What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Se mer
Bought a few bikes from them and Great customer service every time from Josh and Ben. Very reliable and great service for spare parts also. Fast delivery.
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... Se mer
Företagsinformation
Skrivet av företaget
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Kontaktuppgifter
Coxbridge Business Park, GU10 5EH, Farnham, Storbritannien
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,7
Utmärkt
398 omdömen
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The p&p is far too greedy
The p&p is far too greedy. £4.99 for a 25g nut. Fast service
3 november 2025
Svar från e-bikeshop.co.uk
Thanks for your review Niel. I've just taken a look at this for you.
The part you ordered was £11.99. The profit on this part is about £2.70.
I can also see you paid £4.99 for next day delivery. Since this was your first and only order with us, the team used DHL to ensure outstanding service on which the cost to us for this delivery was £7.10. Normally we would use RM Tracked 24 which is £3.65. Remember, the £4.99 is for postage AND packaging. The packaging and time to do so has a cost also.
Ill break down our costs on your order for you;
Total order value - £16.98
EX VAT (-£2.83) - £14.15
EX Trade price of part (-£7.29) - £6.86
EX DHL Cost (-£7.10) -£0.24
Had we used RM, we would have made just over £2 on your £17 order.
As you can probably see, although you find the £4.99 "greedy", it's actually just COST US 24p for your 3 star review.
I'm sorry that the next working day delivery on this small but vital component was unacceptable to you.
Ben
Sales and Operations Director
The company service was excellent.
The company service was excellent.
I knew what I wanted and found them extremely helpful. I can only sing their praises and would recommend e-bike shop
Don’t hesitate buy an e-bike and enjoy
21 oktober 2025
Omdöme utan inbjudan
Excellent service.
Received the correct part next day as promised, excellent service.
25 september 2025
Fast and friendly experience dealing…
Fast and friendly experience dealing with a warranty issue and also very helpful setting up new component. Glad i bought my bike from the e-bike shop
18 september 2025
Great service for an online customer
I bought a new Orbea ebike from e-bikeshop as an online customer. I do not live locally to them. Dissapointingly the ebike system developed a fault after only two months of ownership. E-bikeshop were "on it" right away and engaged with me and did not brush me off because I did not live locally and was unable to take the bike to them. Albert assisted me to diagnose the likely cause of the fault. I was then sent a replacment part (bottom bracket torque sensor) under warranty to externally test. This was confirmed as the root cause of the system fault. Albert then made contact with a local bike shop to asssit me with proper fitting. The bike is now back on the road! This was great service from e-bikeshop and showed me that you can buy online from them with confidence even if you do not live nearby.
5 augusti 2025
They know their stuff
I had a technical query that I’d asked a few different places and no one had the answer.
Alfred at e-bikeshop.co.uk back to me with the information I needed.
And to top it off the dispatch time was rapid and price was very competitive.
Thanks again
8 september 2025
Omdöme utan inbjudan
Excellent service
Excellent service. Delivered next day with one hour slot.
I needed to alter the delivery address which was done without fuss.
Great jobs
10 september 2025
Great warranty experience
I had a problem wit a part on my bike so I requested a replacement part under warranty. e-bikeshop responded same day to my email and put teh warranty claim in with Bosch. The next day it was confirmed that my claim had been accepted and teh replacement part was shipped out! Problems happen, that's life, but what counts is how those problems are dealt with and both e-bikeshop and Bosch excelled in their response. I heartily recommend both.
9 september 2025
Omdöme utan inbjudan
Customer service 10/10
Great service. Brought my bike few months ago and delivery was fast.
My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer and a replacement unit was delivered to me.
Brilliant customer service and after sales.
4 september 2025
Great Service!
The whole process from ordering to delivery was faultless, and efficient.
1 september 2025
phoned about a Bosch 500 PowerTube…
phoned about a Bosch 500 PowerTube that was listed for sale to bike customers only phoned up to check and was informed that it an error in the listing, ordered and delivered next day great price 30% less than stock
29 augusti 2025
I found them very helpful when I order…
I found them very helpful when I order the wrong battery on line ,they took the battery back with you question and sort me out with the right one,very happy and could not ask for any more.Happy Days
27 augusti 2025
Could do better with more efficient parcel delivery firm.You supplied the item,so there was…
You supplied the item,so there was problem from you. The issue was the use of DHL delivering the parcel, saying they had tried yesterday but no one was in. This was a complete lie, as I was at home all day, working in my office which overlooks the front of the house. No one rang the bell or bagged on the door. Where they went, I have no idea.
I would suggest using a better parcel service,like Royal Mail I order something just after I ordered from you and that arrived on time as indicated in their emails. Your took to days. Luckily I didn't need the part before the weekend.
That's the reason for the poor score.
18 augusti 2025
Svar från e-bikeshop.co.uk
Thanks for your review Peter.
While its always frustrating when things arrive late in the post, its not unheard of and is as you pointed out, entirely the fault of the carrier. As a retailer, we have no control over them once a parcel leaves us and ALL carriers are not without fault at least some of the time.
We use both DHL and Royal Mail and having used both for more than 15 years, we generally find that DHL's next day service is significantly more reliable.
Its a shame that with Josh having printed your order and sent it to the Warehouse team just 4 minutes after your placed it (8 minutes before the next day cut-off) and Dan having packed and had it ready for DHL just 30 minutes later to ensure it left the same day (and with only 90 minutes until the DHL truck arrived), that they've subsequently not delivered it on time.
For the sake of a £3.99 part, the small team here at E-bikeshop who regularly read these reviews will have to accept this blemish on their ordinarily outstanding record for something entirely out of their control, which is unfortunate.
If it helps, from our side, we've sold you a £3.99 part on which we make around £90p, and charged you £4.99 delivery. The team shipped it via DHL because it was your first order and they wanted (and expected by doing so) to ensure outstanding service, knowing the true cost of DHL Next Day to us is £7.10 per packet meaning with a cost (to us) of £9.52 to service this order and a return of £8.98, we've effectively just PAID 46p for a two star review.
I note that you've not left any feedback for DHL who as you pointed out yourself, are the ones who actually delayed your item.
Im sorry that we were both let down on this occasion. Tomorrow, ill suggest to the warehouse team that upgrading peoples delivery at our own cost with the hope of ensuring oustanding service is probably not worth it for them.
Ben
Sales and Operations Director.
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