E Bikesdirect Omdömen 467

I’ve bought two bikes and cycle helmets from this company. All excellent quality and built up before they arrived. Free super speedy delivery too. I’m impressed with Archie, customer services communication and kept in touch throughout the process. Putting pedals on the bikes and fitting the handlebars was a quick and easy task.The price is far cheaper than any place I’ve purchased bikes from, they are excellent quality and the kids love them. Thank you Archie for keeping me informed every step of the way👍

At the age of 63, I took the plunge and joined C2W scheme. Having looked around at all options I opted to purchase through E Bikesdirect. Eventually get to speak with a passionate and involved staff member - great and honest advice to help choose what works best. The first bike sent had an issue - the packaging had signs of damage but looked all good when I accepted it. Upon reporting the issue E Bikesdirect immediately sent out a replacement motorised wheel for next day delivery. Sadly this did not resolve the issue but then within 3 days they then did a full bike swap - built and tested that morning and driven up by member of the sales/customer service team. One very happy and appreciative customer - anything can go wrong on an initial delivery - more telling is how well the the supplier responds. Five stars and thoroughly recommend.

Tired to order a bike over the weekend and the payment said declined 3 times however when I checked the bank the payment had actually been taken three times which was very alarming given the amount of money. I contacted customer service who replied promptly on a Sunday which I didn’t expect, they were very apologetic and looked into the problem immediately. So while I can’t give a review of an actual purchase, I can say that the customer service was top notch. One star knocked off for the inconvenience but the problem couldn’t have been dealt with better.

Very quick response on email and calls answered quickly.
Expert knowledge regarding best size of bike frame and speedy prep for despatch.

We had a fabulous service from the very start...from ordering to delivery through to follow up queries with tge companies aftercare service.Great service,communications and you deal with real people not robots...I couldn't recommend them enough !! 5*

I bought a haibike trekking 4 from ebikes direct early last year and must say from the first time that I test rode the bike at their showroom I was very impressed with the service. So much so that I bought 2 bikes, one for my wife as well and we have enjoyed many pleasant rides since then. The aftercare and warranty have all been very good and any issues dealt with promptly. All in all, a very positive experience if you are in the market for an e-bike do give them a look in, I'm sure you won't be disappointed. I definitely would not hesitate to recommend them to anyone.

What a fantastic company to buy from there communication is second to none I order a bike for Christmas the last minute and was delivered by apc overnight had few problems with tracking but ebikes customer service was fast in responding and was delivered Christmas eve morning the bike coyote alpine 700 we over the moon with the bike in fact we going return and buy another one for me big 5 stars. Roger

I recently purchased an EBike through my cycle to work scheme and the service I received from E-Bikes Direct was excellent. The bike size and colour was hard to source however they had it in stock and delivered it fast. They also provided me after sales support which was prompt and very helpful. I recommend to my friend who also bought an E-bike and received great service. Thanks.

Great company to deal with. A few teething problems with my new bike they went above and beyond to sort would definitely recommend.

Wanted a fully suspension electric bike for my son for Xmas, that’s literally all I had to go by as that’s hat he told me, I come acrosse bikes and thought I’ll ask for there help

I spoke to a guy called Alex and he was amazing he went above and beyond to find me the best product at an amazing price.

With ordering and storage for a while before Christmas I was worried what if it didn’t work come Xmas day so brought up my concerns to Alex to which he replied
‘, if there is anything wrong within 30 days of Christmas we will honour it, and if for any reason you want to return it as unwanted, you will be able to at the cost of collection up to end of January 2025’ he also give the best best advice on storage.

I’d highly recommend using e bikes

Altho the bike hasn’t be tried and tested yet it looks amazing, was boxed and packed perfectly and I can’t wait for my son to take it for its first test drive come Xmas day.

Thanks again Alex for ur 10/10 customer service skill you was amazin and made me feel much more relaxed and reassured with my purchase

Kayley

I had a bad experience with the delivery company ebikes direct use but once I got my bike no complaints whatsoever. A very good product at the price point, which felt fair. The customer service for my first ebiking experience has been superb and that makes all the difference.

I would just like to say what a great experience with this company , excellent customer service . Had a problem with the first bike but spoke to Garf Taylor who was excellent , his customer service skills are amazing , he is helpful and patient and sorted the problem out. I now have an ebike that suits me and I am over the moon with it . He is a credit to ebikes direct .

I ordered a Raleigh Motus Tour Hub Low Step from E-Bikes after extensive searches on the internet failed to locate a Motus Grand Tour in a 56cm Frame Size, I had looked at the recommended ways to measure-up for the correct frame size and came up with 55cm for my height.
4 working days later I got an e-Mail from Garf Taylor to advise that my bike had been significantly damaged by the couriers after dispatch and was given a generous offer of a Grand Tour but with Derailleur gears for the same price, I am not a fan of derailleur gears so declined the offer, listed my age, size & weight and asked if they had anything to suit my size AND with step-through, mid motor, hub gears and possibly belt drive. Garf came back advising that for my size and age the 56cm frame would probably not suit me when you take into account that the suspension seat post adds a minimum of 3 inches I may struggle with a bike of this size. He also advised that he did have a Motus Grand Tour with hub gears but a smaller frame size in stock. After discussing my specific requirements I decided to change the order and the bike was delivered 3 working days later. Great Customer Service from Garf and very helpful advice.
Would highly recommend this company based on my experience.

Second purchase. Not disappointed.
It's my second purchase from Ebikes direct. Emailed them that I'm using Cycle2work and they were very accomodating with the request to hold on to the bike until received my voucher in about 2 weeks-ish time. As soon as I got my voucher they started the build and sent the bike soon. There were some delays but it was down to the courier which is understandable because of my location. Overall happy with the communication and great service. Will use again in the future. Highly recommended.

Ordered 4 in one ride on car. Pink and purple. When it arrived it was pink and blue with part missing.
Company sent a replacement. Again pink and blue even though the outside picture on box was purple and pink and also parts missing.

Two years ago I decided to treat myself to an electric bike, a Basis Beacon which set me back over £1000. There were many cheaper options but I was convinced by e.bikes-direct I was buying a quality bike. I had concerns about owning an e-bike but my mind was put at rest as they told me the electronics basically take care of themselves and are never touched.
I enjoyed almost 2 years of cycling when various error codes started to appear and the bike stopped working.
I contacted ebikes direct who suggested I remove the controller. As I would have no idea what to look for I challenged them that such an expensive bike should have its electronics fail so quickly, and surely there must have been an inherent fault.
I was told they knew “full well” there was nothing wrong with the bike and suggested I take it to a local shop. I asked for recommendations and they told me they could not help.
I tried over 20 shops and every one told me the same. It is impossible to work on the bikes electronics as it is not possible to perform a diagnosis. A well known shop also told me if the motor has failed there is not a single shop in the UK equipped and able to replace or repair it.
I went back to ebikes direct. They told me I could return the bike to them, at my expense and they would try and repair it. They also said if I wanted them to pay I would have to prove there was something wrong with the bike, knowing it would be virtually impossible to get an independent report.
They also, bizarrely, asked me to provide the bike’s full service history! I sought clarification and was told they needed to see receipts and invoices for the bike as it needs a full service every 3 months. The handbook says something totally different. No servicing needed.
Eventually, after numerous email exchanges I decided to examine the control box as they asked and found a wire had been severed as it had “jumped” its plastic conduit and I sent them a photo pointing out this must have been an inherent problem, a fault when the bike was sold. They more or less suggested I had caused this and then produced a so-called report based on this single photo. Apparently they were able to deduce from this single photo that the bike had no issue when delivered over two years earlier, which is beyond belief.
I no longer have the time or inclination to deal with them anymore.
Please be aware if you purchase this bike, ongoing support is virtually non-existent and I found e-bikes direct to be arrogant, constantly changing their position, contradicting themselves and doing everything they could to avoid any liability whatsoever.
I purchased a £1000 disposable e-bike, I have learned my lesson and wanted to share this experience. If the electronics fail, you may as well chuck it away.

Ok so where do I start?
My husband bought an E-Bike.. it arrived, was tested and found the cassette was faulty!
Day3/4 we rang to make e-bikes aware we was having issues. they didn’t want the bike back but suggested we took the bike to a local bike specialist to have the fault diagnosed, which we did!
Turns out the cassettes are faulty on the particular brand bike we had bought (£2500 so not cheap may I add!)
Anyway, e-bikes told us they would arrange for a new cassette to be sent out, told us to book the bike in for repair and they would refund any labour costs to us once this has been carried out. (Great, or so we thought!)
Arran went on A/L, left the cassette parcelled with he’s colleague to post.. it never arrived!
We had to then chase and make contact again to see when this cassette would arrive. We was told they was going to look into this but never returned the call yet again.
So day after, we had to call again.. to find the cassette was never posted out and Arran would send this at he’s earliest convenience, which he did!

The bike was then taken into our local specialist, repair was sorted in no time.. and we paid the £30 labour charge!

E-bikes told us this repair wouldn’t void any warranty and they would refund this charge as soon as we sent proof of payment (which we did on 13th September 2024)

My husband has since chased this refund and again false promises that they will look into it and come back to us which they never do!!!

Ok, it’s only £30 they owe, but not once have they offered us any sort of compensation as an apology for the lack of customer service they have given us!
I mean, it’s cost us a lot in fuel and taxi’s to get the bike to the local specialist and back to diagnose, and then to repair as we didn’t want to ride the bike an cause more damage!

And im sat here, 13days after paying for repair .. awaiting my refund!

All correspondence is on email, the lack of care and support is sat in black and white and iv also seeked further advice from trading standards who have informed me they are in breach.

If this isn’t rectified as a matter of urgency then I will be taking this further!

Great to deal with bike as bought and described packed up well would recommend to anyone !!

I had a number of queries for them and they answered promptly and were very helpful. So I bought a bike from them and it came on time and pre-assembled. I just had to adjust the handle bars from the folded flat-pack position and attach the pedals. Tools for the job came with the bike. It was easy and the bike is great. I can highly recommend them.

Very happy excellent service and amazing product