and it was sorted out straight awa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using this company since I quit smoking 6 months ago. The prices are very competitive. Orders always turn up the next day as advertised. And customer service is always helpful and quick... Se mer
Företaget har svarat
Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Se mer
Företaget har svarat
Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Kontaktuppgifter
33 Bennett’s Hill, B25SN, Birmingham, USA
- info@e-liquids.com
- e-liquids.com
4,6
Utmärkt
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service all round
Excellent service all round. Loads of choice, good prices and offers, speedy delivery. Highly recommended. 5 🌟
4 februari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Not happy but it came
They're okay took absolutely ages to come even though paid extra for it to come next day , said I missed on verification which there was none until I whatsapped and was told so , was frankly very annoyed as I had to buy disposables to hold me over as there isn't juices round my area .
3 februari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you for taking the time to review us. I have located your order and noted that it was placed after the 6:30 PM cutoff for same-day shipping on Friday evening.
Unfortunately, this, combined with a short courier delay, meant your order took a little longer than we would have liked on this occasion.
We truly appreciate your patience and hope to have the opportunity to provide you with a smoother experience in the future.
Hope to see you again soon!
Ordered 10 bottles of vape juice
Ordered 10 bottles of vape juice, good prices for multi buy.
Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company rather than company itself will try royal mail next, will use again but order well before I run out. Communication about order etc was good, just shame about delivery delay
6 februari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
"Thank you for your honest review. I can see that your order was dispatched, but unfortunately, DPD encountered some delays. I sincerely apologize for any inconvenience this may have caused. We hope to see you again soon.
Lost orders ----- again and again
Placed two orders last week. Stated Royal Mail delivery. Warehouse sent by DPD - I have now 'lost' five orders through this.
Contacted customer services - No explanation just an offer of a refund.
Asked what went wrong - ...... still waiting
Over £100 - no refund yet...
Disappointing to say the least.
Regular customer,..... just disappointed.
Waiting for my money back
** Another email sent and still waiting for my refund **
31 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Sheryl,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We understand how important timely delivery and responsive customer service are, especially when you choose us for next-day delivery. Please be assured that we are looking into this matter to prevent such issues in the future.
Kind Regards
Customer Services Team | e-liquids.com
Bought a pod device which unfortunately…
Bought a pod device which unfortunately went wrong after a couple of weeks,sent an email telling of my problem and a couple of emails later I had received a refund,no fuss at all,thanks Richard.
30 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Smooth transaction
Smooth transaction, delivery on time every time. Super thanks
8 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Very efficient and quick service would…
Very efficient and quick service would highly recommend 😁😁
21 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Stay away from this company!
Stay away from this company!! I have been buying from them for a few yrs with no probs but today and a date in November they have taken the money from bank acc confirmed my order then I received an email to say i have to make a payment, my acc shows order pending and as for customer services what a load of crap!!!!!!!
Thats me been conned twice i should of learned the 1st time.
AVOID THIS COMPANY!!!!!!
24 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
We’re really sorry to hear about the issues you’ve experienced with your orders and payments. This is certainly not the experience we want for our loyal customers, and we understand how frustrating this must be.
We’d like the chance to investigate and resolve this situation for you. Please contact us directly on 0121 272 2900 so we can look into your account and work towards a solution.
Thank you for bringing this to our attention we want to make things right.
Kind Regards
Angel
E-liquids.com
Wrong items received, zero response from company
Placed an order and received a text to say they were out of stock of the items, no problem, it happens.
Was advised they had alternative flavours available so asked for them to split the order. Received no response.
I was then delivered a different flavour that I cannot stand. So messaged the person who text me (Richard), still no response.
Tried to contact via their contact number, constantly engaged.
Messaged their whatsapp contact number, they responded asking for a photo of what was delivered, which I provided. No response.
Emailed their contact email, no response.
Update - Received a response via email and they have processed a refund.
Won't be using them again, loyal customer totally ignored.
15 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you for providing more information. Upon reviewing your case, I can confirm that a full refund has been processed for the order in question. If you have any further concerns, please don’t hesitate to contact me—I’ll be happy to assist you.
Hope to see you again soon!
Favorite place for my Nic Shots ❤️
I’ve become a go-to customer. I love your product range. I usually place my order via Deliveroo and always receive freebies and samples. Today I received some gummies. You know how to make a customer smile after each purchase.
- Sam
21 januari 2025
Omdöme utan inbjudan
orders go missing watch out!
2 times in a row now my orders have just been lost, no updates to tracking and almost impossible to reach customer services to ask for a refund or a replacement being sent. will not be trusting this site going forward
17 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
We’re really sorry to hear about your experience with lost orders and the difficulty you’ve had reaching our customer service team. This is certainly not the experience we want for our customers, and we completely understand your frustration.
We would like the opportunity to make this right. Please reach out to us directly at 0121 272 2900, and we’ll prioritise resolving this issue for you, whether that means a refund or a replacement.
Thank you for your feedback it helps us improve, and we hope to regain your trust.
Kind Regards
Angel
E-liquids.com
Delayed order
I had a delay on my order but when I contacted Richard at e-liquids he sorted the issue out straight away and was very understanding. I would have left 1 star but the service here was exceptional and I will be back for more!
10 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Paul,
hank you so much for your 5-star review! We're sorry to hear there was a delay with your order, but we're thrilled that Richard could resolve it quickly for you. Providing exceptional service is our priority, and we're so glad we could turn things around for you. We look forward to serving you again soon
Kind Regards,
Customer Services Team | e-liquids.com
Great service
Great service. Orders delivered promptly. Products excellent. I did have a little problem with one of the e liquids I bought, which I emailed them about and I had a prompt reply and refund. Brilliant!
9 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Karen,
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and prompt delivery. It's great to know you’re enjoying our products!
We’re sorry to hear about the issue you experienced with one of the e-liquids, but we’re glad our team could resolve it quickly for you. Your satisfaction is our top priority, and feedback like yours encourages us to keep up the good work.
If there’s anything else we can help with, don’t hesitate to get in touch.
Kind Regards,
Customer Services Team | e-liquids.com
Superb service and next day delivery
Superb service and next day delivery . Top quality products at a very good price.
2 januari 2025
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Dave,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you enjoyed our superb service, next-day delivery, and top-quality products at great prices. Your feedback means the world to us, and we look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Absolutely terrible
Absolutely terrible, wouldn't order from them if I was paid to do so. Ordered enough to get next day delivery and a week later it still hadn't arrived, chased it up to be told they would look into it. Within an hour I got the dispatch email along with an email from DPD saying they had only just received the parcel. I've sent 2 emails and still no response as to what happened, they simply ignored my order and no apology or anything.
16 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Abby
hank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as this is not the level of service we aim to provide.
We can assure you that we responded to your concerns and, upon identifying the issue with your order, we took immediate action to resolve it. As soon as the error came to light, your parcel was dispatched promptly, and we updated you with the relevant tracking information.
We deeply apologize if this process caused any frustration or inconvenience, and we regret if our communication did not meet your expectations. Your feedback is invaluable, and we will use it to improve our processes moving forward.
If there is anything further we can do to assist, please don’t hesitate to reach out to us directly
Kind Regards,
Customer Services Team | e-liquids.com
11 out of 10
The customer service is top-notch—Richard was super helpful, friendly, and made everything easy. Highly recommend!
24 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello AG
Thank you for your amazing review! It's lovely to hear how helpful Richard was. Outstanding service is what we aim for, and we're thrilled to know your experience was seamless. We appreciate your recommendation and look forward to assisting you again!
Kind Regards,
Customer Services Team | e-liquids.com
I had a first order which was great and…
I had a first order which was great and came quickly and was very happy. This made me want to be a returning customer. I made an order over a week ago with next day dpd delivery. DPD have said they have the order details but no order in which I had no communication that it was delayed I had to reach out twice on WhatsApp as phone lines were down for this company before getting a response. I was ensured that I would get an update however no update has been provided and I have had to chase again. Extremely disappointed, would like my money back.
13 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with your recent order and for any inconvenience caused.
We understand how frustrating it must have been to face delays and to have to reach out multiple times for updates. Please rest assured that we take such concerns seriously. Our team responded to your concerns and investigated the issue with urgency. Once the problem was identified, we worked quickly to resolve it.
We strive to provide a seamless experience for all our customers, and it’s clear we fell short in this instance. We are committed to learning from this to ensure it doesn’t happen again in the future. If there are any outstanding concerns or further assistance required, please don’t hesitate to reach out to us directly.
Kind Regards,
Customer Services Team | e-liquids.com
Wonderful site
Wonderful site, frequently used
Happy to highly recommend for all your vaping products
15 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Dean,
Thank you so much for your glowing review! We’re thrilled to hear that you frequently use our site and would highly recommend us. Your kind words mean the world to us, and we’re committed to continuing to provide you with the best vaping products and service.
Kind Regards,
Customer Services Team | e-liquids.com
The number one place to get all thing…
The number one place to get all thing vapes and liquids, the best. Fast service and fast delivery, 100%. Many thanks
6 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Jay,
Thank you so much for your amazing review! We're thrilled to hear that you enjoyed our fast service and delivery. Your kind words mean a lot to us, and we're delighted to be your number one choice for all things vapes and liquids.
Many thanks once again for your support, and we look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
First time ordering but the oils smell…
First time ordering but the oils smell fantastic can't wait to try them
3 december 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Thank you for your wonderful 5-star review! We're delighted to hear that you're excited about trying our products and that the oils smell fantastic. If there's anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Customer Services Team | e-liquids.com
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