E Bikesdirect Omdömen 467

Bought a bike last year found the sales team excellent, bike arrived all good, had an issue recently spoke to the warranty team and after discussing the issue new parts sent out and delivered in 48 hours, bike working great again, can’t fault these guys well done

In communications with a customer rep from this company I have consistently been lied to. First the individual said that delivery of my order had been attempted. Later he denied having said that. I have a recording of the conversation and he did say, very clearly and straightforwardly, "they have actually tried to deliver it today at 1:02". In a later email the same agent said " i didn't suggest that there had been a delivery attempt". Both statements were untrue.

A further email from the same person said "We've apologised, acted on your refund swiftly. The issue has been resolved". However this is also untrue. They have not made a refund - the issue has not been resolved. More lies.

I have initiated a refund via my bank. This should not be necessary but has been forced upon me by repeated untruths and false claims.

We bought two of E- Bikes Direct Osprey folding electric bikes back in the second half of 2022 which we are very pleased with, ideal for use with our caravan.

In late May 2024 we went on holiday to France for 6 weeks taking the bikes with us. They hadn't been used since last year, for a variety of reasons, and whilst I had checked the batteries I,in retrospect, foolishly hadn't also checked the bikes were actually working. On the first day we used them it became apparent the motor on my wife's bike wasn't functioning. Over the next few days by a process of elimination I was able to pinpoint the problem to her bikes ECU.

I contacted E-bikes Direct by email and later by phone and told them of the problem and my fault finding process and they agreed the ECU was the cause of the problem . I acknowledged the bike was technically out of warranty, asked if they could supply a replacement unit and have it delivered to our French camp site as we still had several weeks of holiday left. I told them I was happy to pay for all that.
I have to say was a tad disheartened by the response, at that time, which was a little non commitel, "as they hadn't done that before". I was asked to email the address, which I did, and told they would see what could be done and get back to me.

Four days later - with a weekend in the middle, having not yet had a reply we were both surprised and thrilled when one of the site staff brought us a package for me that had been delivered. In it was a replacement ECU, sent and delivered by AirMail, all free of charge by E-Bikes Direct.

I call that customer service going above and beyond and, since our return home, they have even supplied a pre-paid postage label for me to return the defective ECU to them. Just brilliant!!

I have no hesitation in recommending E-Bikes Direct we are very happy with our bikes and extremely happy with their customer service and support.

We recently purchased a mountain bike for our son's birthday, the delivery was quick and although we were happy with the overall quality of the bike, there was an issue with one of the parts (one peddle broke during first use). I got in touch with customer support (with pictures) and they organised for a replacement part within 24h, what's more they sent 2 new peddles of even better quality than the original, for the inconvenience. Great customer service, would have no issues recommending them.

I recently bought an Abus Huy-y helmet though the Amazon outlet. Really competitively price . Unfortunately there was a problem with the led light. On contacting the customer service. Very friendly staff dealt with the problem without fuss and a new light dispatched. This level of customer service will only enhance the company’s profile.. Thank you for your service. Gordon

Great customer service; they helped me with an issue I had about my folding bike - thank you Arrand!! Highly recommended.

A wholly seamless experience. Accurate, quick and great value

Falsely advertise products they don’t have. I have ordered a helmet for my daughters birthday received incorrect item, reported and reordered and yet again received the wrong item.

I ordered a BMX for my son and had some issues with the crank shaft bottom bracket coming loose. E-Bike Direct covered all costs in repairing the issue locally to ensure my son had his bike for his birthday!

There was no argument and the only concern was customer satisfaction!

100% Achived, thank you very much E-Bikes Direct.

Purchased bike as present Xmas 23 through a High St retailer then contacted E-Bikes directly for further advice/assistance. Bike Performance and Customer Service 10/10 - exceptional. Thanks

Just purchased two e-bikes. Good price, excellent product, excellent delivery and excellent service. Based on my experience would recommend to anyone

I bought my ebike from E Bikesdirect about 3 years ago. They were extremely helpful, and very patient when there were delays with setting up the Cycle to Work scheme arrangements with my employer.

After my bike suffered some damage recently, I contacted them for some advice. They were very helpful and assisted by contacting the manufacturer and ordering a replacement part. Customer service was excellent - they were knowledgeable, dealt with the situation quickly and the communication was clear and friendly.

Very helpful advice before purchasing a new e bike. Great back up when I needed a broken part replacing.
Matt responded quickly to my email and I got replacement part really quickly. I can recommend this company.

I was helping a friend (Marcin) to buy his first e-mtb. After a long search online we found e-bikesdirect to stock the dream rig. We bought the bike which then got lost by the courier, eventually found win a smashed box and some scratches on frame. Throughout the process Garf was very concerned and helping out. He also compensated for the minor damages. Then after just 5 months the bike's motor was a toast - Arran was contacted to arrange help, and hell he did! Not just that but also refunded the inspection/labour charge that I encountered in Bosch service centre!

We bought our electric bikes 3 months ago. We were able to test ride them before deciding on the right bike. After purchase 6 weeks on you have a free service. We just had this done and as throughout the staff were nothing short of brilliant. Friendly, helpful and courteous. We are over the moon with our bikes. E Bikesdirect - if only all companies were like you!

Garf was great in listening to my personal circumstances (recovering FM totally fused ankle). Wanted to try cycling again and explained we are in a hilly environment.
Wow, Like cycling in air if you want to put minimum effort in, I didn't so still get heart rate pumping. How you use the gears and power is up to you.
The Basis Beacon is my first ebike and it's hub powered.
Wish I'd done this earlier. Bike had minimal effort to set up from me. Very sturdy build. Toolkit supplied is great.
Cannot fault the service or the bike.
I'm mid 50s, 17st, and no problem with power. Haven't needed to use the higher power yet, but good to know it's there if needed. Thank you for great service and ebike.

Fantastic customer service both in person and on e mail.
I would highly recommend this company for anyone looking to buy an e bike. So knowledgeable and incredibly helpful. Very competitive prices too.
Thank you so much

Postage was to northern Ireland, so postage was a little extra. Correspondence was fast, polite and efficient

ordered a bike and there was a mix up with the stock availible. this was promptly corrected.Highly reccomend this company in the fact that when an issue happends (as they can) it was corrected in a fast polite manner. many thanks to them!

Darren was extremely helpful listened to what I wanted and offered me what they had in stock and sent me links, to the different bikes so I could see them immediately. We had several email communications and the bike was delivered very quickly. Since had some further conversations after delivery to ask a few questions, all answered very quickly and professionally