Dyson Omdömen 

after waiting over a month for my order today I recieved my order but it is the wrong part, after contacting through chat and being asked to provide a photo of the said part sent, which I could not do I gave up and phoned, am now waiting for them to tell me whether they can now send the correct item and what I do with the wrong item!

Avoid this company – terrible product and even worse customer service.

I purchased a Wash G! and it is extremely poor quality. It takes an unreasonable amount of time to clean properly, and removing the tray is difficult and uncomfortable to the point where you risk injuring your hands. It is badly designed and not fit for purpose.

Because the product was unacceptable, I requested a return under their stated returns policy. This is where the real problems began. They failed to turn up to collect the item as arranged. I was then sent a DPD return label instead.

Despite the item being returned and me providing clear proof of return, the company is now refusing to issue a refund, claiming they need to “locate” the parcel. Until they do so, they say they cannot refund me. This is completely unacceptable and demonstrates a lack of basic customer service competence.

The entire experience has been frustrating, time-consuming, and unnecessarily stressful. I would not trust this company to honour their returns process and strongly advise others to shop elsewhere.

Zero customer service - they just fob you off and never resolve anything or pass anything off. You may as well talk to your dog for help these guys are just rude and condescending.
There are no spare parts available for the new vacuum and no info as to when they may be available.
Awful company that doesn’t respect its customers.
Avoid avoid avoid if you can.

I have a Dyson ball suction good but will not pick up long hair on bedroom carpet.
it’s been back 3 times now and just had email telling me,the filter was full of debris which is a load of rubbish as I washed and dried as I have done every time it went back.
Had the head changed and still won’t pick up from carpet.
The engineers have just lied and I told the lady that and it’s wrong to phob people off when they can’t get to grips why it’s not picking up.
I have had Dyson hoovers for over 20years and never had a problem with cordless one but this one ball load of crap.
Need to find out where and what can be done about it as it is now a year old and getting no where with the company

If I could zero stars I would!
I ordered a replacement part for my vacuum cleaner on 17th January. Still not arrived as of today, 3rd February, despite the website stating 3-5 days.
I called their "Customer Service" yesterday to enquire. They placed another order. It was only later that evening I checked my email - they entered the incorrect delivery address!
I called AGAIN today. They have placed ANOTHER order promising delivery in 3-5 days.
Dyson charged my credit card immediately on 17/01/26. Shocking!
No email address on their website, only the 0800 number. That should have been a red flag straight away.
Let's see if it turns up - I wouldn't be surprised if I receive 3 of them!
I initially purchased the item at John Lewis. Such a shame they don't do replacement parts otherwise I would have gone to them instead.
I hope James Dyson reads these reviews! He needs to know that his company is failing BADLY in customer service.

Impossible to speak to anyone. Bought a gift for xmas but not wanted so retruned eventually after getting a QR code that took weeks to arrive. Now, 6 weeks later haven't had a reund - spoke to someone who basically said it's my fault!!!! I have proof from DPD they got the product back. The box was never even opened. No email reference numbers from them just a bot. Dreadful. AVOID.

I have purchased Dyson hoovers since the launch of Dc01, but it is sad to see the decline of UK company thats product & customer services were once superb! My V11 broke down just before Christmas. Spoke to Dyson 21/12/25 and they advised they no longer have engineers but listened to the sound over the phone and diagnosed I would need replacement motor & cyclone. They quoted 3 days delivery, I asked Dyson to hold the parts details on my account, as could not order until after Christmas as would not be available to take in delivery. Rang back after Christmas ordered & paid for parts (£99.00) and was advised 3-5 business days for delivery. Money was taken from my account by Dyson immediately. Weeks later no part arrived, I could not get through to their Customer Service department despite ringing several times and being put on hold over an hour each time. There is no email or address for enquiries or complaints. Finally received a generic email 08/01 to advise due high demand my order would be delayed. The part finally arrived 26/01/2026, weeks after payment was taken. However the motor & cyclone body sent by Dyson are incorrect. The motor / cyclone is for the new V15 range that has a click in battery, so not compatible with my v11 with the original 3x screw battery pack. I was told the original motor/cyclone is out of stock so I will have to wait further 6+ days would not commit to exact date. I said due to the long delay I’d already encountered could Dyson not send me the new click battery instead as a goodwill gesture, I was told no. I asked to speak to a supervisor I was told no, as they would tell me the same thing. I asked for Dyson to register a formal complaint on my behalf, I asked for email confirmation this had been done. I was told the complaint would be registered, but they could not send me a confirmation email to evidence this. I asked what the timeframe for formal a complaints procedure? I was told probably a couple of days, so it appears Dyson don’t even have a transparent complaints process with clear & defined timeframes for response. It’s nearly 6 weeks ago I paid Dyson £99 for a part that hasn’t arrived, so I still have no working machine to hoover and I have cats & dog. I have received no response from Dyson to my formal complaint, not even an acknowledgment from their complaints department. Clearly from the number of complaints on TP with no response, Dyson no longer care about good customer service experience . I will now be writing Dyson ceo and also informing trading standards!

Worst floor product I ever had in my life. Thanks god I was within period of returning and got my money back in 3 weeks.
AVOID AVOID AVOID

Despite being a repeat Dyson customer I will NEVER buy from them again. My latest purchase was a £300 hairdryer which unfortunately stopped working after 8 months - well within the 2 year warranty. I first reported this on 10 November and was advised I would receive a replacement and to return my faulty product. It’s now two and a half months later and nothing! I have contacted them at least 20 times. Always apologetic and so helpful that they would immediately sort the issue and I would receive a call back and delivery information. Never once have I been called back. They even had the audacity to send me a survey to rate my replacement product. It has been one lie after another to the point they have just worn me down to the point where I know they have no intention of replacing my broken hairdryer. Exactly what they wanted. They also “don’t have the facility to take complaints “. There is literally no one or contact details to issue a complaint. And apparently they don’t have managers - because I was never put through to one despite asking to escalate the issue. I just can’t believe the atrocious customer service of a company that is perceived as a luxury brand. If you are considering Dyson - DONT! If something goes wrong you’ll get zero help and support from them. Not worth the risk when you consider the price of their products.

V15 detect vacuum started showing issue soon after warranty is over. I was looking after the product as per the Dyson instructions and still became faulty. Contacted support via chat, diagnosed the issue and I’m asked to order the main body as replacement part costing £160!!! I paid £600 for the product and just after 2years it became unusable. Disappointed with quality and durability of the product.

Just purchased a brand new V16 Piston Animal. Set up the wall mounting and then plugged it in. Instantly an error message, which I tried unsuccessfully to resolve via the Dyson App. I contacted Dyson support by phone and the Dyson rep I have to say was very helpful. We concluded the V16 was faulty and needed exchanged. I took the item back to Argos where I bought it and received a refund.

Had the Dyson rep not been so pleasant and helpful on the phone I would have given 1 star!

What’s wrong with Dyson quality control. A brand new V16 costing £750 straight out of the box and it’s faulty?!

Now wondering whether to bother trying Dyson for a 2nd time OR go to another manufacturer!

Customer service is appauling. So is the warranty.

Ordered Airwrap which was next day delivery. Didn’t arrived. Talked to customer service, asked me to wait for another 24-48 hr just for update. Wasn’t helpful. Worst experience ever. Fooling customers about delivery. Ruined everything

I purchased a Dyson V8 cleaner less than 2 years ago.
Very pleased with the results in spite of the high price.
However less than 2 years the battery has failed and my efforts to get it fixed have been very difficult.
They dont want to know, they have promised 5 times to collect it and have failed to do so.
Appalling service from them, my advice DO NOT buy one of these machines.

Terrible customer service. I've been a Dyson customer for over 20 years, the customer service is now SO POOR I won't buy another Dyson machine. We sent our vacuum to Dyson with a small fault for an out of warranty repair on the advice of their helpline. Dyson returned our machine with FURTHER DAMAGE CAUSED BY DYSON making it unusable with no explanation or apology. Many, many emails and phone calls later, they have offered us a free filter as compensation if we purchase a new machine from them!! And the price they quoted for a new machine is more than advertised on their website. I would not advise any to purchase anything from Dyson because if you have any problems you will not get any support from their terrible customer service. They obviously don't read these reviews, there's so many terrible ones on here now.

Leaving another review for this shocking company but unfortunately no option for zero stars! Ive had a faulty hoover since boxing day and finally after 3 failed collections, dpd collected my hoover on the 15th of jan. Dpd are saying they have delivered it snd dyson saying they havent got it. So basically they are not accepting liability. Ive raised 3 complaints and not a single person has contacted me and dyson are saying no complaints have been raised. Absolute joke of a company. Do not buy any of their products

The small wheels at the front of the machine keep getting jamed with dog hair and to be told by customer support to use a KNIFE to remove it is both impractable and dangerous.

So our 4th Dyson V 11 decided to stop working with the usual trigger issues. After speaking to the call centre she took the serial number and said we will send a new casing, oh and by the way that will cost you £110 😤😤. After 2 weeks I rang back and they said there had been delays with parts and eventually the new part arrived.. yep wrong part. Back on the phone and I was promised they would send me details of a postal return slip… still waiting 3 weeks on. I’ve emailed Dyson 5 times .. yes 5 times requesting a return slip. So the lady was very apologetic and said let’s get you the right part.. went on video link to make sure it’s the right part and she said I’ve ordered you the right one.. oh by the way you will have to pay £119 😤😤😤. So I’m now down £224. Today the postman knocked on my door with the new part.. hooray I hear you say… hold on … yes you guessed it yet ANOTHER wrong part. Back on the phone for 45 mins going round and round.. let me take a photo the lady said ( again). At this point I’m starting to become very stressed and then the Lady on the phone said I can’t speak to anyone as I work from home 😲😲. I then explained I was still waiting for the return slip for the original part and she said I will order you one, I said to with the other 5 I’ve already ordered. So she promised (that’s a Dyson promise) to give me a call back later today to resolve your problem, guesses anyone.. yep no phone call. You can’t even make formal complaint to this company. So I’ve resorted to tell my story on Trust pilot in the faint faint hope that James Dyson might read this and fully understand that Treating Customers Fairly is a thing of the past. Shame on you Dyson.

Ordered a replacement handle for my dyson small ball vacuum and it was perfect, fantastic price good comunication, fast shipping.
And now my dyson is working perfect again highly recommend as always.
Great product and great customer services.