I’ve ordered with them a few times and they have some really good deals! My recent parcel i noticed the wrong pods have been sent, sent an email to them that morning and it was sorted out straight awa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using this company since I quit smoking 6 months ago. The prices are very competitive. Orders always turn up the next day as advertised. And customer service is always helpful and quick... Se mer
Företaget har svarat
Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Se mer
Företaget har svarat
Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Kontaktuppgifter
33 Bennett’s Hill, B25SN, Birmingham, USA
- info@e-liquids.com
- e-liquids.com
4,6
Utmärkt
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good company to do business with good…
Good company to do business with good customer service delivery was delay due to some misplacement i contacted them on was informed on the issue it was resolved on i was giving voucher . I order wrong coils informed them and got a refund 👌
10 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Jermaine,
Thank you for your review and for choosing to do business with us. We apologize for the delivery delay due to the misplacement, but we are glad our team could inform you of the issue and resolve it promptly. We hope the voucher provided was helpful.
We’re also pleased to hear that our team efficiently handled your refund for the wrong coils. Your feedback is greatly appreciated, and we strive to continue providing excellent customer service.
If you need any further assistance, please don't hesitate to contact us.
Kind Regards
Customer Services Team | e-liquids.com
Great Service
First time ordering from here and very impressed - everything arrived on time, will definitely use again.
28 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Nick,
Thank you for your kind review! We're thrilled to hear that your first experience ordering from us was impressive and that everything arrived on time.
We look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Outstanding customer service
Outstanding customer service ,great prices , very quick delivery,I have been buying from them for over a year and couldn’t be happier .Thank you very much !
2 juli 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Karolina,
Thank you so much for your wonderful review! We are delighted to hear that you are pleased with our customer service, prices, and quick delivery. It's fantastic to know that you have been a satisfied customer for over a year.
Your continued support means a lot to us, and we are grateful for your kind words. If there is anything more we can do for you, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
I have used this site for a while now…
I have used this site for a while now and have always had a great experience and have found the customer service to be helpful. However, having placed my latest order, with next day delivery, the order has not been received by the courier in time for next day delivery to occur and having raised a complaint I was assured they would give me an update asap but I have received no communication in over 5 hours now despite the fact that they have opened a message I sent on Facebook messenger.
2 juli 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Joshua,
Thank you for your feedback and for being a valued customer. We sincerely apologize for the delay and the inconvenience this has caused you.
We acknowledge that you contacted us outside of our regular opening hours, which may have contributed to the delay in our response. However, please rest assured that your concern is being addressed as a priority.
We are investigating the issue with your order and will provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind Regards
Customer Services Team | e-liquids.com
Excellent customer service from…
Excellent customer service from Richard. I had a problem with an item in my order and it was rectified very quickly. I will definitely use this company again and I would definitely recommend to family and friends. Super quick delivery and brilliant customer service. Very happy 😁
2 juli 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Helen,
Thank you so much for your glowing 5-star review! We are thrilled to hear that Richard provided excellent customer service and quickly resolved the issue with your order. It's wonderful to know that you were pleased with our quick delivery and overall service.
We truly appreciate your recommendation and are glad to have earned your trust. If you need any assistance in the future, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Awful Company!
Awful Company!! Do not order from them,
Customer service is shocking, 2 orders and both have had issues. Customer service don’t even respond to emails anymore after telling me I would get a replacement order.
Would never recommend anyone to use this company!
26 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Carl,
We are truly sorry to hear about the issues you've encountered with your orders and our customer service. We understand how frustrating this must have been for you.
We want to assure you that a replacement order was sent and tracked as delivered. If you did not receive it, please let us know immediately so we can investigate further and resolve this matter for you.
Your feedback is important to us, and we are committed to improving our service. Please contact us directly, and we will do our best to assist you promptly.
Kind Regards
Customer Services Team | e-liquids.com
Svar från E-liquids.com
Hello Ryan,
Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with our customer service. Your kind words mean a lot to us and motivate our team to continue providing excellent service.
If you ever need assistance in the future, please don't hesitate to reach out.
Kind Regards
Customer Services Team | e-liquids.com
Not good!!
Some of my order was missing.
Contact them via WhatsApp.sent them pics. Had someone apologise and said they would send the missing items. Never received them. Have had nothing. Have emailed. Tried calling. Have tried WhatsApp again, Nothing. So disappointing. Won't use again and certainly would not recommend.
Such a simple thing to fix but no, not interested.
23 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Michael,
Thank you for your feedback. We deeply regret the inconvenience you experienced with your order. We understand how frustrating this must have been for you.
We are pleased to see that a replacement for the missing items was provided. Our team has taken steps to ensure this situation is resolved and to prevent such occurrences in the future.
We value your business and would like to make things right. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly via WhatsApp or email.
Kind Regards
Customer Services Team | e-liquids.com
Great customer service from Richard
After receiving two faulty disposable vapes and leaving a negative comment here e-liquids contacted me and asked what the issue was , I explained the charging ports were damaged and Richard at customer services couldn’t apologise enough and promptly issued me with a refund. It is rare in these times to find a business that cares about the customer. So thanks RIchard and eliquids . I will order again
24 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Andrew,
Thank you so much for your understanding and for giving us the opportunity to make things right. We sincerely apologize for the inconvenience caused by the faulty disposable vapes. We're glad that Richard could assist you and that you were satisfied with our resolution.
Your satisfaction is very important to us, and we truly appreciate your kind words. We strive to provide the best customer service, and it's rewarding to know that our efforts are recognized. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Great service
A very good site and easy to use. Very competitive prices and would recommend to friends
19 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Daniel,
Thank you so much for your wonderful review! We're delighted to hear that you found our site user-friendly and our prices competitive. Your recommendation means a lot to us. If you or your friends ever need anything, please don't hesitate to reach out. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Finally got my items.very helpful when…
Finally got my items.very helpful when needed..items are spot on .will defo order again 👍
22 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Stephen,
Thank you so much for your updated 5-star review! We sincerely apologize for the initial issues with your order, but we're delighted to hear that you received your items and are happy with them. Your satisfaction is our top priority, and we're glad we could assist you. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Great service
Great choices,great value and reliable delivery, what more could you want
18 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Anne,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot and motivates us to keep providing top-notch service. If there's anything more we can do for you or if you have any suggestions, please don't hesitate to reach out. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Uncontactable when order not received
I have used this company for a year or so and previously been very satisfied with the service but I have encountered problems with the last 2 orders.
One took far longer than the advertised delivery time and the last one has not materialised at all. I have tried contacting by email and WhatsApp with no response and the phone line is constantly engaged.
DPD have admitted it was delivered to the wrong address but I cannot contact this company to arrange a refund or replacement of my £40 order. The lack of contactability is extremely frustrating and I have had to order from elsewhere. Edit
Your reply indicates that you did not read the part where I explained that DPD delivered it to the wrong address and admitted they had done so. I also explained this in my email which went unanswered. Your records will of course show it was delivered, but not to me!! My complaint is that it was only possible to get any response by leaving a review here as others have clearly resorted to.
19 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction with your recent experience. We want to clarify that we did provide tracking information via email, and according to our records, your order was delivered the next day.
We apologize if there was any confusion or if our communication was not clear enough. Your satisfaction is important to us, and we appreciate your patience. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team
Kind Regards
Customer Services Team | e-liquids.com
Not recommended at all ordered monday…
Not recommended at all ordered monday morning and only ordered from them
Becouse of next day delivery , today is thursday no email no update , phones always engaged , whats no reply email no reply , all recent reviews says the same thing , i guess ill have to go through cc to get my money back . Save your time and money and shop somewhere else
17 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Khan,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We understand how important timely delivery and responsive customer service are, especially when you choose us for next-day delivery. Please be assured that we are looking into this matter to prevent such issues in the future.
Kind Regards
Customer Services Team | e-liquids.com
Good selection, bad product checking.
The shop has a great selection of all things vape... However, I ordered a Vaporesso Armour S in Cyber Blue and the wrong colour arrived.
Customer service were really good and were quick to respond. When they saw it's was incorrect they offered either to refund or replace the vape. I chose to replace the vape as I really wanted the Cyber Blue. I received the replacement today and it is the Cyber blue colour... But it's the wrong model! I received a bigger, heavier model, the Armour Max.
I have decided to just leave it there as I can't be bothered going back and forth. To customers, please make sure you know exactly what your buying. To E-Liquids, you must do better in checking your shipping the correct product!
Not that happy, no longer a customer of E-Liquids.
19 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Ruaridh,
Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the repeated mistakes with your order. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
We're glad our customer service team was able to respond quickly and offer solutions, but it's clear we fell short in ensuring the correct product reached you. Your feedback is invaluable, and we'll be taking immediate steps to improve our order fulfillment process to prevent such errors in the future.
We hope you might give us another chance to serve you better. If you decide to return in the future, please reach out directly so we can personally ensure your order is handled with the utmost care.
Kind Regards
Customer Services Team | e-liquids.com
EXTREMELY DISSATISFIED
I have been a regular customer for for nearly two years. Placing 1 or 2 orders every month. I was expecting a delivery today but for some reason unknown to me and their customer services, a DPD ticket was raised but my parcel never handed over to the courier. So I didn't get my delivery today even though they promised me next day delivery. Furthermore when I enquired with them some guy called Richard emailed me back saying they will investigate which fine but what about my products. I emailed them at 13.25 and didn't get a response until 16.00. Also they have a number for customer service 0121 272 2900 of which the line is always busy. I must have called it atleast 20times today. I would expect these lot to send me out my order today with an apology expecting it to arrive tomorrow but guess these lot can use their initiative. Extremely disappointed!!!! I have to go to my local shop and spend a further £20.00 today. Clearly they've got issues internally they need to sort out without the expense of effecting their customers!
14 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Omar,
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
We sincerely apologize for the inconvenience caused by the delay in your delivery and the difficulties you faced when trying to contact our customer service team.
We understand your frustration, especially as a loyal customer for nearly two years. It appears that there was an issue with our courier service, where your parcel was not handed over as expected. We apologize for this oversight and any inconvenience it caused you.
I am pleased to inform you that your order was delivered on the next working day. However, we understand this does not fully mitigate the inconvenience you experienced. We are sorry to hear you had to spend extra money at your local shop as a result.
Your feedback is crucial in helping us identify areas for improvement, and we are committed to addressing the internal issues you mentioned to prevent similar situations in the future.
Thank you for your understanding and patience. We value your continued support and hope to provide you with a better experience moving forward.
Kind Regards
Customer Services Team | e-liquids.com
Very disappointed
I used to use this company a lot. When they first started their loyalty scheme was amazing with lots of ways to earn lots of points. However this then changed and they massively reduced how many points you could earn. As a result I moved to another company.
Last week I decided to use the £19 worth of loyalty points that I had accumulated only to find that there wasn't an option to use them on checkout. I tried to contact the company through their WhatsApp but no response, emailed them, no reply. Continuously rang them with either engaged no or reply. Eventually 12 hours later they responded to my WhatsApp. I explained the issue and they said they'd passed it to their technical team. By the next morning I'd heard nothing. Took me another 4 days of ringing and WhatsApps before I finally got a reply. Used my points but doubt I'll use them again
14 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Simon,
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
m truly sorry to hear about the difficulties you encountered with our loyalty scheme and the subsequent issues when trying to redeem your points.
We understand how frustrating it can be when a previously satisfying experience changes, and we apologize for any inconvenience this has caused. It is disappointing to hear that our recent changes to the loyalty scheme and the challenges in using your points have led to dissatisfaction, especially for a valued customer like yourself.
We regret the delay in resolving the issue with your loyalty points. Rest assured, we are taking steps to enhance our system and provide a smoother experience for our customers.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Kind Regards
Customer Services Team | e-liquids.com
Fantastic seller…
This is my first go to place for all my vaping products,it has been for a year now.
The price of the products are extremely reasonable and always have the newest products available that you do not see 9n the high street.
Next day delivery service is very handy and convenient.
Any issues with the orders has always been quickly resolved.
Would highly recommend them thankyou very much.
13 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Chloe
Thank you for taking the time to leave us a review, it is great to hear that you were happy with your purchase (and the extras).
Great customer service is very important to us so it is fantastic to hear our team member has been able to help.
We genuinely appreciate you taking the time to leave us five stars and hope to see you again.
Kind Regards
Customer Services Team | e-liquids.com
Ordered 2 days ago and still haven’t…
Ordered 2 days ago and still haven’t had my ‘next day delivery’ order.
DPD haven’t received the parcel yet so it hasn’t actually been shipped.
Gutted as I order monthly from here.
No communication to say it’s delayed at all.
I have now sent 6 emails and tried to call them a number of times. Not getting anywhere.
They were very happy to take my money but now i am left not knowing if I will ever get the order!!
Won’t be using again that’s for sure.
Stay clear.
My order number is 307150. Someone needs to respond to me today or I will be contacting my bank to get the money back
A day later and still no response!!!!!
AWFUL CUSTOMER SERVICE STAY CLEAR
10 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
We do pride ourselves on being honest and helpful when anything goes wrong so I am sorry to hear you may have found our customer service teams response.
I am truly sorry to hear about your recent experience and the frustration it has caused. We deeply regret that your order was not delivered the next day as expected, and I sincerely apologize for the pause in communication regarding this delay.
It appears that there has been an issue with our courier service,
which has resulted in your parcel not being shipped on time. We understand how disappointing this is, especially as a valued monthly customer. Please know that we are urgently addressing this with the courier to ensure that there are no repeat incidents.
Your feedback is crucial in helping us improve, and we are committed to making this right and we can see you order has now been delivered.
Thank you for your patience and understanding. We appreciate your business and hope to restore your confidence in us.
Kind Regards
Customer Services Team | e-liquids.com
No help available. 😔
Placed an order and paid for next day delivery (09/06/24) should have been here by now (12/06/24) but DPD has not received my parcel but has my shipping info. Tried to get in contact via WhatsApp and email and tried to phone as well but the line is always busy. Can't seem to get anywhere with anybody from customer service as of yet. Which is a shame as was really looking forward to trying this place.
**EDIT**
After speaking so somebody we figured out what had happened and I have now received my parcel! Thank you guys!
9 juni 2024
Omdöme utan inbjudan
Svar från E-liquids.com
Hello Hayley,
Thank you for taking the time to leave a review, I am sorry to hear there have been some issues with your recent order.
We do pride ourselves on being honest and helpful when anything goes awry and we can see our customer service team have responded to your whatsapp messages earlier today.
We would like to look into this for you so if you could drop an email to info@e-liquids.com a member of our team will be in touch.
Kind Regards
Customer Services Team | e-liquids.com
Detta är Trustpilot
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