e-bikeshop.co.uk Omdömen 

Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We were both very impressed. I would not hesitate to recommend this company to any prospective customer. In fact I would recommend that buyers go and take advice from this company before making any final decisions on the type of bike that is required.

New mudguard and rear light arrived on time and fitted perfectly

Outstanding! Alfred in Customer Support very quick to respond. Replacement part was ordered and shipped very quickly. Can not fault the service I received.

As usual - just excellent to deal with. Always a pleasure.

Parts arrived the next day. Great!

Fast delivery, quality item

Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed of progress and even offered advice on fitting new parts. Keep it up guys and would definitely recommend. 👌

This company communicates very well and provide excellent customer service. I have an almost 11 year old bike that I bought from them and they obtained a spar part for the electrical system quickly and fitted it while I waited.

Warranty replacement for bike stand - actually an improvement over original with plastic which fractured after 9 months on original now replaced by alloy.

I’ve not received the item yet !

Great super helpful service throughout
Efficient and supportive .
Highly recommended .

Great service 👏

Ordered a crank extraction tool and rang them before to confirm it would fit my Bosch gen 2 motor. Fast response and then it arrived in a couple of days. Very happy

I’ll start by saying don’t buy from these !!!

Unprofessional is an understatement

First bike that got delivered the paint was shy after emails an calls back an forth the options I was given was. wait 4 to 6 weeks for cube to send a new part then send the bike back to e-bike shop and wait for them to change the part !
Second option I had was to pay £150 delivery for them to send me out a new bike !
Iv lost 4 days work waitin for pick ups and deliveries.
now after 43 miles the second bike from them has had to go in for repairs. the hole bike has had to be stripped down and regressed as it’s not bein checked right by e-bike shop the rear break caliper isn’t working right only one side of it is so had to have new pads on the rear.

After being talked over constantly I had the phone put down on my by Josh !

After being told they ain’t paying for the repairs I was laughed at by Fred when I said I’m glad I haven’t left you a review on trust pilot !

The company is a joke the after care doesn’t exist as soon as they have your money they ain’t interested!!!
I’ll say it again do not use them you will regret it !!

Excellent experience, the price of the bike and the customer support team very professional, reliable and supportive. After purchasing the bike in 1 hour they get ready the bike and shipped so I got next day delivery.
Bike arrived perfect condition, well sealed all accessories and original packaging. These lads are professional in what they’re doing so I will 100% recommend anyone who want to purchase a bike online with full safety and insurance.

Easy to order delivery on time

Late delivery – hangs up when discussing cancellation and refund

I ordered a bike on Thursday last week. Delivery was quoted as being before 6pm on Friday the next day. The delivery via TNT did not happen, and when I called e-bikeshop I was advised that delivery might be on Saturday, but would likely be on Monday. The staff member I spoke with was polite and helpful.

Monday: Again, there was no delivery, and TNT tracking showed that the delivery had apparently failed twice, even though I was at home and available. No attempt had been made to deliver and this was later confirmed. The staff member I spoke with on a couple of occasions to check the status was polite and helpful.

Tuesday: The TNT tracking was showing the item as still in transit. I called e-bikeshop at around 10am to check the situation and was advised that they had received an update that the item would arrive, even though TNT tracking said otherwise.

Tracking had not been updated by 2pm, so I called again. I was advised that the item was definitely on the van and would be delivered. At 5pm, TNT tracking showed: "Time constraint prevented delivery. Delivery at first opportunity."

I called and spoke to Josh to advise that if the item did not arrive by 10am tomorrow, I'd cancel the order. He advised that no refund would be issued until the item had returned to them. I have no control over when this will happen and naturally want to order an alternative elsewhere.

As I explained that since the item has not been delivered they can cancel delivery, he insisted that I must wait until the item is back with them before a refund will be issued. As I started to explain that it was their responsibility to ensure the item is delivered, and while I was speaking, he hung up the phone. A subsequent call went unanswered.

There were no offers to call TNT again to confirm that delivery would be made by 10am tomorrow, and no empathy for a customer having waited in for a delivery for three days.

Hanging up the phone on a customer who is expressing frustration, and in no way being rude, is disappointing to say the least.

Shortly after the call, and in response to an email I sent requesting that the order be cancelled, I received an email claiming that I had implied they were lying and that they hung up on me because I was “venting.” At no stage did I imply that they were lying, and it’s pretty clear that TNT are responsible. However, they chose TNT as their delivery provider. If explaining that I do not expect to wait for a refund because their delivery agent has failed to deliver on three separate occasions is considered “venting,” fair enough. I was not rude at all and was doing my best not to let my frustration show.

Edit: In the response, I see no apology for the delays or an acknowledgement that a customer can feel put out at having to wait for a delivery. In all of my communications I have remained polite. I have reduced my review from two stars to one star as a result. There's little point me spending time reviewing TNT as their score is around 1.3 on average and my review would have had little effect. You chose TNT as your representative and I had no choice in the matter.

I called four times yesterday. The first was to check for an update. The second was to indicate that no delivery had yet been made and that the tracking still indicated that no delivery would be made. The third time was to advise that the shipment had failed due to constraints and the final time went to your voicemail after Josh had hung up on me.

I also note that you choose to misrepresent my words. I said "Sorry to say, but looking at the TNT status, it is now saying it won't be delivered today due to time constraints and it will be delivered when next possible, which is clearly not what was said to you today or whoever has spoken to TNT today. What's going on please?" Josh's response was "To be honest, your guess is as good as mine. We are not TNT so would have to reach out to them unfortunately." I responded "Well, OK. Based on the fact that, I can't really say more than I have now waited for three days and not gone out to see clients because I have been waiting for a delivery and it has not happened. There has to be some consequence for the fact that your appointed delivery driver isn't making delivery, so I am going to stick with what I have said and if I don't see the bike by 10am tomorrow morning I'll just call and cancel the order." This was said politely and you are completely misrepresenting the tone of my communication with you.

Customer service tip: Accept responsibility for your choice of agent and apologies are generally welcome when you or your appointed agents let down a customer.

Always quick and professional help. I love this store.

Fantastic bike shop and excellent customer service. Had some challenges with my order and the team at the shop were incredibly helpful in working those out. Love the bike, would highly recommend, website is great and easy to use as well 10/10.