Brilliant heating product. Warms the room really quickly and much cheaper to run rather than using our expensive underfloor heating.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Se mer
Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Se mer
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Se mer
Företagsinformation
Om Duux UK | Designed for better air
Skrivet av företaget
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Kontaktuppgifter
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Storbritannien
- contact@duux.co.uk
- duux.co.uk
3,3
Medel
339 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very Good Product
Very Good Product. Very quiet. The only thing I do not like is the fan stand is quite low. The fan could have been adjustablde to height to at last one feet higher to allow air to circulate at face and chest level. Also this is to facilitate more fan air circulation when lying on the bed.
18 augusti 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.
Si- Customer Experience Team
Arrived promptly and the product is…
Arrived promptly and the product is whisper quiet just as the name suggests.
16 september 2024
Svar från Duux UK | Designed for better air
Hi,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Si- Customer Experience Team
Make life easy to use the fan inside or…
Make life easy to use the fan inside or outside
16 augusti 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Fan.
Si- Customer Experience Team
Great product best money I've ever…
Great product best money I've ever spent. Whisper smart and quick delivery
11 augusti 2024
Svar från Duux UK | Designed for better air
Hi Paul,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Si- Customer Experience Team
Poor customer service
The remote works fine but I returned it as I found the missing remote. Customer service is rather slow and at times unresponsive. I've been waiting for more than a month for a refund
9 augusti 2024
Svar från Duux UK | Designed for better air
Hi Faizah,
Thank you for reaching out, know that this issue has now been resolved, but I can only apologies for the delay in receiving you r refund. Unfortunately the item couldn't be located once returned. However after you had notified us of this we did refund you ASAP.
Thank you again for your patience and if you have any further queries please let us know.
Si- Customer Experience Team
Svar från Duux UK | Designed for better air
Hi Phillip,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Duux Globe
The Duux globe is a good fan. I love the design and the size. It feels very sturdy and robust and it is very powerful. I only have a couple of complaints. The first is that the LEDs on the base are really bright so I have had to tape over them when I use it at night. The second is that there aren’t enough settings. The fan goes from 1, barely blowing and almost inaudible, to 2, blowing really hard and being significantly louder. There needs to be a middle setting between these two. I already have the Duux Whisper floor fan & use the gentle noise to help me sleep, but that isn’t an option with this fan as my partner finds setting 2 way too loud and strong but setting 1 is too quiet for me.
4 september 2024
Svar från Duux UK | Designed for better air
Hi Pip,
Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism regarding the Globe Fan settings will be referred back to the manufacturer.
Jack - Customer Experience Team
Stylish product, exceeded expectations.
Speedy delivery of a stylish, quality fan. Duux's DXCF03UK arrived well packaged and was easy to assemble using the instructions provided. The fan is a modern stylish design which looks really smart and high-end. The fan is responsive, quiet and effective. I especially like the "natural" mode, which slightly varies the air flow to feel like a natural breeze! This fan was a Which? recommended buy, and it still exceeded my expectations. Even my extremely particular boyfriend is impressed. I love it!
2 augusti 2024
Svar från Duux UK | Designed for better air
Hi,
Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper Fan!
Jack - Customer Experience Team
Great customer service
Great customer service, great products would definitely recommend
2 augusti 2024
Svar från Duux UK | Designed for better air
Hi Dave,
We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!
Jack - Customer Experience Team
1. 'WHICH' recommended!!??
1. Faulty remote control.
2. Should have had my tapemeasure to hand prior to ordering - the fan model I got; even after extending it, was short.
3. Some of the components e.g. fan cover & related parts were of cheap quality.
1 september 2024
Svar från Duux UK | Designed for better air
Hi Stephen,
Thank you for taking the time to leave us this review. I can see that as soon as you notified us of the issue with the remote we sent you a replacement out straight away. I hope that this is now working as it should.
We will pass your comments onto the relevant teams to ensure the quality of our items are maintained at a high quality.
Si- Customer Experience Team
Excellent service and delivered on time
Excellent service and delivered on time
More than happy 😊
31 juli 2024
Svar från Duux UK | Designed for better air
Hi Peter,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Svar från Duux UK | Designed for better air
Hi Valerie,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Svar från Duux UK | Designed for better air
Hi Bharat,
We're thrilled to hear that your son is enjoying using his fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Ordering process easy and design of…
Ordering process easy and design of website very good. Products are of good quality.
24 augusti 2024
Svar från Duux UK | Designed for better air
Hi Andrew,
We’re glad to hear that you found the ordering process easy. Thank you for your positive review! 😊
Jack - Customer Experience Team
This is the best fan ever so quiet and…
This is the best fan ever so quiet and give wonderful cool air.
Love it
18 augusti 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Terrible customer service
Emailed about Fan not working the day after it arrived still have not heard back over 7 working days later, unsure how I will be able to return for a refund at this point, terrible customer service
28 augusti 2024
Svar från Duux UK | Designed for better air
Hi William,
I am sorry to hear that you have received a faulty fan.
Unfortunately, I am unable to see any emails from yourself to us, so please check that it is contact@duux.co.uk who you have emailed.
I have just reached out to you via email, to assist in returning this.
Jack - Customer Experience Team
Outstanding customer service.
Outstanding customer service.
I ordered a duux whisper fan from Fashion world catalogue and it was missing the remote. I reached out to Duux direct rather than sending item back and reordering and they kindly sent a remote control which came the next day. Quick email response and Outstanding friendly customer service. The fan is amazing quality and worth every penny, best on the market.
Thank you Duux
30 augusti 2024
Omdöme utan inbjudan
Svar från Duux UK | Designed for better air
Hi Vicki,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Svar från Duux UK | Designed for better air
Hi Darrall,
We are pleased to hear that you are finding your fan easy to use. Thank you for the review!
Jack - Customer Experience Team
Duux Whisper Fan
Great service - very quick delivery and good communication. The fan is absolutely wonderful!
9 augusti 2024
Omdöme utan inbjudan
Svar från Duux UK | Designed for better air
Hi Sue,
Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!
Jack - Customer Experience Team
Great customer service
This is the type of customer service that will ensure I use this company again.
Simon was very helpful and sorted my problem with speed efficiency and politeness.
I’m one very happy customer.
Thank you.
8 augusti 2024
Svar från Duux UK | Designed for better air
Hi Susan,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Detta är Trustpilot
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