Dyson Omdömen 

Overpriced, customer service very poor. Faulty product under warranty, but replacement part not available for weeks. They said i could buy part from another stockist. Why would I do that. James Dyson has put 2 fingers up to his customers 8

If you’re deliberating over a Dyson air wrap or another brand as I was last year then this is your cue to go with the other brand.

My Dyson air wrap has stopped working twice now. The first time they ‘cleaned’ it themselves and sent it back. It has worked for a short time and now stopped again with the same fault- it just cuts out.

After waiting a week for a collection slot. Arrangements were made for it to be collected on Monday. Dyson were delayed and did not turn up. Then yesterday they turned up with a box as big as a person to package up my small Dyson air wrap?! Which also meant they did not take it and promised to return again with a smaller box. This is an awful lot of hassle to me as a customer when I have to make different working arrangements to facilitate a collection from Dyson. Plus all this time I’m unable to use my very expensive Dyson product!

If I knew all of this before. I would have gone with the other brand.

PLEASE DO NOT BUY. Purchased a vacuum animal online. Within days the vacuum broke. Had to go on an online video call to prove it was broken. They then provide a date two weeks later to collect and repair and stated coujd be up to 24 days for return. I had only had this a matter of days. Refused and asked to return. Numerous calls and lies from customers service later finally arranging for a return on Wednesday. 4 weeks after reporting the issue. Please screen shot all correspondence they will lie to you and question everything reported. Never again. DO NOT PURCHASE.

Ordered part paid Dyson cancelled off there own backs then charged us an extra £15 for the same part and are still to refund the cancelled part !
Terrible I would never used again have bought a cordless Henry

Ì have tried to contacted Dyson cs many many multiple times regarding my hairdryer that literally exploded in my face while I was drying my hair
My device exploded. It was under warranty but apparently because the first device bought which was defected is been exchanged for a newer, My warranty was invalid.
This is what I’ve been told.
I spent £400 less than 4 years ago for a hair dryer that was defected, I got a new one as they were unable to repair it and the newer one worked ok for a 1 year , then it just burned inside while I was drying my hair and it was bursting smoke! this happened at least 6 months ago. Ever since they told me 6 months ago again they weren’t able to repair because they can’t get a part ( so be carful buying Dyson as they can’t ever fix them ) I have been ignored and my email didn’t get replied to and no one cared
So the care they promise you is a lie!
If I got hurt, I don’t know how they would have dealt with this.
After telling me they weren’t able to repair it they offer me a 20% off for a new device
What makes you think I will buy another Dyson machine again after all of this ? The stress I ve been through!
all I wanted was my device to be repaired, but nothing, they won’t do anything about it!
So I m £400 down and I m using a hair dryer for months that I paid £40 15 years ago and it still works fine !
Dyson claims the name, they claim their machines are carefully checked, and that they use the best parts to build them, which is obviously not true! Out of 2 hairdryers I ve got
One was faulted and one stopped working after one year
A hairdryer is not supposed to last a year, especially a hair dryer as expensive as this one.
This company is way too popular to let something like this happen to a customer and yet they haven’t done anything to help me
So people be careful spending so much money on this company . They won’t do anything to help you at all
I m fuming and I feel sorry I ever spent £399 for this item that wasn’t worth the stress I got

Bought my daughter the hair dryer last Christmas. She loves the product but it apparently comes with a 2 year warranty, it now won’t switch on I contacted Dyson repairs who collected it kept it for 5 days and sent it back.. It still didn’t work! I contacted them again after 45 mins they asked could they collect it again to be repaired . I have to take a day off work to wait in for it to be picked up! There answer was go back to were you bought it with the receipt ! Luckily I bought through very on my account so i do have the details. They need to take up to 14 days to make a decision . In the mean time no hairdryer! 🫠.. terrible service it’s a shame there products are good they just don’t last especially for the cost! I would go with Shark product instead.. their service and products are much better!

Bought the AirStrait from the Dyson website. They didn’t address the parcel with my full address and the only solution the customer service team can offer is to wait for a refund (which I will receive at the earliest 14 days after they get the parcel back, which who knows when that will be). They could just contact the courier company to let them know the full address, but why? That would be actually helpful and that’s not a value this company associated with.

So now I don’t have the product and am out couple of hundred £s for the next few weeks because they’re so competent. Thanks Dyson! Definitely keep it up, fantastically terrible service.

I had also ordered a Dyson Vacuum cleaner on Sunday 09/11/25 and deliveries were cancelled via ParcelForce numerous times - when I called ParcelForce they said that the labelling had insufficient details for my address and that they have had many issues like this from Dyson. I spoke to Dyson last week - they said they would sort it but Thursday's delivery never came AGAIN. So today I spoke with Dyson again as it did not get delivered today either and it will be recalled to their depot and only then will I get a credit. Absolutely horrendous experience especially as it was not cheap. It also means I will have to wait another 2 weeks before I see a credit. I am amazed how they have fallen from grace reading all the other comments on Trustpilot about either the same issue or quality of products.

Bought a very expensive Dyson V16 Piston / animal cordless , 2 months ago . Been having issues lately either it not working for more than 1 minute and then stopping saying blockage or not working at all ..Have now spoken to 4 different customer services people over the last 1 week who have all done their checks whilst on the call and still can’t get it to work . So I asked for a replacement product or refund to which they said they will pass this query to the 2nd level team . 4 calls later which lasted 1 hour and 20 mins in total still no call backs nor any refunds or solutions to date . Never going to be buying another Dyson product if this is the way they treat their clients . Maybe Mr Dyson can read some of his products reviews here and get something done to resolve his very unhappy clients and their issues .

Dyson products are fine, they do the job, but I don’t think they’re worth the high price. The design looks nice and the vacuum is powerful, but it feels a bit overhyped. Customer service was polite but took a while to reply. I expected a smoother experience for such an expensive brand. It’s okay overall, but not as amazing as I hoped.

Bought a Dyson V8 advanced. Received it yesterday. Used it today. Tried to release the wand to empty it without success. Rang the helpline. It will be picked up for repair on the 16th. So no hoover for God knows how long. Absolutely disgusted

Shocking customer service. I sent my Dyson vacuum to them following their instructions and it was collected and boxed in my presence by DPD. After 3 weeks I called them for an update and they could find no record of receiving it but they would look into it and get back to me in 48 hours. They did not. A week later I called them again and was told they received the box but it was empty and they would launch an investigation with DPD and get back to me within 6 working days. Two weeks later I contacted them and was told DPD advised had been delivered but they could not find it! It has now been passed on to their top level and they would be in touch within 5 working days. I am not expecting to hear. I have now purchased a Shark vacuum which is superb. Don't buy a Dyson is the message.

We purchased a Dyson V11 after our old Dyson vacuum packed up.
Initially everything worked fine with the V11 until the battery stopped charging.
Knowing we have a guarantee on the machine we fully expected a quick resolution and expected a new battery to be sent with the usual apologie.
After speaking on the phone to customer care we have been put on a priority list for a replacement battery, months have passed with no battery arriving.
Will definitely not be using Dyson products again if this doesn't get resolved.

Pessimo servizio clienti procedure complesse per il servizio di consegna dei prodotti resi ancora in garanzia

Ordered what I wanted, received nothing via email until an hour before royal mail/parcel force were going to attempt to deliver my two items. Of course I wasn't in so missed the delivery. Received nothing again for a couple of days until I got an email saying my items would not be delivered again but returned to Dyson. Dyson have since refused to tell me why, refused to redeliver the items and are just telling me I will get a refund. Since then one item is no longer available and the other has increased in price on the website. Over a week later and I receive an email saying one of the two items made it back to the warehouse and £216 of my £711 spent has been refunded. The company and their customer service is a complete joke and they do not care at all about their customers. The customer service is in Greece and they just say sorry but are completely unable to do anything productive about any issues brought to their attention. I am n ow having to dispute the charge with amex to attempt to get my other £498 back. My advice is to stay as far away from this company and their products as you can, the reviews say it all. Horrible experience.

Purchased a Dyson hairdryer a year ago, there was a query on serial number as registered straight away spent all afternoon on day of purchase confirming with Dyson to make sure machine is legit. After serveral hours advisor confirmed machine legit and it was registered on my account for two years. Machine went For repair last week they have now told me it’s fake. When asked about the serial number registration there answer was legit on outside fake on inside, thanks to them I am out of pocket as could have returned purchase when bought seller now no longer In Operation. Been a customer for years cannot trust them after this.

Ordered a product which advertised as 'next day delivery'.I took a work from home day to receive the item. It never delivered. It's now day 12 and still no delivery. Customer service informed me on day 8 that they couldn't find my address on their system so they couldn't deliver! Then they told me they never received any of my enquiries on the email address then gave me for making enquires. They really could not care less about their customers. One agent hung up on my when i asked for compensation! Never again with Dyson.

This has been one of the most frustrating and disgusting experiences I’ve ever had with any company. My Dyson Submarine attachment developed its second fault. Dyson arranged collection and even emailed to confirm they had received it — yet a week later I was emailed to say my repair had been cancelled.

When I called, the escalation team insisted I “hadn’t returned the machine,” despite Dyson’s own written confirmation that they had it. Since then, I’ve hit a brick wall at every turn. I’ve been denied access to a manager, told I’d get a call within 24–48 hours (still waiting, weeks later), and I’ve phoned daily to the same powerless frontline agents who can’t actually resolve anything.

I’ve emailed customer services, the Head of Customer Service and nothing. No one takes ownership, no one follows up, and no one seems remotely interested in helping.

At this point, Dyson has my machine and my money, and I have nothing but endless excuses and silence. For a company that trades on innovation and quality, their customer service is an absolute disgrace.

My next step is to raise a case with the Consumer Ombudsman and send a Letter of Action. Judging by the other reviews on here, this might be the only way forward to get any answers.

Save yourself the stress AND your hard earned money — BUY A SHARK instead. They CARE about their customers.

I have just bought a Dyson animal to replace my original one which my cleaner broke. What a difference. They have always been heavy but this one seems to have achieved the impossible, feels heavier but smaller and more plasticky.
It says you can return it in the original box. It took me an hour to get it all out so me chance of getting it back in the complicated packaging. I’m afraid that it will be consigned to the bin. This won’t upset Dyson as I notice that they have not bothered to respond to criticism here. It was a great company but now seems to be tacky

Good luck getting your refund back, despite sending the item back within return period of 35 days in fact I sent it next day after receiving the vacuum as the performance was like a joke, 5min and the battery died. Do not trust Dyson as a company and DO NOT BUY FROM THEM! You won’t see your money again and the customer service won’t help you with anything. The product is rubbish, customer service is even worse and the ethics in this company non existent! I STRONGLY ADVISE YOU TO AVOID SHOPPING WITH THEM!