Dxexpress Omdömen 642

DO NOT USE THIS COMPANY!!!

They have scammed me for £100s of pounds, have damaged the items and i cant get hold of anyone to sort! Absolute rubbish company. How are they allowed to get away with this?!

This so called company is a horror show. They are lying about so called delivery attempts, promise delivery time slot which never materialize, cannot contact them etc. Etc. And so it goes on and on with no delivery two weeks later. Still waiting. Cancel the order with the supplier now for a refund. Life is too short to deal with drek like this company. Pathetic.

Dreadful experience, ordered vinyl flooring from best4floors who use this awful dishonest company, 4 failed deliveries gave time slot and never turned up and even lied about attempted delivery saying no one home when we live tracked drivers progress and they were miles away from our house. Avoid at all costs.

They are a disgrace and are incapable of delivering a parcel . They have cancelled my delivery twice after waiting in all day for their 9-5 slot! You can’t find out why , you can’t speak to a person and the one phone number they do have just rings out. The company I ordered from also had no luck , looks like they have lost my item in their depot? Really? I will never buy something from a company that uses this courier ever again

I still haven’t received my order.

On Wednesday, it was out for delivery at 13:41. At 19:45, I guess the driver wanted to go home. We were home all day. He never attempted delivery or left a calling card. This is totally bogus and a lie.

I rebooked the delivery for the next day. It never came.

On Friday at 9:13 it was back out for delivery. Then at 14:18, it went back to storage. I guess the delivery driver this time wanted an early weekend.

Again, I received an email to say they attempted delivery. We were here all day. I work from the house. I was also outside at the front of the house all day. My wife was home also.

As a business owner, I would not use DX Express.

Extremely frustrated with DX Express!

Nothing Express about DX Express.

DX express sent me an email stating that they would be delivering my blinds that I had ordered from blinds 247 which I paid to be fast tracked as I've moved to a new property. They gave me a window of all day, so I waited indoors all day and there was a no show? I tried tracking my delivery which was pointless. Most good delivery companies give you a text when they are close to delivery, a window of an hour so you can receive. Pathetic experience so far , still waiting?

Thank you for your e mail of failed delivery today at pl206je. I am quite surprised your managed to miss myself and my wife who were home all day. Even more its a surprise you also missed the four workman who were at the property until 6pm. Maybe your delivery persons guide dog was too interested in the moorland smell in this aera

Had a delivery of garden plants scheduled for Tuesday,received a text saying going to be delivered between 19.00 and 21.00,watched the tracking and driver was very near our property at 20.00,next thing you know I received another text saying they had left a card which they didn't and we had missed the driver,I has to reschedule delivery for Wednesday,apparently plants were out for delivery, no scheduled delivery time sent,then a text to say they can't deliver today either reschedule again,absolutely terrible company,plants will probably be dead as it has been the two hottest days of the year so far,if you buying from a company that uses D X to deliver,I wouldn't bother.

Got text to say they couldn’t deliver but I have a video of the driver pulling up outside our house and not even getting out of his van! Appalling service- not even worth 1 star.

If I have a option 0 stars I will definitely give ZERO! Absolutely useless delivery company . Lack of communication, didn't inform me my parcel is with them.
Attempted few times , driver never been to my property to deliver the parcel!
If I see any seller who use them I will never buy anything from him!

Just useless

After two no show failed deliveries, I was told my delivery was rescheduled for the following day.

I asked if it would come the following day and I received this

"I can confirm that it is correct. This is rescheduled for tomorrow. But I can't guarantee delivery as delays can occur that are out of our control."

Still no delivery. They said they have been and left a card. they have NOT been here, it would seem that despite me contacting them three times and giving full directions, they can't find a driver that can follow the simple instructions.
Tuesday...said left a card but hadn't been here.
Wednesday...said they have been but they didn't come here.
Thursday...nothing at all
Today...well today was just more proof of their "we don't care"attitude.

apparently delivery attempted, CCTV showed the driver walk down our drive empty handed take a photo of our front door and go back to the van and drive off.
I then attempted to phone them on their customer service number - 09137661549- DO NOT USE THIS NUMBER I was charged £6.83 disgusted with this company

Awful company. Didn't even attempt to deliver to our business address. So, I rearranged to our home address to be sure and they didn't bother to attempt delivery there either. Unfortunately our suppliers use them so we have no choice but it's a nightmare just trying to get hold of stuff that we have paid for.

Honestly shocking. 2 weeks no delivery. You can either spend 45 minutes on online chat or a continuous loop on an automated phone line.
Driver could not find my address, that was verified and rebooked several times. Honestly the worst courier out there.

Don’t even think about using them if you’re a business sending packages.

Two promised delivery dates. First day they emailed to say no one was in, so left a note. No delivery and no note. Second they didn’t turn up and didn’t even bother emailing. Just received an email today giving a third delivery date. Two days off work and I’m not being fooled into a third. Contacting the company I bought from to cancel - their problem now.

Utterly shocking service. I had no control over who was used for the delivery of my product but (not for the first time) DX express have failed to deliver in their time slot which was changed at least once today. The first I’m aware that the delivery is not coming today is an email saying they’ve been unable to deliver and have left a calling card. I’ve been in throughout the times slot and there is no calling card! given the choice I would never consider using DX express for a delivery.

Utter excrement, tracking states due for delivery today between 0800 - 1800, I cancel all plans, wait in. At 1700 I ask the live chat to confirm that it's arriving as I've wasted all day so far. Only to be told that it's not even left the depot. Well I won't be wasting any more time waiting for you to do your job, if it does ever arrive and I'm here to accept then I'll be refusing delivery, just to waste your time as well.
Just do everyone a favour and go out of business.

I was asked to sign for a complete delivery of five boxes without actually knowing how many I was supposed to receive. In reality, the delivery driver knew that one box was missing but “forgot” to inform me. I only discovered this after unpacking everything and realizing parts of my furniture were missing, at which point I contacted Mick and Jeff (the delivery personnel) and they have confirmed that they knew a box was missing.

DX Express- Worst service ever. I don’t normally leave negative reviews, but this experience was beyond negligent.

I was expecting my passport delivery from Manchester VFS, yet there was no communication whatsoever regarding the delivery date or time. I had to wait at least a week, and there was still no update. It was only when I checked the app myself that I discovered the delivery had been marked as “missed.” According to them, the attempt was made on Friday — but I was at home the entire day.

I then requested a redelivery for the following day. Again, there was no proper communication. On the day of delivery, I received no call, despite their claim that they had tried to contact me. The delivery person didn’t even bother to knock on the door. When confronted, he insisted he had called, but we clearly showed that no such call was received.

To avoid missing it again, my husband even waited outside for two hours — and still, the service was completely unreliable.

This level of service is extremely disappointing and frustrating, especially for something as important as a passport. I would not recommend this service to anyone.